Jamie Fryer Email & Phone Number

Windsor, Ontario, Canada

Windsor, ON

Windsor, ON

Windsor, ON

• Developed new business relationships with multiple partners, which resulted in a caliber of sales opportunities previously overlooked in this role
• Managed a customer focused training program in conjunction with business partners
• Managed outbound marketing efforts
• First sale of in-house developed ERP system for custom made-to-order manufactures
• Analyzed business reports to improve efficiencies in acquiring new customers and developing relationships with strategic partners
• Experience in selling custom software development solutions

West Vancouver

During a sabbatical year, I became a certified personal trainer through ACE and ACSM. During this time I logged over 800 hours of personal training and continued to hone my sales skills albeit in a different capacity

• Account executive for North American managed hosting division
• Top sales representative in 2010, top sales rep YTD for 2011
• Acquired and grew two of the company’s largest clients.
• Responsible acquiring new customers as well as managing and growing a customer baseof 1200 clients
• Used Salesforce.com CRM to track, and manage sales opportunities and leads.
• Developed wiki for sales team to better utilize sales resources and streamline informationdelivery to the customer base.

• Lead of newly created Dedicated Support Team, which was created to support the rapidly increasing customer base, generated by record sales.
• Streamlined and improved support process that reduced the number of product configuration errors.
• Assist in the ongoing reform to customer support, in conjunction with the Technical Support Manager and Network Operations Manager.
• Continued to act as Sales Engineer for managed hosting team.
• Lead of newly created Sales Engineer position, which was created to assist sales associates deal with more complicated hosting solutions.
• Created documentation to provide sales associates with a “hands on” resource guide to assist with common technical questions.

• Member of team that was responsible for 24/7 technical support and customer service.
• Provided support and customer service via telephone, email and ticketing system.

• Generated sales from walk-in traffic as well as developed new leads through outbound sales activity.
• Along with management, responsible for opening/closing store, and performing bank deposits.
• Responsible for dealing with customer services issues.

Ba, Sociology

Diploma In Applied Information Technology, Java, Vb, Access, Html, Db2

Activities and Societies: JAVA, VB, DB2, Access, HTML

Personal Training, Acsm, Ace Certifications