Jamie Hack, Pharmd Email and Phone Number

· Schedule and complete comprehensive medication reviews with patients by telephone to increase compliance and adherence resulting in overall improved patient outcomes · Collaborate with healthcare providers on pharmaceutical care for mutual patients by providing safe, effective, and cost-saving medication alternatives to patients as well as addressing identified gaps in therapy · Document and bill patient interactions and clinical interventions using the Outcomes platform· Educate patients thoroughly if high risk medications such as opioids, hypoglycemics, or anticoagulants are required for therapy to mitigate risk of adverse events

· Provide quality pharmaceutical care to patients including accurately dispensing prescriptions, managing duplications in therapy, identifying medication errors, monitoring drug interactions, and counseling patients on healthcare related issues including prescription and non-prescription medications· Receive, interpret, and evaluate all physician medication orders for therapeutic appropriateness, cost-effectiveness, accuracy, safety, and completeness· Serve as a drug information source for other healthcare professionals providing professional and efficient information· Supervise the appropriate compounding, packaging, and labeling of prescription medications· Provide immunizations including influenza, Tdap, zoster, pneumococcal, and meningococcal as well as proactively screening patients for immunization recommendations

· Scheduled, completed and billed 18 comprehensive medication reviews daily to improve patient adherence and compliance by educating patients about prescription and non-prescription medications· Educated patients on administration, potential adverse events, side effects, duration of therapy, and other clinical information to ensure optimal benefit of patients’ medication therapy · Identified and addressed barriers to therapy including gaps in therapy and issues with compliance to improve patient adherence to drug therapy

· Supervised a pharmacy team of 9 technicians and 2 interns to produce approximately 2500 prescription orders weekly with minimal wait time· Promoted clinical and patient services including mobile notifications, mobile app usage, and immunizations· Billed, scheduled, and completed Medication Therapy Management claims to increase patient compliance and improve Medicare Star rating · Maintained a clean, neat, and orderly pharmacy including workspace, filing, and organization· Oversaw daily legal and confidential information while maintaining controlled medications· Complied with all federal and state pharmacy regulations including the inventory and management of controlled substances

· Facilitated efficient workflow to ensure accuracy, increase waiting prescriptions, and execute production of on-time orders resulting in increased patient satisfaction, sales, and decreased return to stock medications· Introduced improvements in pharmacy workflow and efficiency to improve average wait time for prescriptions from over 45 minutes to less than 15 minutes on average· Managed a team of 1 additional pharmacist, 1 pharmacist intern, and 6 technicians to complete an average of 2000 prescription orders weekly with average customer satisfaction scores consistently over 90%· Established annual off-site immunization clinics through extensive community outreach to increase immunizations and engage in the community· Managed drug inventory levels to minimize store level inventory and carrying cost by utilizing returns to vendors and invoice management including controlled inventory· Scheduled, trained, and evaluated staff performance to ensure a team oriented approach to efficiently managing pharmacy workflow

· Verified data entry of medication orders for dosage, appropriate therapy, safety, and efficacy sent from prescribers to the pharmacy in a 200 bed hospital· Verified compounded IV medications including TPN, chemotherapy, and compounds in both sterile and non-sterile environments prepared by pharmacy technicians with aseptic technique and compliant with< USP 797>· Collaborated with doctors, healthcare professionals, and nurses to ensure patient medication safety in a variety of inpatient settings including critical care units, neonatal, and pediatric units as well as the emergency department· Dosed and monitored requested antibiotic medications, including renal adjustments when necessary, for patients to ensure safe and effective treatment · Dosed and monitored medications per physician consultation such as anticoagulants, TPN orders, and chemotherapy medications to ensure safe and appropriate therapy for patients · Ordered and assessed necessary follow-up lab work to ensure the safety and effectiveness of medications· Ensured that compliance with standards of the Joint Commission, CMS, state, and federal regulations were followed

· Provided quality pharmaceutical care to patients including accurately dispensing prescriptions, managing duplications in therapy, medication errors, drug interactions, and counseling patients on healthcare related issues including prescription and non-prescription medications· Received, interpreted, and evaluated all physician medication orders for therapeutic appropriateness, cost-effectiveness, accuracy, safety, and completeness· Maintained confidentiality in compliance of federal HIPAA regulations