Jamie Brown Email & Phone Number

Successfully drives accounts through the operational lifecycle of a Child Care Center start-up or an acquisition within a franchise system to ensure a smooth experience at all stages. Work cross-functionally to develop practices and procedures to establish growth, continuity and deepen account relationships and experiencesBuilds and maintains strong client relationships with our franchisees while balancing high quality operations and demonstrating how our collaborative culture adds value to their business. Increases account loyalty, adoption and retention by being accountable while maintaining a calm and positive attitude and improving efficiency that address critical needs both immediately and in the future. Provides high-touch account success to help resolve issues or escalation during onboarding or adoption while providing quality solutions to increase their bottom line. Facilitates onboarding, trainings and monthly quality assurance reports.

Established structure and efficiency by producing company policies and procedures . On-boarded new hires and maintained employment files, benefits and payroll.

Identified partnerships with industry professional and attended or organized community events to bring brand recognition and awareness.Implemented improvements to enhance productivity and communication between the office and field technicians Networked with vendors and industry professional to develop and maintain relationships within our industry. Participated in networking events for the Danville Area Chamber of Commerce, NARI and IFDA. Organized company events, industry mixers and team building activities.

Networked with over 160 preschools to create strategic partnerships and expansion within the East Bay. Generated website traffic and social media presence by writing parenting blogs and social media postings. Created proposals for existing clients to improve their business utilizing company’s servicesIdentified new opportunities at preschool fairs and community events Maintained upsells and renewal of membership contracts

San Francisco Bay Area

Provided excellent emergency back-up care for our Fortune 100 companies and clients. Created immediate relationships built on trust with families and children using back-up care for the first time. Expanded client relationships through benefit fairs and onsite parent workshops. Organized educational workshops and sponsored parent events for our clients. Inspired team to plan, develop and implement top quality curriculum

Met center specific enrollment target and goals while maintaining an active waiting list. Managed a team of 17 teachers and conducted teacher trainings, monthly staff meetings and annual school/fundraising events. Established and sustained a sense of community and positive reputation within the Lamorinda area. Oversaw budget and monthly P&L.

Walnut Creek

Worked respectfully and closely with families who children needed early intervention services for speech and language therapy. Managed therapist schedules for clinical services and home base services. Provided excellent customer service with our clients, vendors and office referrals. Assisted with billing and contracts as needed.

Planned, developed, and carried out weekly curriculum, science projects, and art projects in a NAEYC preschool. Provided quarterly evaluations of the children's social, cognitive, and motor development.

Oversaw the daily operations and a team of 3-4 teachers. Organized annual performing arts shows, parent events and open houses. Conducted teacher trainings and school tours. Planned, developed, and implemented weekly curriculum to develop the whole child.