Jamie Hammer Email & Phone Number

• Manage multiple concurrent client events ranging from 10 to 600+ attendees.• Consult with clients to determine objectives and requirements for events. • Liaise between vendors, organizers, and management on all facets of programs and events.• Review event folios for accuracy and approve payment; obtain all direct bill and credit approvals for groups arriving at the property.• Compile all banquet event orders, group resumes, and banquet checks for groups.• Promote positive relationships with diverse clientele and all departments of employee work force.• Monitor cut-off dates, obtain rooming lists, and manage menu details, meeting room setups, refreshment break needs, and any other additional needs of the client to ensure a successful event.

• Maximize revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes. • Maintain highest service standards while multi-tasking effectively and resourcefully completing all tasks. • Accurately track rooms blocked, picked up and dropped to ensure contracts are followed and inventory is accurate.• Yield inventory through repetitive cross checking of pick up reports, historical pick up data per group and utilize netting down of group blocks to maximize hotel revenue and inventory.

• Ensured accuracy of all guest folios and correct billing to internal departments.• Decisively resolved diverse guest issues to ensure satisfaction.