Jamie Grettum Email and Phone Number
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Experienced Salesforce Trainer, Coach, and Business Analyst. I am a certified Salesforce Admin. I help clients configure Salesforce and teach their users to use it. Salesforce.com: * CBT Nuggets Trainer for Salesforce Admin and End-User courses* Salesforce trainer for Classic and Lightning versions for all industries* Business Analyst for salesforce.com: Capture and analyze business requirements for users of salesforce.com* Synthesize requirements and parlay them into configuration specs for an admin to follow* Design the operational processes used in conjunction with your salesforce installation* Presented two sessions at Dreamforce 13 "Change Management Strategies for Ongoing Success," See the project info below for link to the recording on youtube.* Presented at Dreamforce 11 "Training and Support for Success."Strategic Consulting and Support:* Staff Retreats or Board Retreat facilitation to capture and synthesize goals and strategic action plans* Managing Change: Partner with you to design your change process and create the plan to lead your people through a transition.* Virtually Great! Webinars for Virtual Managers: Practical strategies to manage people, teams, and meetings in a virtual environment.* Benchmarking on virtual classroom design, virtual facilitation strategies, and virtual classroom technologies.
Jamie Grettum Salesforce Instructor
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Business Analyst | Certified Salesforce Admin | Curriculum DesignerJamie Grettum Salesforce InstructorChico, Ca, Us
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Salesforce Admin Course InstructorFoundry College May 2020 - PresentSan Francisco, California, UsAt Foundry we deliver live, virtual courses to working adults in the midst of a career change. I currently teach a 14-week Salesforce Credential course for new admins. Each trimester I teach one to two classes that are structured around Trailhead Superbadges merged with hands-on, real-world scenarios for administering Salesforce Lightning (with a little Classic mixed in, just in case!) I consistently get top ratings from students for my delivery and approach to teaching. -
Business Analyst | Certified Salesforce Admin | Project ManagerIndependent Consultant Jan 2014 - PresentI work with small companies and non-profits to get you up and running on Salesforce. My tiered approach can be flexible to your needs. I offer consulting on internal processes, advising on Salesforce configuration to match processes, training new or non-adopting users, training operations staff to get the most out of features such as Chatter and Reports, or designing and building custom objects. I have been a Salesforce user and admin since 2010. I can also assist with business analysis and process design for other systems. Message me for more information!
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Salesforce TrainerCbt Nuggets Jun 2017 - Dec 2019I create training courses on Salesforce for Salesforce Admins and business users for the CBT Nuggets library. I also do live webinars with tips and insights on Salesforce training, adoption, plus release highlights throughout the year.
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Salesforce Trainer And Project ManagerConcenter Services, Llc Aug 2014 - Dec 2016Dallas, Tx, UsI work with Financial Services firms to roll out the Salesforce CRM to their financial advisors and client support staff. Concenter Servicers offers XLR8, a customized version of Salesforce designed specifically for the Financial Services industry. -
Senior Project LeadThe Ken Blanchard Companies Jan 2011 - Dec 2013Escondido, Ca, UsI was the internal product manager and business analyst for Blanchard's salesforce.com instance. *Partnered with key internal stakeholders to design and document critical business processes such as lead management, opportunity management, forecasting, and reports.*Strategized the salesforce CRM configuration to support critical business processes.*Designed salesforce internal Help Desk processes to provide support for internal users.*Designed and delivered virtual training (live or asynchronous) to users*Curated training library.*Introduced Chatter strategy to increase collaboration and reduce reliance on email -
Director Of Learning ServicesThe Ken Blanchard Companies May 2001 - Dec 2013Escondido, Ca, UsManage the team of 10 contributors (two supervisors and 8 client-facing agents) that broadcast Blanchard's virtual training programs.In 2001 Blanchard led the training industry in migrating leadership training experiences from strictly classroom to a blended or full virtual experience. My role was to partner with Product Development and content authors to design a suite of offerings. I was specifically responsible for the operational processes and customer experiences related to implementation of virtual training for Blanchard's clients. Successes: * Employed a high involvement approach to ensure this disruptive approach had strong support at all levels.* Became an internal expert at virtual meetings and virtual training, to ensure the live training experiences fully leveraged the features of virtual meeting software*Designed and honed the 20 hours of operational processes required to fully support a single virtual initiative*Created a job profile for Virtual Classroom Producer that is still a role employed by Blanchard, and has been adopted by competitors and clients*Vigilantly managed ROI for services provided to support clients.*Designed and Delivered sales training
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Associate Producer (Software)Ninth House Network 1998 - 2000o Lead Producer in development of an online training program, using streamed video and flash in our proprietary media player to create an engaging, personalized learning experience.o Team consists of engineers/programmers, artists, product managers, and content designers.o Managed three artists in the creation of 280 Flash movies, from prototype through art production to integration.o Facilitated team approach to program design, and parlayed design into a reasonable, workable project plan.o Responsible for all schedule and budget planning and tracking.o Responsible for resource planning and negotiating.o Partnered with Product Manager to collect valid user data from focus groups and real user testing.o Smoothest transition to beta this company had ever seen…
Jamie Grettum Skills
Jamie Grettum Education Details
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Trailhead By SalesforceSelling Skills And Sales Operations -
San José State UniversitySocial Work
Frequently Asked Questions about Jamie Grettum
What company does Jamie Grettum work for?
Jamie Grettum works for Jamie Grettum Salesforce Instructor
What is Jamie Grettum's role at the current company?
Jamie Grettum's current role is Business Analyst | Certified Salesforce Admin | Curriculum Designer.
What is Jamie Grettum's email address?
Jamie Grettum's email address is ja****@****ard.com
What is Jamie Grettum's direct phone number?
Jamie Grettum's direct phone number is +150838*****
What schools did Jamie Grettum attend?
Jamie Grettum attended Trailhead By Salesforce, San José State University.
What are some of Jamie Grettum's interests?
Jamie Grettum has interest in How People React To Change, Carrots, How Things Really Work Around Here, Education.
What skills is Jamie Grettum known for?
Jamie Grettum has skills like Change Management, Training, Program Management, Leadership, Workshop Facilitation, Salesforce.com, Organizational Effectiveness, Performance Improvement, Leadership Development, Performance Management, Management Consulting, Strategy.
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