Hi!I am a Training Specialist, currently working for outsourcing company Huntswood on their esure Car Insurance campaign.As a Learning and Development specialist, my core skills are:⦁ Delivering induction and upskill material to new and existing customer service agents.⦁ Delivering coaching and feedback to new and existing customer service agents.⦁ Design and creation of training materials and schedules.⦁ Quality Assurance within a regulated financial services environment⦁ Proficient with Office Administration programs (Microsoft Excel, Word, PowerPoint etc)⦁ Excellent verbal and written communication skills⦁ Proven information gathering and analysis skills⦁ Training, coaching and supervisory experience in retail and financial services environments.⦁ Managing teams to meet tight deadlines whilst maintaining a high level of quality in terms of performance, as well as leading disciplinary, vulnerability and other HR processes