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I am an executive leader with 25 years of international experience, including senior operational and technology roles for Barclays in the UK and Africa, and a formative career with the British Army.As a leader I want to influence culture, strategy and execution; integrity, diversity, equality and inclusion are important to me. I am highly experienced in greenfield, turnaround and established environments, and have a wealth of expertise working at C-level in large-scale transformation, including IT, operational, process and people change. I am excited by working through complex business problems in ambiguous and fast-moving environments that demand real cross-functional leadership. Career highlights:- Launched the digital transformation of Diamond Trust Bank Group across banking applications and platforms, Fintech engagement strategy, cloud migration, data analytics, artificial intelligence and cybersecurity - Restructured Barclays’ Operational Risk & Control functions for Corporate Onboarding and Group Financial Crime globally, driving rigour and efficiency, and coordinating a large book of work of change programmes.- Supported Barclays’ withdrawal from all African operations, managing complex stakeholder relationships and overseeing a vast portfolio of change programmes to facilitate separation of services.- Led operations for all Barclays’ business segments across 12 African markets, heading an operational strategy that differentiated the bank’s offering, including open-source cloud-based solutions and automation of trading platforms.- Selected as COO of the National Bank of Commerce, Tanzania’s third largest bank, and worked with a newly appointed MD to lead an Operational Excellence programme, transforming cost base and NPS through technology-driven change.- Launched and led a PMO for Barclays Africa’s Retail, Business and Corporate Banking businesses, overseeing a £45M portfolio of IT and business programmes to optimise customer experience, regulatory risk management and efficiency.- Joined a newly established COO function in Africa, and built a pan-African Security Policy and Risk & Control Framework that transformed organisational maturity.***Key Skills: Strategy / Business Transformation / Operations / Technology Delivery / Change Management / Stakeholder Management / Strategic Partnerships / Customer Experience / Risk Management / Governance & Control
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Chief Operating OfficerI&M Bank LtdNairobi County, Kenya
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Chief Operating OfficerDiamond Trust Bank Jan 2022 - PresentNairobi, Nairobi, KeAppointed to lead the transformation of Diamond Trust Bank Group across all subsidiaries, and deliver digital innovation, operational efficiency, enhanced customer experience, increased control and cost containment.- Delivering digital transformation across both banking applications and platforms, leading Fintech engagement strategy, cloud migration, data analytics and artificial intelligence; - Managing the growth journey to 10 million customers across the Group, enhancing our customer experience and service agenda; - Leading the cybersecurity transformation to a zero trust architecture with enhanced tooling and governance, and improving the Bank's resilience and journey to active active;- Delivering our branch expansion strategy overseeing growth from 62 branches in 2021 to a target of 100 by mid 2025; -
Head Of Centres Of Excellence & Operational Risk & ControlBarclays Apr 2019 - Aug 2021London, GbI was appointed to lead Operations Change for Barclays Group Wholesale Onboarding & Financial Crime Operations (2,900 staff; £110M operational budget), and my role was subsequently expanded to include Operational Risk and Control teams, including oversight of the independent Quality Assurance function. Highlights: • Restructured Operational Risk & Control function, implementing new strategy, workflows and processes to support its onboarding, screening and monitoring services, closing open control issues and audit items. • Developed a new Change Management model that defined a prioritised book of work of 100 deliverables, closely aligned to wider business objectives. • Supported the re-platforming of four major technology applications through 12 migration events in 2019–20, and delivered >70 smaller change projects in 2019–20.• Established a Group Financial Crime Exits programme that coordinated exit of clients across ten business units. -
Director, Transitions Services ManagementBarclays Aug 2017 - Apr 2019London, GbI returned to the UK as part of the Transitions Services Management team, supporting Barclays’ separation from its African operations by leading engagement with the Absa Corporate & Investment Banking and Rest of Africa Business Units.Highlights:• Facilitated successful, compliant separation of Barclays and Absa, supporting the oversight of 279 projects and via provision of 127 material service schedules.• Brokered agreement with a vendor to avoid a 24-month delay to business separation through a commercial agreement that provided continuity of service.
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Director & Head Of Operations, Rest Of AfricaBarclays Jun 2015 - Jul 2017London, GbI led operations for Barclays Corporate, Investment, Business and Retail Bank across the Rest of Africa region, spanning 12 markets, overseeing a multimillion pound budget and 45 reports in 12 countries, with an indirect team of >1,500.Highlights:• Spearheaded a pan-Africa operational strategy that established Barclays as the bank of choice regionally, standardising operational structures and processes, and launching new customer-focused functions.• Launched a two-year £12M programme that transformed payments into a scalable business differentiator supported by DevOps; lifted payments processing out of five different core banking systems into an open-source framework with in-house developed payment engines, and delivered real-time mobile payments solutions.• Automated and optimised the interface requirements of the FICC trading platform to deliver real-time settlement / reconciliation, driving 50% trading volume increase and 40% efficiency gain.• Developed a scalable operating model for Documentary Trade products, aligning all countries to a common process model, and enabling implementation of a pan-Africa trading platform.
