Jamie Fretwell Email & Phone Number

Deeside, Wales, United Kingdom

Northampton, United Kingdom

I manage a FTE of 40 individuals in a busy security control room on behalf of a blue chip client. Along with the normal day to day management of the team I am also responsible for innovation and driving efficiencies utilising LEAN methodology. To date we have delivered on some key projects including setting up and maintaining an Olympic team help desk and.

Manchester, United Kingdom

Following a review of my duties and a restructure within my organisation my job title has recently changed to more accurately describe my current role.Recently I have been involved in a number of different projects all focused on improving the customer experience and driving efficiencies within the business.Although the new role encompasses all my previous.

The main duties of my current role involve providing training to internal and external customers of software packages utilised to interface with our internal business systems. This software allows individuals outside our alarm receiving centres to interact with their data real-time, make changes to key information and run reports as required.I am.

The main duties of this role were an extension to my previous role of RVRC Team Manager. Along with managing the CCTV department I was now responsible for a Team of Individuals in the Alarm Receiving Centre and Specialist Support Centre. Although this new role brought many new challenges it gave me the chance to further improve my managerial skills and.

This was a step up from my previous role many of my duties remained the same. The main differences between my previous position of Team Leader and my current role is the level of responsibility and the number of employees that report directly to me. As a Team Leader I was responsible for seven employees including the permanent day staff and support RVRC.

My duties included ensuring the appropriate manning levels are in place to process the level of activity whilst taking into consideration overtime budgets, human resource issues including staff well being & disciplinary matters, the development and integration of new and existing technologies focusing on the operational effects, liaising with customers and.

Manchester, United Kingdom

Key duties included answering customer queries over the telephone, arranging for engineers to attend faults and routine maintenance visits, passing intruder alarm, fire alarm and CCTV alarm activations to the emergency services and nominated keyholders, complete general administration work and often when new starters joined the company I was expected to.

Within my time at McDonalds I progressed from a crew member to a staff trainer. My primary role within this employment was the initial training, development and ongoing training of all crew members. Along with this I also worked as part of a team serving customers, preparing food, maintaining cleanliness and ensuring service times were kept to a minimum.

Bsc Hons, Biological Sciences

Other, Gcse - A-Level

Activities and Societies: School football team, school athletics team, rugby, badminton, school orchestra 1998 A Levels Biology D.