Jamie Lane, Bs Email & Phone Number

Upton, Ma, Us

Worcester, Massachusetts, United States

Westborough, Massachusetts, United States

• Led project to implement our new Motor Cargo line of business which helped customers to quote more efficiently and brought in over $10 million within first 2 years• Led language updates to Umbrella forms which reduced processing cost by 10%• Led project in the removal of Earthquake coverage to policies in Tennessee that no longer met criteria, resulting in decrease of liability exposure up to $300K• Proactively identified needs for communication plans, assessed risks and aligned with state product strategies• Identified and gained agreement with my stakeholders on project objectives, scope, timing, and resources. Planned tasks to deliver the desired results while identifying work needed to resolve issues that serve as roadblocks.

Weston, Ma

• Select, develop and manage a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business• Increased team productivity by using process improvement to meet or exceed quality targets• Oversaw team members, client satisfaction, contract management and daily work• Organized schedules, workflow and shift coverage to meet business demands• Performed yearly evaluations to update annual goals.

Westborough, Massachusetts, United States

• Increased team audit scores by 20% while achieving or exceeding quality targets through process improvement• Conducted audits on internal controls and developed reports on findings• Managed completion of planned audits, reviewed records and procedures for accuracy and appraised policies and plans under audit review• Worked closely with management to discuss internal audit results and action plans.

Oversee all aspects of Hotel Operations including Staffing, Training, Customer Service, Budgeting and Finance, Accounting, Maintenance and Driving Sales as well Food and Beverage Management.

Management and Leadership Staff and manage a 30-40 employee hotelHandle all customer complaints or concerns in a timely mannerDevelop 4 associates to become industry leaders in their perspective fieldsResponsible for all Personnel Records of associatesIn charge of all payroll processing and distribution for associatesCreate a positive and safe working environment for all associatesTrainingTrain all associates on company procedures and policies and ensure they are followedOversee all aspects of hotel operations such as Rooms Department, Maintenance and Associate AppreciationDevelop Associates to provide the highest level of customer satisfaction utilizing corporate procedures Achieve success in Customer Satisfaction by pacing ahead of National Brand Average by 17 points and qualifying for Circle of Excellence AwardBudgeting and FinancePrepare budget for all departments of hotel in excess of $3 million and keep it maintainedLed hotel to its greatest year of profitability having achieved over $2 million in House Profits for 2011Continue successful profitability this year keeping a $37,000 increase in House Profit over last yearAnalyze and review all departmental budgets on a weekly basis and determine the best strategy for maximizing revenueAchieve great success with low cost and high rate of return of overall revenue share of the market

• Managed labor and property expenses to achieve maximum flow-thru to bottom line.• Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.• Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability• Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.• Coached staff on strategies to enhance performance and improve customer relations.

Bachelor'S Of Science, Hotel, Restaurant And Tourism Management

Associate'S Degree, Business Administration And Management, General