Chief Operations Officer
CurrentAn executive level position reporting directly to both President and CEO. Focused on successful daily operations and decision making primarily within Sales & Marketing but also across all areas of the company to ensure consistent communication and collaboration throughout. Highlights;• Increased sales by 19% year on year 2016 - 2017. • Shaped the brand message of all b2b and b2c sales and marketing activities• Maintained a consistent 40% GP by setting appropriate pricing levels, negotiating material costs and implementing process improvements. • Merged sales and marketing teams with successful implementation of Hubspot Inbound Marketing & CRM.• Oversaw launch of award-winning Goodtime Banjo Ukulele model in 2014, as well as numerous other products.• Significantly bolstered brand awareness by shifting marketing practices from a heavy emphasis on print based media, to digital, utilizing Google Adwords, Google Analytics and other digital monitoring platforms.• Redefined our product launch process and maximizing product exposure through traditional and non-traditional media. • Joined forces with Hewlett Packard by securing cross branding partnership with as part of their line of SME inspired products.• Runner-up in the WTO and ICC “Small Business Going Global Video Challenge” in December 2017.• Strategized and created multiple forms of inbound focused digital content, including video, blog articles, infographics, incorporating SEO best practices. • Nurtured and encouraged a truly collaborative environment across all areas the organization.• Inbound Certified by Hubspot. Other Responsibilities;• Developed and executed b2b and b2c marketing campaigns.• Identified and introduced banjo to new and exciting demographics in the face of a very traditional market.• Led and motivated a team of eight direct employees and multiple colleagues.• Prepared press releases, blog articles, website copy.• Contributed to annual catalog layout and content