Jamie John Email & Phone Number

IT Asset Management Administrator (November 22 – Present)Bam Construct Limited • Updating & creating asset records on asset management database software (CMDB), configuring new items and setting up users• First point of contact for any asset related queries• Manage and track all assets for all users across the company (3000+ users across the UK) • Working on projects managing all processes from start to endpoint, projects such as data cleansing of asset database, creating a new return process and implementing the new process, return-refurbish-recycle asset management project • Manging the asset return process from start to endpoint• Creating process forms • Configuring hardware devices & setting up new devices for users (Iphones, Ipads, laptops, peripherals)• Testing new devices • Troubleshooting basic hardware queries, network connections, setting up accounts, password resets • Liaising with third party contractors organising services such as disposal of assets, refurbishing and recycling of assets, maintaining records of all services • Attending daily meetings for updates and reviews of processes

London, United Kingdom

8 Canada Square, Canary Wharf

Ensure SLA's are met, constantly monitoring queues and working proactively with members of the Diagnosis before Dispatch team to close or re-route tickets, advising of a remote fix or engineer visit required as appropriate.*Have a full awareness of service level KPI's and prioritise tickets in accordance with these under guidance of the Team Lead, Dispatcher and Service Delivery Manager*Using product knowledge, manuals, error reports and other information sources, effectively determine the printer fault from the description, and where possible provide a solution without the requirement for an engineer to attend site.*Through Customer Interaction, gain as much information as possible about the reported printer issues to help in successfully determining the fault.

Watford, United Kingdom (Head Office)

To manage the demand profile that is driven from the forecast. To ensure robust short, medium and long term forecasts are accurate, maintained and timely enabling the business to achieve supply targets. To build strong working relationships with key suppliers, and stakeholders. To represent Supply Chain at Customer meetings challenging thinking on forecastsDutiesMonitor forecast accuracy and forecast bias on a weekly basis and work on counter measures to continually improve demand planning performanceWork with category and buying teams to gather and react to changes in offer and strategyCreation of a 26 week sales forecast, overlay the numbers with your own external intelligence to create a forecast that is used by the product supply team for distribution and inventory controlTrack sales versus demand on a daily basis highlighting any actions as a result of oversell or undersell variances, review and report these variances at the daily morning huddleDemonstrate a strong customer service ethic to consistently challenge and deliver world class service, work directly with Wickes customers and customer service team to drive improvementsMonitor actual demand verses the forecast and make changes to plans as required, thus ensuring Wickes stays within sensible and affordable inventory levels whilst still meeting sales and service objectivesContract negotiations, managing supplier spend in line with contractual agreementsDemonstrate efficient and accurate organisation and management skills capable of handling a wide range of information

Responsible for providing support to users over the phone, through e-mail and remotely across hardware, software, printing, telephony and mobile technologies. Proficient in supporting Microsoft Technologies i.e. XP/Win 07, Active Directory, Exchange, MS Office Suite with any experience supporting users on Citrix Technologies and Lotus Notes.

Education record

Education record

Education record