Jamie Foelker Email & Phone Number

Milpitas, Ca, Us

Santa Clara, California, Us

Responsible for concurrent global initiatives to improve revenue reporting and simplify the pre and post sales processes for the Professional Services (PS) organization. Selected as the Global Customer Services (GCS)PMO delegate responsible for weekly executive reporting, including all core support functions (Global Customer Support, Customer Success, PS, Strategy, Operations and Product Management).• Led large cross-functional team across IT, Finance, Sales Operations, and GCS (Product Management, Marketing, Operations) to resolve broken processes with Sales compensation and quota retirement, bookings and pipeline reports, and reporting numbers to the street.• Created repeatable process to reduce reporting redundancy for 15 VPs and senior staff, consolidated organizational data presented to the CEO weekly on behalf of the GCS SVP

San Jose, Ca, Us

Led channel partner enablement program offering Mentored Installs performed by specialized service delivery partners. Documented key processes, managed requests / engagements, and developed marketing materials and success metrics for stakeholder reports• Successfully scaled program to quadruple solutions supported and more than double number of qualified service partners• Collaborated with stakeholders across engineering, channels organization, service partners, and customer success teams to monetize program through orderable SKUs

San Jose, Ca, Us

Led white glove support team for high impact transformational corporate initiative to increase adoption of a critical technology instrumental to software renewals. Managed relationships with geo sales operations teams, pre / post-sales support teams, technical product experts, and PMO to resolve issues quickly.• Drove 502% increase in adoption of new technology critical to software renewals• Quickly Published One Pager program updates to clarify most challenging questions• Resolved more than 3,000 support cases to ensure 87 most strategic partners received outstanding, high-touch service

San Jose, Ca, Us

Drove adoption and enhancement of internal discount reporting dashboard for the Customer Experience (CX) organization. Partnered with Finance and IT to ensure Services needs met on enhancements to non-standard deal approval tool, My Deal Manager (MDM).• Increased adoption of internal discount reporting dashboard by 56% in one year by developing strategic relationships and creating playbooks for multiple user personas• Reduced deal assurance workload by 20% by automating non-standard deal routing -- allowing reviewers to proactively engage in the most strategic deals• Developed process to approve and onboard new users to discount reporting dashboard and performed quarterly audits to ensure compliance with sensitive data

San Jose, Ca, Us

I monitored a $20M strategic investment portfolio, coordinated the development of annual and three-year plans, and organized high impact executive forums for Customer Service organization ($8B annual revenue).• Influenced functional groups to integrate operations review presentations resulting in 33% shorter meeting, saving half day for SVP, ten VPs, and twenty directors• Rapidly met evolving stakeholder needs by updating strategic portfolio investment and performance criteria• Insulated investment teams from “fire drills” by anticipating requests and addressing in scheduled meetings• Created standardized templates and coached speakers on how to best meet audience expectations which increased effectiveness of operations reviews • Facilitated effective weekly SVP staff meetings by prioritizing topics and preparing speakers for anticipated questions

San Jose, Ca, Us

I ran monthly operations reviews for senior engineering staff, performed ad-hoc reporting from our business intelligence dashboard, and managed the Project & Portfolio Management (PPM) tool for mid-size routers business unit ($3B annual revenue).• Instrumental to PPM tool selection for company. Created compelling business case and influenced internal tool team to evaluate commercial solutions with needed functionality• Developed new content for quarterly business reviews which provided executives with views of current and expected revenue streams for BU programs to support portfolio balancing• Drove requirements for key missing functionality of “home grown” PPM tool by prioritizing user enhancement requests, writing requirements, and performing user acceptance testing• Skillfully answered challenging questions from SVPs by leveraging the BI dashboard and provided recommendations to aid data driven decisions

San Jose, Ca, Us

I delivered ten projects ranging from new product development (HW and SW) to Cisco Validated Design solutions and corporate initiatives as a member of the program management office for mid-size routers business unit ($3B annual revenue).• Led successful BU migration to new project and resource management tool• Recognized by EVP for leadership and execution excellence on initiative to modify more than 600 active products for remote inventory management

San Jose, California, Us

I led multiple high impact projects to improve the customer purchasing experience as a member of the manufacturing operations team ($500M annual revenue).• Partnered with Manufacturing, Sales, and IT to deliver single SKU ordering of bundles and automated revenue split • Eliminated 98% of order entry problems through automated product pricing in ERP system• Led successful major upgrade of ERP system and cut functional tester’s time by 66%

Bachelor Of Science - Bs, Electrical Engineering

Master Of Science - Ms, Electrical Engineering

Masters Certificate In Project Management