• Manage customer relationships by understanding their business needs. • Identify, manage and close sales opportunities for existing customers to drive increased revenue. • Assist in sales cycle by discussing application specific functionality and provide demonstrations.• Bridge the gap between customers and the engineering team on product specific customizations.• Review product requirements and test cases and provide client with recommendations. • Implement/upgrade client software. Provide user training and/or recommendations on new functionality to improve business processes.• Read/modify application code to fit client needs (TSQL, .NET, HTML, CSS).

• Reviewed and researched client issues and responded in a timely manner with recommendations and action plans. • Led weekly meetings to discuss case backlog, new functionality or product bugs that were identified in the previous week. • Provided and discussed product suggestions to the development team. • Worked with the renewal and licensing team when clients were exceeding their allotted case amounts or were past due. • Technical lead responsible for training new team members or taking escalated cases.

• Reviewed, analyzed and processed payroll on a weekly basis. • Maintained the HRIS database & generated scheduled or requested reports to assist management.• Reconciled monthly benefit billing statements against payroll deductions.• General accounting practices that included posting to the general ledger, reconciliation of payroll accounts and other duties as requested by the Accounting Manager or CFO. • Revised company organizational charts and databases consisting of employee contact information.• Updated and maintained personnel files in compliance with applicable legal requirements.• Conducted employee orientations and assisted employees with any benefit, policy or procedure concerns.• Assisted in the coordination and interaction with agencies on issues pertaining to employee compensation or mandatory deductions. • Handled sensitive information with extreme confidentiality.