Experienced in leading fast-growing Product, Customer Success, Professional Services and Sales Engineering departments across multiple regions, establishing the foundations for success and scale. Specialising in the SaaS industry with the ability to embed proactive strategies to ensure customer adoption, retention, advocacy and lifetime value. Managing £50M+ customer revenues with unique consultancy and partnership skills providing executive alignment and team leadership, achieving high motivation and exceptional results.5x Salesforce CRM certified.Prince II certified.1st class Honours degree from the University of Reading in Information Technology.