Jamie Guda Email & Phone Number

Denver, Co, Us

Greater Philadelphia

Greater Philadelphia Area

• Develop and implement annual marketing strategies for Latin America that include local languages (Spanish and Brazilian Portuguese) as a key component• Responsible for generating qualified leads in North and Latin America for journal products and primary source collections• Plan, implement, and report on multi-channel marketing campaigns to maximize revenue and customer retention. Channels include social media, Pardot emails and engagement programs, landing pages, search advertising, and more• Communicate results of successful marketing campaigns initiatives to internal stakeholders and other marketing teams• Create customer-facing print and digital marketing collateral and design images for social media and search/display ads• Represent the company at in-person and virtual conference events to promote journals products, primary source collections, and available services

Greater Philadelphia Area

• Provides targeted marketing solutions to independent clients• Evaluates marketing strategies and provides appropriate feedback based on client goals• Develops customized communication programs and marketing collateral to promote products and services

Wilmington, De

• Responsible for cross-selling new accounts and credit cards to existing customers based on each individual’s unique situation• Assisted new & existing customers with various servicing and troubleshooting requests• Utilized product knowledge, active listening, and problem solving skills to provide an Ideal Customer Experience• Assisted with the implementation of new processes to improve operational efficiencies

Wilmington, De

• Received early selection for a certification in adjunct facilitation and adult learning, with an emphasis on creating a “student-centered classroom”• Trained new-hires to acquire job-specific skills in a hands-on classroom environment• Presented new & updated job-critical material to tenured associates• Represented company at promotional events in Pennsylvania and Delaware

Wilmington, De

• Assisted new and existing customers with a variety of servicing needs• Advocated for customers by providing an Ideal Customer Experience• Responsible for cross-selling accounts to existing customers, using targeted discovery techniques to uncover individual needs• Analyzed associate calls to identify trends in account activity

Exton, Pa

Exton, Pa

• Evaluated the marketing program ROI in terms of Cost-Per-Customer Acquisition, Cost-Per-Impression, and Cost-Per-Click• Composed weekly content-driven blog posts with right-angle targeting to engage audiences, drive traffic to websites, and increase sales• Improved the design & content of two of the company’s outdated websites using WordPress to reduce Visitor Bounce Rate• Created & established 3 distinct social media identities for different company divisions• Developed copy & media for a crowdfunding campaign intended to raise capital for the development of a new product• Designed and implemented over 20 Facebook advertising campaigns that increased company awareness & boosted engagement by 400%

Chester County, Pa

• Responsible for marketing, sales, customer relations, screening and hiring qualified employees, project management and quality control• Customized & executed a detailed marketing plan with a major focus on direct marketing & cold calling to facilitate business growth and increase brand awareness• Estimated budget & production requirements of residential painting projects and presented customized proposals for each customer in a direct-selling environment, maintaining a closing rate of 47.8%• Generated and produced over $48,500 in revenue in a 5-month period• Managed 18 projects and maintained an average profit margin of 27.73%

West Chester, Pa

Waitress: responsible for ensuring guests enjoy a wonderful fine dining experience, managing multiple tasks efficiently and effectively, cocktail waitress, event support, etcBartender: responsible for opening and closing the restaurant, providing guests and members with excellent bar service, mixing signature cocktails and infusing liquors, liquor inventory, nightly closing deposit, etc

Exton, Pennsylvania

Guest Services Coordinator (Shift Manager): supervised 5-12 employees, ensured customer satisfaction, closed the restaurant nightly, managed registers and nightly deposits, completed store inventory, screened and hired new employees... I also aided in creating a marketing strategy to increase bar business.Bartender: opened and closed the bar, created a warm and friendly atmosphere, provided excellent customer service, managed bar inventory...

Exton, Pa

- Assisted with Research & Development for new products- researched legal requirements & restrictions for user manual content and layout- assisted with the development of marketing plans- contacted potential product vendors

Provided customers with exceptional customer service (second mile service), delegated sidework to employees, made daily employee positioning charts, trained new employees for various positions, helped organize and manage events

Responsible for 10-20 children between the ages of 7 and 10; planned daily activities, monitored safety of activities, helped plan & coordinate camp events, mentored assistant counselors

Bachelor'S Degree, Business, Management, Marketing

Business Marketing, Business Management

High School Diploma