Jamie Hodder's Location
Ypsilanti, Michigan, United States, United States
Jamie Hodder's Contact Details
Jamie Hodder work email
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Jamie Hodder personal email
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About Jamie Hodder
I am a very motivated, self driven professional with 19 years of customer service and mortgage experience. I have several years of leadership experience, as well as leadership development, team development, and process improvement. I am also a notary public in the state of Michigan with 3 years experience in residential loan closings.
Jamie Hodder Work Experience Details
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Sr. Loan ProcessorWillow Processing Jul 2024 - PresentRemote -
Post Closing SpecialistJohn Adams Mortgage Oct 2023 - Jul 2024●Audit all incoming closing package documents for deficiencies, to ensure we are delivering quality packages to our investors●Deliver closing packages to multiple investors using third party portals●Manage investor suspense pipeline, providing and curing any outstanding deficiencies within the documents●Manage MSHDA pipeline, including review, delivery, notarization of documents, final docs, and suspense●Provide feedback across multiple departments in regards to suspense items reported from investors●Provide overflow assistance across multiple teams, including condo and flood review●Experience in MERS Transfer/Registrations, Mortgage insurance payments via FHA Connection●Enter in all tracking information for final docs received, and ship to assigned investor -
Mortgage Loan ProcessorUmortgage Oct 2022 - Oct 2023●Worked directly with our sales team to ensure that we were providing the best customer service to our clients, while creating positive experiences and retaining customer relationships●Managed a pipeline of 20-25 loans that consisted of Conventional, FHA, and VA purchase and refinance loans●Oversaw the receipt of a file from the loan officer through Final Approval●Communicated with borrowers and sales on a daily basis in order to keep everyone current on status of loan, while maintaining an accurate communication log in Arive●Communicated daily with real estate agents, insurance agents, title companies and third party lenders●Obtained required documents from borrowers, submitted for Underwriting review on lender portals to obtain approval●Once full approval was given, communicated with closing department to schedule closing, and reviewed final closing figures with the borrower●Weekly pipeline updates with loan officers and management -
Notary Signing AgentSelf-Employed Jul 2019 - Oct 2022Michigan, United StatesFacilitate loan closings for the mortgage finance industry
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Senior Loan ProcessorHome Point Financial Jun 2020 - Jun 2022● Top producer, company wide, two months in a row for 2021, and top 3 producer for all of 2021 and 2022● Managed a pipeline of 50-60 loans consisting of Consumer Direct Conventional, FHA, and VA loans● Sent to closing on average, 60% of pipeline● Communicated daily with borrowers, loan officers, underwriters, closers, title agencies and insurancecompanies● Ordered/Processed all services for the loan (title, appraisal, mortgage insurance, homeowners, floodcerts, 4506T, credit supplements, payoffs)● Worked with borrower directly to obtain documents conditioned by the Underwriter in order toobtain a full approval, using Docusign and Encompass.● Responsible for running AUS, Fraud Reports and if necessary, LDP/GSA● Submitted mortgage loan file for underwriting approval once all documentation was received, reviewedand uploaded to AIQ.● Scheduled loan closing with borrower once clear to close is received● Discussed final loan terms and details of final closing disclosure with borrower prior to closing● Managed all loans within required time frame to reduce costs● Provided outstanding customer service to all borrowers to ensure customer retention -
Post Closing Audit Team LeadQuicken Loans Aug 2019 - Jun 2020Detroit• Prepared and distributed daily Post Close Audit Report to senior leaders and Post Close Audit team• Assisted in maintaining the Post Close production report on a daily and monthly basis• Leader of a team consisting of Auditors and Resolution Analysts• Created and provided monthly Production Summary Reports for each team member• Provided monthly one on one meetings with each team member to discuss performance/production• Assisted with resolving escalations when needed -
Mortgage Lead Post ClosingMb Financial Bank Oct 2014 - Jul 2019Ann Arbor, Mi• Team lead of Post-Closing team consisting of 12 team members• Managed reporting of all closing package document deficiencies. • Provided daily statistics report of previous day’s workflow and production to all team members and management• Monitored daily production and workflow for both review and suspense to ensure KPI standards were met• Assisted with development of training materials• Assisted with maintaining department procedures• Communicated with upper management, settlement agents, loan officers and brokers to resolve escalations as needed.• Provided appropriate feedback regarding systems and reports to enhance productivity• Worked with Operation Excellence Team to implement process improvement changes and rebuild our workflow database• Tracked reporting of suspension trends to upper management on a weekly basis• Composed and presented annual performance appraisals to team members -
