Jamie K. Email & Phone Number

Remotely oversee day to day tasks associates across three teams in group dept• Deep dive into current processes while trying to improve and implement new processes making tasks easier• Listening and ensuring understanding of the needs of each team• Collaborate with sales departments on new initiatives and processes• Work with leadership to ensure associates stay on task but also have fun and want to work at GFOB. High morale = higher motivation = higher production•… Show more Remotely oversee day to day tasks associates across three teams in group dept• Deep dive into current processes while trying to improve and implement new processes making tasks easier• Listening and ensuring understanding of the needs of each team• Collaborate with sales departments on new initiatives and processes• Work with leadership to ensure associates stay on task but also have fun and want to work at GFOB. High morale = higher motivation = higher production• Build rapport with each associate via open door meetings and monthly one-on-ones• Ensure sales goals are met along with new drives to initiate new sales Show less

Determine coverageDetermine liability (who’s at fault for the damages)Interview customers, claimants, and witnessesPartner with appraisers/estimators to manage vehicle repairsNegotiate with customers and other insurance carriers and resolve claims

Huntsburg, Oh

• Remotely managed the aggregation and dissemination of logistical information for all three student travel divisions regarding international flight purchases for 15,000+ annual travelers.• Helped to set up ARC and IATA to make company a stand-alone travel agency. Negotiated Amadeus contracts with set up. • Filed monthly ARC reports and updated ARC each year to keep compliant. • Implemented company goals and created and implemented team departmental goals, performed mid and annual… Show more • Remotely managed the aggregation and dissemination of logistical information for all three student travel divisions regarding international flight purchases for 15,000+ annual travelers.• Helped to set up ARC and IATA to make company a stand-alone travel agency. Negotiated Amadeus contracts with set up. • Filed monthly ARC reports and updated ARC each year to keep compliant. • Implemented company goals and created and implemented team departmental goals, performed mid and annual employee reviews. • Negotiated annual group contracts with major domestic and international airlines carriers.• Purchased airline tickets through Amadeus GDS system• Achieved airline commission margins set up by upper management.• Recruit, interview, train and manage a team of certified travel agents, administrative assistants, Airport Coordinators, office staff and many flight leaders who were responsible for managing flight bookings, airport logistics and chaperone services for high-school students traveling on international flights.• Created and maintained daily expense documents for management approval, weekly submissions of over $500,000.00• Managed annual on call schedule.• Managed multiple projects with efficiency and autonomy in a high paced office environment.• Design and implement policies and procedures for office. Show less

Huntsburg, Oh

Coordinate client flight itineraries from the USA to international locations. Handle 1000+ clients. Liaise with clients, airport staff, ground staff, airport coordinators.Process incoming client applications.Create customized Acceptance & Invoice letters for clients.Phone and email customer service management.Assist with completion of company required client-waivers and medical forms.Provide emergency 24hr on-call client services during the summer period.General… Show more Coordinate client flight itineraries from the USA to international locations. Handle 1000+ clients. Liaise with clients, airport staff, ground staff, airport coordinators.Process incoming client applications.Create customized Acceptance & Invoice letters for clients.Phone and email customer service management.Assist with completion of company required client-waivers and medical forms.Provide emergency 24hr on-call client services during the summer period.General customer service and problem resolution.Emergency 24hr on-call client services during the summer period.Manage sales, customer service, and logistics of community service, language immersion and adventure trips.Knowledge of SE Asia and logistics involved in traveling Airlines, booking flights, logistics involved in traveling Show less

SQL Report for patients charged out with new insurance and Communication Log reportInsurance verification and benefit forms – daily Create new group insurance and/or benefit plans in Practice View and attach the insurance group to the patient’s accountW-9 Form management Ensure all insurance companies are utilizing the proper address and tax ID information for reimbursementCapitation Management Ensure receipt of all capitation checks on a monthly basis from the various plans.… Show more SQL Report for patients charged out with new insurance and Communication Log reportInsurance verification and benefit forms – daily Create new group insurance and/or benefit plans in Practice View and attach the insurance group to the patient’s accountW-9 Form management Ensure all insurance companies are utilizing the proper address and tax ID information for reimbursementCapitation Management Ensure receipt of all capitation checks on a monthly basis from the various plans. Manage distribution of cap checks to Accounting Log all cap checks via an Excel spreadsheet by center, location ID, and state Show less

Provide a comprehensive set of business, financial and appointment-related services including: Master patient index integrity (demographics).Patient insurance and billing information functions (registration and billing) Appointment scheduling and departure functions (call center scheduling and/or departure desk activities).Performs point of service activities (visit preparation, co-pay collection, patient tracking, record tracking).Perform other clerical and related duties as… Show more Provide a comprehensive set of business, financial and appointment-related services including: Master patient index integrity (demographics).Patient insurance and billing information functions (registration and billing) Appointment scheduling and departure functions (call center scheduling and/or departure desk activities).Performs point of service activities (visit preparation, co-pay collection, patient tracking, record tracking).Perform other clerical and related duties as assigned.Working knowledge of computerized appointment scheduling system, patient billing, insurance processing, and other related office functions. Show less

Bachelor Of Arts (B.A.), Psychology Minor In Nonprofit Administration

Masters, Industrial And Organizational Psychology

Industrial Organizational Leadership