Jamie Loden Email & Phone Number

Nairobi County, Kenya

Nairobi, Nairobi, KE

Appointed to lead the transformation of Diamond Trust Bank Group across all subsidiaries, and deliver digital innovation, operational efficiency, enhanced customer experience, increased control and cost containment.- Delivering digital transformation across both banking applications and platforms, leading Fintech engagement strategy, cloud migration, data.

London, GB

• I was appointed to lead Operations Change for Barclays Group Wholesale Onboarding & Financial Crime Operations (2,900 staff; £110M operational budget), and my role was subsequently expanded to include Operational Risk.
• Restructured Operational Risk & Control function, implementing new strategy, workflows and processes to support its onboarding, screening and monitoring services, closing open control issues and audit items.
• Developed a new Change Management model that defined a prioritised book of work of 100 deliverables, closely aligned to wider business objectives.
• Supported the re-platforming of four major technology applications through 12 migration events in 2019–20, and delivered >70 smaller change projects in 2019–20.
• Established a Group Financial Crime Exits programme that coordinated exit of clients across ten business units.

London, GB

• I returned to the UK as part of the Transitions Services Management team, supporting Barclays’ separation from its African operations by leading engagement with the Absa Corporate & Investment Banking and Rest of.
• Facilitated successful, compliant separation of Barclays and Absa, supporting the oversight of 279 projects and via provision of 127 material service schedules.
• Brokered agreement with a vendor to avoid a 24-month delay to business separation through a commercial agreement that provided continuity of service.

London, GB

• I led operations for Barclays Corporate, Investment, Business and Retail Bank across the Rest of Africa region, spanning 12 markets, overseeing a multimillion pound budget and 45 reports in 12 countries, with an.
• Spearheaded a pan-Africa operational strategy that established Barclays as the bank of choice regionally, standardising operational structures and processes, and launching new customer-focused functions.
• Launched a two-year £12M programme that transformed payments into a scalable business differentiator supported by DevOps; lifted payments processing out of five different core banking systems into an open-source.
• Automated and optimised the interface requirements of the FICC trading platform to deliver real-time settlement / reconciliation, driving 50% trading volume increase and 40% efficiency gain.
• Developed a scalable operating model for Documentary Trade products, aligning all countries to a common process model, and enabling implementation of a pan-Africa trading platform.

Dar Es Salaam, TZ

• I was selected to lead a programme of operational excellence for the bank, Tanzania’s third largest by market share, jointly owned by Barclays, the Tanzanian Government and International Finance Corporation. Highlights:
• Transformed operational capability, cutting income cost ratio by >20% and boosting NPS by 28% through a portfolio of IT, and cultural change programmes.
• Delivered seven-figure annual cost savings through forensic analysis of balance sheet, and subsequent change to vehicle fleet management, real estate and supplier contracts.
• Initiated a major technology remediation programme that enhanced core banking system stability, and improved ATM uptime performance from 92% to 98%.
• Defined a customer experience turnaround plan that neutralised key pain points, facilitating significant improvement in account processing speed, dispute resolution time and record retrieval speed.
• Instilled a strong culture of governance and compliance, enabling significant risk mediation. Halved overdue audits, and automated reconciliation of suspense accounts.

London, GB

• I launched and led a PMO for Barclays Africa’s Retail, Business and Corporate Banking business segments to deliver step-change in customer experience, regulatory risk management and business efficiency, coordinating a.
• Built a PMO framework that controlled resourcing and prioritisation of £45M portfolio of IT and business programmes, including establishment of a Change Governance Board and Small Enhancements Forum.
• Oversaw delivery of a complex portfolio of IT and business change; major programmes included core banking system enhancements, control remediation fixes, system upgrades, digital and ATM channel initiatives, and.
• Implemented an integrated Management Information operating model across Africa, delivering operational MI (>100 reports) for Retail Banking in 13 markets, and monthly strategic reporting to the Africa board.

London, GB

• I joined the newly established COO function for Barclays’ Africa operations as Head of Physical Security (2010 – 2011) and progressed to lead Security Governance & Control (2011 – 2012) for all 14 markets. Highlights:
• Established a pan-Africa Security Policy and Risk & Control framework that transformed organisational maturity and met requirements of 12 industry regulators.
• Developed a best practice risk reporting framework, aligning reporting with common RCSA design, 23 universal KRIs, and established conformance testing programmes (16 reviews annually).
• Delivered double-digit cost savings, pivoting to a rapid response operating model, and leading supplier consolidation.

GB

• I started my military career as an officer in the Parachute Regiment and progressed through the ranks from Second Lieutenant through to Major. I served in a variety of staff and command appointments in joint /.
• Graduated in the top 7% (out of 350 students) at the Joint Services Command and Staff college, which trains the top 15% of officers for further career progression across the UK Armed Forces
• Supported the Ministry of Defence and Foreign Office teams in reviewing contingency and business continuity plans for Embassies and their staff in high-risk countries across Africa and the Middle East
• Participated in the development of the UK/US strategic policy towards Afghanistan, following the re-election of President Karzai
• Achieved political consensus and established the framework for NATO’s reintegration policy by engaging coalition partners, intelligence agencies, NGOs and Afghan government representatives
• Acknowledged by the Commanding Officer of 3 PARA for exceptional leadership skills for leading A Company 3 PARA through intense hostilities in Afghanistan during two operational deployments

Master Of Science - Msc, Global Security

Master Of Arts - Ma, Defence Studies

Master Of Arts - Ma, Middle East Politics