Auto Damage Field Supervisor

Controlled expenditures of claim payouts by accurately determining vehicle damages and assessing reasonable cost of repairs. Discovered process inefficiencies and worked with management to implement changes to improve overall productivity.Maintained company image of low cost provider by minimizing wasted time and materials. Effectively managed cross-functional relationships.Streamlined the Auto Damage Adjusting process to prioritize core metrics based on weighted levels of importance.Seamlessly implemented and adapted various process adjustments that were designed to increase productivity.Facilitated the transition from digital cameras to smart phones to more efficiently and effectively manage claim photos and data.Facilitated monthly calibration meetings to minimize ambiguity among fellow adjusters with regards to accuracy in estimating, ensuring proficient cost efficiency, and maintaining high levels of customer service.Mentored and trained new employees on a one on one basis via an SSO (Show, Share, Observe) approach.1. Show trainee how to do perform job duties via shadowing.2. Share the workload by working with the trainee side by side performing thesame tasks.3. Observe trainee performing a full workload and provide feedback.

On-boarded over 5 Million dollars per year worth of new business over a 4.5 year period.Effectively sold value added coverage that ensured higher customer satisfaction as well as improved retention.Individually on-boarded an average of over 1700 new customers per year over 4.5 years.Identified, monitored and evaluated strengths and opportunities among new talent to enhance quality and improve efficiency among job related tasks.

Efficiently handled inbound inquiries including policy change requests, payments and issuance of insurance identification cards.Effectively retained customers who called in with policy cancellation requests.Diffused volatile situations through empathy and a willingness to help.

Constructed and reviewed Profit and Loss (PL) reports. Tracked inventory and placed orders to replenish stock. Handled and resolved customer concerns and complaints.Advertised products internally. Analyzed daily, weekly and monthly sales and shrinkage trends to determine the appropriate quantity of stock replenishment.

Interpreted hand written data and converted into electronic text to re-direct mail to new addresses. Maintained a high level of typing speed and accuracy.