Responsibilities and Achievements:• Proactively assessed the infrastructure and services of commercial and educational customers to ensure effective lifecycle management, offering tailored recommendations based on their specific requirements.• Led start-to-end project management for server design, migration, and implementation, as well as Google Workspace and Microsoft 365 migrations, including SharePoint, Intune, AAD, and Azure.• Conducted comprehensive budgeting and provided… Show more Responsibilities and Achievements:• Proactively assessed the infrastructure and services of commercial and educational customers to ensure effective lifecycle management, offering tailored recommendations based on their specific requirements.• Led start-to-end project management for server design, migration, and implementation, as well as Google Workspace and Microsoft 365 migrations, including SharePoint, Intune, AAD, and Azure.• Conducted comprehensive budgeting and provided in-depth cost analysis to determine total cost of ownership (TCO) and ensure scalability of solutions.• Collaborated with suppliers to deploy customised connectivity and communication solutions for customers, such as FTTP, Leased Lines, SoGEA, and VoIP.• Designed and implemented network architectures, including SD-WAN and VLANs, optimising performance and security.• Spearheaded internal projects, including achieving Cyber Essentials and CE+ certifications, and transitioning from on-premises equipment to cloud services, enhancing operational efficiency and security.• Orchestrated the migration from a legacy on-premises helpdesk system to a new cloud-based helpdesk and Remote Monitoring and Management (RMM) system.• Provided thorough audits, reports, and proposals based on existing infrastructure, working closely with clients to align with their goals.• Conducted research, testing, and integration of new systems, driving continuous refinement and improvement of the existing infrastructure. Show less