Jamie Costello Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Head of product & member of the executive leadership team setting the product vision for Canadas largest financial comparison platform. Leadership & Mentorship:
• Led Product team of 8 (PM & Design) driving results like growing insurance revenue 5x in 3 years by championing user-obsessed culture of utilizing feedback, experimentation, and analytics tools (Heap, GA, Looker) to.
• Established an APM program at Ratehub to give… Show more Head of product & member of the executive leadership team setting the product vision for Canadas largest financial comparison platform. Leadership & Mentorship:
• Established an APM program at Ratehub to give opportunities to people struggling to enter Product, transitioned all 3 APMs into full-time PM roles, with 1 becoming a Senior PM within 2 years, by providing 1:1 coaching.
• Mentoring with TPMA, Youth Employment Services & OthersData Driven Product Development:
• Reduced friction for credit card applications showing a 3x lift in completion by leading the discovery, pitching & onboarding with our partners for our hosted Credit Card Application flow

Toronto, Ontario, Canada

• Joined as PM and moved to a Senior PM position in 2020. Managed various scrum teams (Engineering, QA, design, analytics), responsible for defining the outcomes and metrics that would help us drive revenue & the.
• Grew credit card revenue 4x by utilizing feedback from user interviews and surveys, analytics insights & experimentation to optimize all high intent landing pages, paid ad campaigns and key journeys.
• … Show more Joined as PM and moved to a Senior PM position in 2020. Managed various scrum teams (Engineering, QA, design, analytics), responsible for defining the outcomes and metrics that would help us drive revenue &.
• Enhanced Credit Card application approval rates, achieving a 3x lift in revenue per conversion by focusing on approval predictors with Eligibility Checker tool. Based on MVP feedback, pivoted the project's initial.
• Significantly grew the reach of the Credit Card business, almost doubling the target audience and revenue of the vertical by seamlessly integrating Ratehub’s optimized credit card journeys into the acquired Moneysense.
• Delivered a high-performing, user-centric complete rebrand as measured by a 10% decrease in bounce rate and 30-point increase in Lighthouse performance by leading a cross-functional effort to redesign and rebuild.

Toronto, Canada Area

• Promoted to lead a fraud prevention team across all major Tucows brands (Ting, Enom, Hover & OpenSRS), I was responsible for developing and implementing comprehensive security strategies while staying hands-on with.
• Grew net revenue with loss prevention, with results like reducing revenue loss by 50% on Ting brand by analyzing data to identify trends and using those insights to automate workflows and optimize cross functional.
• Rapidly integrated… Show more Promoted to lead a fraud prevention team across all major Tucows brands (Ting, Enom, Hover & OpenSRS), I was responsible for developing and implementing comprehensive security strategies.
• Rapidly integrated successful security overhaul at newly aquired ENOM, cutting chargebacks by 95% within 6 months by collaborating with product and dev teams to train & deploy machine learning based security tool, Sift.
• Enhanced security & prevented abuse and phishing scams, driving a reduction of chargebacks of 75% for the Hover brand by overhauling processes & implementing new automated security systems. Show less

Toronto, Canada Area

• Starting as a Customer Service Representative and quickly moving to a fraud prevention role for Ting, I contributed to the brand's growth while significantly reducing fraud-related losses.
• Prevented significant abuse on any launched marketing campaign, including including recovering approximately $65,000 in misused credits during one promotional period by using data to analyze activations for suspicious.
• Wore many hats during period of extreme growth, including… Show more Starting as a Customer Service Representative and quickly moving to a fraud prevention role for Ting, I contributed to the brand's growth while.
• Wore many hats during period of extreme growth, including coordinating with our new warehouse to implement an RMA system as we launched our own phone shipments to creating an internal tool to quickly check the validity.
• Partnered with Support, Product Management, Marketing, and Development teams to create processes that minimized liability and enhanced customer experience, such as payment extension handling. Show less

Toronto, Canada Area

• Upon relocating to Toronto, I joined Medigas, a division of Praxair, within their CCAC division, delivering critical healthcare equipment like hospital beds and wheelchairs to families on government assistance. I.
• Developed leadership skills, demonstrated by providing one-on-one training and support for new hires within… Show more Upon relocating to Toronto, I joined Medigas, a division of Praxair, within their CCAC division.
• Developed leadership skills, demonstrated by providing one-on-one training and support for new hires within six months of joining ensuring a smooth onboarding process
• Fostered strong relationships, becoming the go-to liaison for our largest client by maintaining high levels of client satisfaction.
• Showed an ability to work in high pressure environments, processing hundreds of orders daily, managing logistics across three Ontario distribution centers, while providing support to healthcare professionals and.

County Dublin, Ireland

Freelance work for various companies (Poker Ireland, Boyle Poker, Paddy Power Poker and many others) as a croupier for poker events across Ireland

County Dublin, Ireland

San Diego, CA

County Dublin, Ireland

Bachelors Degree, Arts

Joint Major - Geography and Philosophy

Product Management

Product Management course. How to go through discovery, determine the problems you wish to solve, validate your hypothesis, build an MVP.