Leads product development, marketing, and outreach for Louisiana Job Connection and the Here.Now.Louisiana recruitment campaign.

Developed and implemented short- and long-term strategic plans to drive employer adoption and engagement of the site; monitored and reported progress toward goals. Responsibilities included analyzing employer and outreach data to make recommendations, maintaining knowledge of industry trends and competition to influence product enhancements, developing and documenting processes, automating where possible to streamline outreach efforts, and creating business cases to support proposed initiatives based on employer feedback, market trends and competitive analysis. Developed requirements, project plan and website copy for LouisianaBusinessConnection.com. Sourced and successfully implemented Salesforce.com; trained outreach staff.

Served as the primary point of contact for job seekers and all users in need of technical assistance with the Louisiana Job Connection website. Responsibilities included attending to users by telephone, email or in person to provide information about the Louisiana Job Connection system and services; recording and tracking problems to ensure that appropriate changes were made to resolve users' problems; maintaining records of user interactions or transactions; recording details of inquiries, complaints, or comments, as well as actions taken. Represented and reported on user engagement and growth of employer and job seeker populations. Developed and presented visualized data and information about Louisiana Job Connection to users and prospective users at meetings and other venues. Reported to Outreach Manager, Louisiana Job Connection.

Successfully created, managed and completed concurrent digital projects while cultivating relationships with clients in private and public sectors; communicated professionally with clients, vendors, partners and staff; coordinated the planning and build out of complex websites and applications, including Louisiana Job Connection; wrote and delivered audience-specific presentations and webinars to increase user engagement; worked directly with web application users to understand pain points and provide best practice recommendations; extensively tested web application for bugs and concisely tracked and reported findings; scripted and oversaw development of web application help videos; wrote and edited proposal documents and estimates; drove project progress and results by managing detailed project timelines; reported to Director of Accounts.

Accountable for understanding unique business needs of clients in various industries to provide resourceful and sound recommendations; presented in-depth technical demonstrations and product/service proposals in person and via web conference; identified barriers, issues, opportunities, and recommendations in a manner suitable for executive team consumption; participated in cross-functional RFP response teams to ensure thorough and attractive proposals; represented NexLearn at trade expositions; maintained working knowledge of training and development industry trends and competitive analysis

Assisted with organizing, promoting and delivering professional development programs including Disney's Keys to Excellence; prepared evaluations, menus, and other communications for Executive Development Program participants; represented SEI at local business functions

Provided overall talent management team support; coordinated and reported on onboarding process for new employees and supervisors of new employees; researched innovations in talent management and presented to senior management; developed and enhanced job aids, resources and instructor-led training materials; maintained strategic project plans and meeting notes for VP of Talent Management