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Chief Operating OfficerNbc Limited Apr 2014 - Jan 2015Dar Es Salaam, TzI was selected to lead a programme of operational excellence for the bank, Tanzania’s third largest by market share, jointly owned by Barclays, the Tanzanian Government and International Finance Corporation. Highlights:• Transformed operational capability, cutting income cost ratio by >20% and boosting NPS by 28% through a portfolio of IT, and cultural change programmes.• Delivered seven-figure annual cost savings through forensic analysis of balance sheet, and subsequent change to vehicle fleet management, real estate and supplier contracts.• Initiated a major technology remediation programme that enhanced core banking system stability, and improved ATM uptime performance from 92% to 98%.• Defined a customer experience turnaround plan that neutralised key pain points, facilitating significant improvement in account processing speed, dispute resolution time and record retrieval speed.• Instilled a strong culture of governance and compliance, enabling significant risk mediation. Halved overdue audits, and automated reconciliation of suspense accounts. -
Director, Coo Strategy & ChangeBarclays Jan 2013 - Apr 2014London, GbI launched and led a PMO for Barclays Africa’s Retail, Business and Corporate Banking business segments to deliver step-change in customer experience, regulatory risk management and business efficiency, coordinating a team of 16 in the UK, India, Singapore and South Africa, with dotted line accountability for >250 in 14 countries.Highlights:• Built a PMO framework that controlled resourcing and prioritisation of £45M portfolio of IT and business programmes, including establishment of a Change Governance Board and Small Enhancements Forum.• Oversaw delivery of a complex portfolio of IT and business change; major programmes included core banking system enhancements, control remediation fixes, system upgrades, digital and ATM channel initiatives, and solutions for back-end processing systems and payment infrastructure enhancements to meet regulatory requirements. • Implemented an integrated Management Information operating model across Africa, delivering operational MI (>100 reports) for Retail Banking in 13 markets, and monthly strategic reporting to the Africa board.
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Director, Head Of Security Governance And ControlBarclays Jun 2010 - Dec 2012London, GbI joined the newly established COO function for Barclays’ Africa operations as Head of Physical Security (2010 – 2011) and progressed to lead Security Governance & Control (2011 – 2012) for all 14 markets. Highlights:• Established a pan-Africa Security Policy and Risk & Control framework that transformed organisational maturity and met requirements of 12 industry regulators. • Developed a best practice risk reporting framework, aligning reporting with common RCSA design, 23 universal KRIs, and established conformance testing programmes (16 reviews annually).• Delivered double-digit cost savings, pivoting to a rapid response operating model, and leading supplier consolidation.
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Army OfficerUk Armed Forces Sep 1995 - May 2010GbI started my military career as an officer in the Parachute Regiment and progressed through the ranks from Second Lieutenant through to Major. I served in a variety of staff and command appointments in joint / coalition / multi-agency environments including deployment across the Middle East, Africa, and Asia. As a staff officer, I implemented robust standard operating procedures, directed overall force development, and managed meetings and information flow to ensure effective output. • Graduated in the top 7% (out of 350 students) at the Joint Services Command and Staff college, which trains the top 15% of officers for further career progression across the UK Armed Forces• Supported the Ministry of Defence and Foreign Office teams in reviewing contingency and business continuity plans for Embassies and their staff in high-risk countries across Africa and the Middle East• Participated in the development of the UK/US strategic policy towards Afghanistan, following the re-election of President Karzai • Achieved political consensus and established the framework for NATO’s reintegration policy by engaging coalition partners, intelligence agencies, NGOs and Afghan government representatives• Acknowledged by the Commanding Officer of 3 PARA for exceptional leadership skills for leading A Company 3 PARA through intense hostilities in Afghanistan during two operational deployments• Implemented radical changes to training courses in order to reduce waste and increase the output of trained manpower.
Jamie Loden Skills
Jamie Loden Education Details
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Cranfield UniversityGlobal Security -
King'S College LondonDefence Studies
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University Of ExeterMiddle East Politics
Frequently Asked Questions about Jamie Loden
What company does Jamie Loden work for?
Jamie Loden works for I&m Bank Ltd
What is Jamie Loden's role at the current company?
Jamie Loden's current role is Chief Operating Officer.
What is Jamie Loden's email address?
Jamie Loden's email address is ja****@****mac.com
What is Jamie Loden's direct phone number?
Jamie Loden's direct phone number is +271135*****
What schools did Jamie Loden attend?
Jamie Loden attended Cranfield University, King's College London, University Of Exeter.
What are some of Jamie Loden's interests?
Jamie Loden has interest in Developing Strategy, Innovation And All Things Digital.
What skills is Jamie Loden known for?
Jamie Loden has skills like Strategy, Change Management, Governance, Management, Leadership, Team Building, Stakeholder Management, Performance Management, Reporting And Analysis, Integration, Operational Risk Management, Retail Banking.
Who are Jamie Loden's colleagues?
Jamie Loden's colleagues are Christine Mwiti, Okiror Daniel, Shakira Hassanali, Imelda Makatiani, Hital Patel, Maureen Kabii, Cim, Dianasylvia Chepkemoi.
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