Jamie Keyzer Email & Phone Number

Kilsyth, Victoria, Au

Management consultant to assist businesses with strategy, project development and execution. Worked with Office Choice Ltd to complete major website development project.

South Melbourne, Victoria, Au

• Increased company revenue through change management plans• Delivered an eCommerce website, rebate management system, and business intelligence tool• Reduced labour costs by 1000 hours p.a. and mitigated a range of organisational risks • Retained membership base during COVID-19 by pivoting business practices and developing an eCommerce site• Offered fee relief, balancing franchisee and internal needs, based on forecasted figures for the pandemic impact• Saved 400 labour hours and reduced annual catalogue production time by 32% • Developed and executed customised revenue growth, brand development, and B2B marketing strategies • Championed business-critical projects and drove organisational efficiencies and excellence in operations• Actively contributed to a positive team culture and mentored the senior leadership team• Oversaw Operations and IT portfolios and presented business cases to the OCL BoardHighest Achievements• Retained 100% of our membership base vs. a projected loss of 22% during the COVID-19 Pandemic • Delivered an 8% boost to company revenue and $620K in cost savings within three years

South Melbourne, Victoria, Au

• Developed an online platform that supported business owner’s educational needs, familiarised franchisees with H.O expectations and encouraged two-way communication, driving member engagement• Implemented a business enhancement program that grew customer transactions and expanded priority categories• Worked closely with marketing and merchandise teams to identify internal and external growth opportunities• Focused on member engagement, influencing, and educating multi-site retailers on benefits • Supported current franchisees in achieving their individual business goals via regular consultations• Streamlined communication channels and introduced new technology to improve operational processes• Ensured compliance with all regulatory requirements and industry standards, reducing potential liabilities• Facilitated training programs to enhance the skills and capabilities of staff and franchiseesHighest Achievements• Increased brand compliance from 56% to 97% in 16 weeks through a new franchise agreement• Delivered an incremental $345K in member fee income over three years

• Reduced inventory storage costs, maximised sales outcomes and minimised company losses• Analysed stock on hand and forecasting, reviewed and distributed stock, and changed store layouts• Set clearance pricing and collaborated with critical business partners to ensure vital project outcomes• Developed national inventory reduction and cost recovery strategy from concept to implementation• Acted as critical contact for the board, operations, and supply chain throughout the closures• Implemented just-in-time supply chain management strategiesHighest Achievements• Moved $12M worth of inventory through stores within 12 weeks and minimised financial loss by 35% • Delivered $1.2M of cost savings within 12 weeks

• Led the retail format improvement initiative to reinvigorate the struggling Masters brand• Identified opportunities to improve customer in-store experience and drive revenue growth• Created a fast adoption plan for the company realignment• Developed and executed a comprehensive store closure communication strategy• Implemented best practice retail standards to improve customer experience and drive sales growthHighest Achievements• Navigated and counselled teams of 120+ people through the store closure announcements and transition process

• Led retail implementation of promotional and seasonal lines in Victorian stores• Developed merchandise calendars, stock allocations, distribution systems, and space management• Influenced critical stakeholders on targeted merchandise initiatives and better category management• Created individual store profiles to drive accurate forecasting, inventory levels, and store range requirementsHighest Achievements• Increased sales volume by 8% vs. the year prior, generating an incremental $560K in revenue• Drove a 65% increase in store merchandising compliance within six months

• Undertook stakeholder engagement to identify operational challenges and develop improvement solutions• Reduced damaged products and customer complaints by 80%• Saved 4000+ hours in wages nationally by improving internal ordering processes and accuracy• Reduced damaged products and customer complaints by 80%Highest Achievements• Saved $1.2M in wages (pro-rata) nationally p.a. • Increased DIFOT from 82% to 100%, decreased injuries by 90%, and reduced vendor payment times by 87%

• Successfully set up, launched, and ran Australia's largest and flagship store, as Store Manager• Significantly increased customer satisfaction by prioritising customer service training and feedback• Executed a unique vending machine opportunity that targeted local bike traffic and rider's needs• Became Victoria's top-performing store in BBQ sales within 8 weeksHighest Achievements• Achieved a 90% customer satisfaction score vs. a target of 85% within 16 weeks of opening