Jamie Evenson Email & Phone Number

Fargo, ND, US

• Manage customer relationships by understanding their business needs.
• Identify, manage and close sales opportunities for existing customers to drive increased revenue.
• Assist in sales cycle by discussing application specific functionality and provide demonstrations.
• Bridge the gap between customers and the engineering team on product specific customizations.
• Review product requirements and test cases and provide client with recommendations.
• Implement/upgrade client software. Provide user training and/or recommendations on new functionality to improve business processes.

• Reviewed and researched client issues and responded in a timely manner with recommendations and action plans.
• Led weekly meetings to discuss case backlog, new functionality or product bugs that were identified in the previous week.
• Provided and discussed product suggestions to the development team.
• Worked with the renewal and licensing team when clients were exceeding their allotted case amounts or were past due.
• Technical lead responsible for training new team members or taking escalated cases.

Fargo, North Dakota Area

• Reviewed, analyzed and processed payroll on a weekly basis.
• Maintained the HRIS database & generated scheduled or requested reports to assist management.
• Reconciled monthly benefit billing statements against payroll deductions.
• General accounting practices that included posting to the general ledger, reconciliation of payroll accounts and other duties as requested by the Accounting Manager or CFO.
• Revised company organizational charts and databases consisting of employee contact information.
• Updated and maintained personnel files in compliance with applicable legal requirements.