Mortgage Senior Post CloserMb Financial Bank Jun 2012 - Oct 2014Ann Arbor, Mi• Managed report of all loan suspensions • Provided reports of suspension trends to upper management on a weekly basis• Provided daily statistics of previous day’s workflow and production• Reviewed closing documents to ensure that we remain RESPA compliant • Cleared loan suspensions in order to allocate loans to investors• Communicated with settlement agents, requesting document corrections• Tracked RESPA violations and orders checks through accounting to ensure borrowers are refunded• Communicated RESPA violations with the closing managers to assist with training• Assisted in training staff• Provided appropriate feedback regarding systems and reports to enhance productivity
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Processing Team LeadCitimortgage Oct 2010 - Jun 2012• Assisted in managing 16 team members• Distributed daily reports to team to ensure daily tasks were completed• Distributed daily reports to management teams in order to stay within RESPA guidelines• Took escalation calls as necessary • Assisted in monitoring daily, monthly and yearly performance of team members• Completed pipeline scrubs to reduce amount of extension fees • Attended meetings or conference calls as required• Provided coaching and training to team members to ensure success and consistency -
Credit Specialist Ii (Mortgage Loan Coordinator)Citimortgage Aug 2009 - Sep 2010• Managed pipeline of 40-60 loans being refinanced and/or purchased• Sent to closing on average 50% of pipeline• Ordered documents that are necessary to get loan ready for review• Communicated with borrowers, loan officers, personal bankers, and lawyers• Gathered all required documents from borrowers• Reviewed all documents to ensure they are correct and acceptable for review• Submitted loans to underwriting review for full approval• Provided excellent customer service to all borrowers• Managed all files within the required timeline to ensure the file closes on time
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Collateral Risk CoordinatorCiti Jun 2006 - Aug 2009• Monitored the pre-funding email box daily to receive requests for appraisal reviews.• Entered appraisal and loan information into the collateral risk database after receiving requests via email.• Communicated with account executives and brokers to assist them with review turn times.• Assigned work to correct channel based on whether loan is Wholesale, Retail or Correspondent. • Contacted the channel manager, either via email or phone, to ensure all rush requests are completed on time.• Imported all review results when returned from third party vendor.• Occasionally monitored the post close email box.
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Post Close ProcessorAbn Amro Aug 2005 - Jun 2006• Worked on project with the company Wetzel Trott for the Client Product Due Diligence report.• Reviewed loan history and loan documents to discover red flags within the loan.• Worked with the ALERT team to clear credit conditions.• Reviewed and validated documentation pertaining to InterFirst’s top six critical closing credit conditions in order to determine if loan closing package was in compliance and saleable to investors.• Part of a team that developed and implemented quality standards within the review process which significantly improved department defect rate to less than 2% from 11% in four months, resulting in departmental cost saving for the company.• Tested closed loans using Compliance Ease software to determine if loans were compliant with state/federal/industry specific regulations.
Jamie Hodder Skills
Banking
Loans
Credit
Mortgage Lending
Residential Mortgages
Financial Risk
Customer Service
Underwriting
Process Improvement
Risk Management
Team Leadership
Loan Origination
Customer Satisfaction
Training
Software Documentation
Management
Real Estate
Mortgage
Jamie Hodder Education Details
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Social Work -
Social Work
Frequently Asked Questions about Jamie Hodder
What company does Jamie Hodder work for?
Jamie Hodder works for Willow Processing
What is Jamie Hodder's role at the current company?
Jamie Hodder's current role is Sr. Loan Processor.
What is Jamie Hodder's email address?
Jamie Hodder's email address is ja****@****iti.com
What schools did Jamie Hodder attend?
Jamie Hodder attended Eastern Michigan University, University Of Wyoming.
What skills is Jamie Hodder known for?
Jamie Hodder has skills like Banking, Loans, Credit, Mortgage Lending, Residential Mortgages, Financial Risk, Customer Service, Underwriting, Process Improvement, Risk Management, Team Leadership, Loan Origination.
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