Jamie Hodder Email & Phone Number

Remote

●Audit all incoming closing package documents for deficiencies, to ensure we are delivering quality packages to our investors●Deliver closing packages to multiple investors using third party portals●Manage investor suspense pipeline, providing and curing any outstanding deficiencies within the documents●Manage MSHDA pipeline, including review, delivery, notarization of documents, final docs, and suspense●Provide feedback across multiple departments in regards to suspense items reported from investors●Provide overflow assistance across multiple teams, including condo and flood review●Experience in MERS Transfer/Registrations, Mortgage insurance payments via FHA Connection●Enter in all tracking information for final docs received, and ship to assigned investor

●Worked directly with our sales team to ensure that we were providing the best customer service to our clients, while creating positive experiences and retaining customer relationships●Managed a pipeline of 20-25 loans that consisted of Conventional, FHA, and VA purchase and refinance loans●Oversaw the receipt of a file from the loan officer through Final Approval●Communicated with borrowers and sales on a daily basis in order to keep everyone current on status of loan, while maintaining an accurate communication log in Arive●Communicated daily with real estate agents, insurance agents, title companies and third party lenders●Obtained required documents from borrowers, submitted for Underwriting review on lender portals to obtain approval●Once full approval was given, communicated with closing department to schedule closing, and reviewed final closing figures with the borrower●Weekly pipeline updates with loan officers and management

Michigan, United States

Facilitate loan closings for the mortgage finance industry

● Top producer, company wide, two months in a row for 2021, and top 3 producer for all of 2021 and 2022● Managed a pipeline of 50-60 loans consisting of Consumer Direct Conventional, FHA, and VA loans● Sent to closing on average, 60% of pipeline● Communicated daily with borrowers, loan officers, underwriters, closers, title agencies and insurancecompanies● Ordered/Processed all services for the loan (title, appraisal, mortgage insurance, homeowners, floodcerts, 4506T, credit supplements, payoffs)● Worked with borrower directly to obtain documents conditioned by the Underwriter in order toobtain a full approval, using Docusign and Encompass.● Responsible for running AUS, Fraud Reports and if necessary, LDP/GSA● Submitted mortgage loan file for underwriting approval once all documentation was received, reviewedand uploaded to AIQ.● Scheduled loan closing with borrower once clear to close is received● Discussed final loan terms and details of final closing disclosure with borrower prior to closing● Managed all loans within required time frame to reduce costs● Provided outstanding customer service to all borrowers to ensure customer retention

Detroit

• Prepared and distributed daily Post Close Audit Report to senior leaders and Post Close Audit team• Assisted in maintaining the Post Close production report on a daily and monthly basis• Leader of a team consisting of Auditors and Resolution Analysts• Created and provided monthly Production Summary Reports for each team member• Provided monthly one on one meetings with each team member to discuss performance/production• Assisted with resolving escalations when needed

Ann Arbor, Mi

• Team lead of Post-Closing team consisting of 12 team members• Managed reporting of all closing package document deficiencies. • Provided daily statistics report of previous day’s workflow and production to all team members and management• Monitored daily production and workflow for both review and suspense to ensure KPI standards were met• Assisted with development of training materials• Assisted with maintaining department procedures• Communicated with upper management, settlement agents, loan officers and brokers to resolve escalations as needed.• Provided appropriate feedback regarding systems and reports to enhance productivity• Worked with Operation Excellence Team to implement process improvement changes and rebuild our workflow database• Tracked reporting of suspension trends to upper management on a weekly basis• Composed and presented annual performance appraisals to team members

Ann Arbor, Mi

• Managed report of all loan suspensions • Provided reports of suspension trends to upper management on a weekly basis• Provided daily statistics of previous day’s workflow and production• Reviewed closing documents to ensure that we remain RESPA compliant • Cleared loan suspensions in order to allocate loans to investors• Communicated with settlement agents, requesting document corrections• Tracked RESPA violations and orders checks through accounting to ensure borrowers are refunded• Communicated RESPA violations with the closing managers to assist with training• Assisted in training staff• Provided appropriate feedback regarding systems and reports to enhance productivity

• Assisted in managing 16 team members• Distributed daily reports to team to ensure daily tasks were completed• Distributed daily reports to management teams in order to stay within RESPA guidelines• Took escalation calls as necessary • Assisted in monitoring daily, monthly and yearly performance of team members• Completed pipeline scrubs to reduce amount of extension fees • Attended meetings or conference calls as required• Provided coaching and training to team members to ensure success and consistency

• Managed pipeline of 40-60 loans being refinanced and/or purchased• Sent to closing on average 50% of pipeline• Ordered documents that are necessary to get loan ready for review• Communicated with borrowers, loan officers, personal bankers, and lawyers• Gathered all required documents from borrowers• Reviewed all documents to ensure they are correct and acceptable for review• Submitted loans to underwriting review for full approval• Provided excellent customer service to all borrowers• Managed all files within the required timeline to ensure the file closes on time

• Monitored the pre-funding email box daily to receive requests for appraisal reviews.• Entered appraisal and loan information into the collateral risk database after receiving requests via email.• Communicated with account executives and brokers to assist them with review turn times.• Assigned work to correct channel based on whether loan is Wholesale, Retail or Correspondent. • Contacted the channel manager, either via email or phone, to ensure all rush requests are completed on time.• Imported all review results when returned from third party vendor.• Occasionally monitored the post close email box.

• Worked on project with the company Wetzel Trott for the Client Product Due Diligence report.• Reviewed loan history and loan documents to discover red flags within the loan.• Worked with the ALERT team to clear credit conditions.• Reviewed and validated documentation pertaining to InterFirst’s top six critical closing credit conditions in order to determine if loan closing package was in compliance and saleable to investors.• Part of a team that developed and implemented quality standards within the review process which significantly improved department defect rate to less than 2% from 11% in four months, resulting in departmental cost saving for the company.• Tested closed loans using Compliance Ease software to determine if loans were compliant with state/federal/industry specific regulations.

Bsw, Social Work

Bsw, Social Work