Jamie Klein Email & Phone Number

United States

• Analyzing product at several stages in the manufacturing process to ensure accuracy in all aspects of the product• Perform quality checks on Excel based worksheet documentation to ensure compliance to in-house procedure as well as regulating bodies (FDA, ISO)• Content review document revisions to ensure accuracy• Utilize quality management system software (Reliance) to create and track nonconformances, deviations, CAPAs, and change controls• Present management with reports on data and metrics to highlight trends and update on the status of department errors, nonconformances, change controls, and deviations• Coach and educate technicians on proper documentation practices via individual coaching or group presentations and activities in an effort to reduce process and documentation errors as well as guiding technicians through making documentation corrections

La Vista, Nebraska, United States

• Demonstrated a complete understanding and execution of technician I duties with minimal paperwork errors and zero errors resulting in scrap or deviation. Managed a heavy workload with maintaining near error free work. Greatly reduced errors in the department by closely checking peers work.• Monitored the supply of raw materials (chemicals, filters, general lab supplies) and ordered as needed. • Participated in projects involving creation and testing of new documents to be used daily in solution prep including a new lot file diluent worksheet. Regularly gathered issues experienced from both myself and my team to be shared and improved upon in said documents.• Created clear instructions on a process (diluent aliquot filling) as to facilitate outside department help when needed.• Assisted with training a new hire and drove communication on my team especially when faced with low staffing.• Took initiative to record worksheet counts for scanning/quality purposes as well as set up reminders for oft forgotten inventory counts.

Omaha, Nebraska, United States

• Completed focused training and certification to learn the practices and machinery involved in patient pre-testing for examinations such as Visual Field testing, retinal imaging, and Optical Coherence Tomography.• Trained new colleagues to perform pre-testing duties for examinations.• Educated patients on disease of the eye and refractive errors as well as importance of products sold in store such as blue light protection, enhanced lens options, and quality sun protection.• Charted patient-physician encounters during examinations.• Specialized in patient care and interaction during phone calls, scheduling, and examinations.• Organized in-office contact lens tasks with high efficiency and accuracy as well as back office tasks such as insurance verification and phone scheduling.

Omaha, Nebraska, United States

• Performed the duties of opening, running, and closing the salon independently for the owners.• Managed up to ~25 technicians, greeted and assigned patrons to locations suitable to their needs and delegated a technician based upon skill, preference, and rotation.• Created online promotions and in-shop campaigns for successfully advertising professional business and attracting new members as well as upselling upgraded services• Coordinated all aspects of guest services, including supply monitoring and facility maintenance.• Interviewed and trained new staff on operating procedures and company services as well as maintaining up to date knowledge of product and service changes.• Handled cash and transactions quickly and accurately, scheduled appointments accurately by phone and in person, resolved customer inquiries and complaints.

Bellevue, Nebraska, United States

• Created attractive displays, cleaned and organized the sales floor.• Answered to customer inquiries in a kind and professional manner.• Mastered the POS system while scanning products and handling payments.

Bellevue, Nebraska, United States

• Cross-trained in all positions of the restaurant and trained others in all positions of the restaurant.• Followed procedures for safe food preparation, assembly, and presentation.• Kept high standards of customer service during high-volume, fast-paced operations.• Mastered the POS computer system for order taking face-to-face as well as over a headset device.• Handled transactions quickly and accurately.