Jamie Harrell Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Support and implementation of business critical technology stacks to facilitate day to day operations of the Victorian Order of Nurses. This included, but was not limited to -- Adjusting load balancer rules on an as needed basis, replacement of critical hardware at sites across Nova Scotia (Power Supply replacements for rack gear, Network Cabling, etc).

Halifax, Nova Scotia, Canada

Provided support to faculty, students, and staff of Dalhousie University for technical questions and issues. This included, but was not limited to -- Onboarding of new devices into the Dalhousie network, troubleshooting technical issues with Office 365 (including Teams), resolving issues with authentication and licensing while in a work from home.

Halifax, Canada Area

Working to create a solid security framework to ensure company viability and security of clients into the foreseeable future.Projects include successful implementation of DarkTrace appliances in all company locations, Firewall upgrades to allow for increased IPS and sandboxing, and standardization on the InfoTech Security Framework.

Halifax, Canada Area

Involved in a multitude of projects, including the FortiMail/FortiSandbox execution, and our Checkpoint Firewall upgrades, Worked regularly within: Microsoft Active Directory, Exchange, AS400, BlackBerry Enterprise Server, Cisco Unity, Javelina, RSA SecurID and the Altiris ticketing system.

Halifax, Canada Area

Both end user and reseller hardware support for Interactive Whiteboard displays, projectors, and associated accessories. Software support provided to related software packages to the displays within the educational market. Support included both Windows and Macintosh based systems, from Windows XP to Windows 8, and Mac OSX 10.5 thru 10.9.

Post Falls, Idaho, USA

A personal business created to service the area of Spokane, Washington and greater Northern Idaho thru efficient and affordable in-home or in-office technical support. Later used as a professional contract company for work related to sensitive compartmented information.

Coeur d'Alene, Idaho, USA

Provided mission critical support for hundreds of Radiologists receiving data from thousands of hospitals around the world. Support often involved remote access thru SSH tunnels to Mac, Windows, and Linux systems alike, as well as working on a rigorous timeline in order maintain the flow of time sensitive medical documentation.

Coeur d'Alene, Idaho, USA

Providing support for cardmembers of products provided by US Bancorp. Support ranged from billing questions, to disputed charges, to interest and fees and beyond. Customer range varied from easy question, to account specific needs, to distressed or confused customers. Most predominately, there was a focus on educating customers on self help tools such as.

Hayden, Idaho, USA

Provided top quality service and support of groundbreaking wireless technologies including some of the first data exclusive wireless devices to hit the cellular networks in the United States.

Spokane, Washington Area

Customer Service phone operator for the Cingular Wireless account. Responsibilities include: Assisting customers in billing issues, answering account specific and general questions, and processing payments over the phone.

Software Engineering, Computer Engineering

Located in Klamath Falls, Oregon, OIT offers a competitive and challenging computer software and hardware engineering degree program.

Class 1 Driver, Truck And Bus Driver/Commercial Vehicle Operator And Instructor, Pass

Training for Class 1 Truck Driver license. Learned on 18 speed Freightliner tractor carrying 53' trailer.

High School Diploma, Regular/General High School/Secondary Diploma Program

Activities and Societies: School Band (Tenor Sax), Drama Club, Washington Technology Student Association