Jamie Yoder

Jamie Yoder Email and Phone Number

Customer Support Specialist @ point.me
Nashville, TN, US
Jamie Yoder's Location
Nashville Metropolitan Area, United States
About Jamie Yoder

Jamie Yoder is a Customer Support Specialist at point.me. They is proficient in Spanish. Colleagues describe them as "Jamie is the gold standard when it comes to employees and direct reports. She was constantly striving to find ways to grow and improve our building. She was responsible for handling member requests, managing our events calendar, and supporting our operations lead. She did all of this with grace, empathy, and positivity. I would recommend Jamie for anything she puts her mind to, she’s an incredibly hard worker and caring team mate." and "Jamie is an exceptional employee! I was fortunate enough to be her leader at WeWork at the Fine Arts Building. Jamie was the face and heart of our building, she knew over 600 members by name and was always friendly and genuine, often lending an ear and support when needed. She was instrumental in helping improve our Net Promoter Score and pushing our member response time to become the fastest in our region! Jamie did all of this with grace and humility, always asking what else could… Show more"

Jamie Yoder's Current Company Details
point.me

Point.Me

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Customer Support Specialist
Nashville, TN, US
Jamie Yoder Work Experience Details
  • Point.Me
    Customer Support Specialist
    Point.Me
    Nashville, Tn, Us
  • Placemakr
    Property Operations Supervisor
    Placemakr Apr 2023 - Present
    Nashville Metropolitan Area
    • Worked with project managers to create and implement a new customer onboarding guide, improving team efficiency and client satisfaction.• Managed team projects that boosted our Net Promoter Score (NPS) to 70, way above average.• Used data to find trends and improve our NPS by 43%.
  • Compassion International
    Road Rep
    Compassion International Oct 2022 - Present
    Nashville, Tennessee, United States
    • Advocate for children in poverty through child sponsorship in large scale events• Work cross-functionally with tour/relationship managers, onsite contacts, and volunteers• Educate potential sponsors on Compassion’s mission and goals
  • Plato
    Customer Success Manager
    Plato May 2022 - Apr 2023
    San Francisco, California, United States
    • Drove a 400% increase in Annual Recurring Revenue through upselling.• Regularly checked on account health to improve customer satisfaction.• Grew our user base by bringing in C-suite executive sponsors.• Managed customer onboarding and identified key improvements in self-service operations that significantly improved efficiency.• Increased inventory management efficiency by 500%
  • Wework
    Community Lead
    Wework Jun 2020 - Apr 2022
    Los Angeles Metropolitan Area
    • Personalized member experiences, raising Territory NPS by over 173%.• Consistently achieved a 100% relationship score year-over-year.• Managed account services for SMB and enterprise-level clients, ensuring high levels of satisfaction and retention.• Oversaw monthly financial and operational reviews to identify opportunities for cost savings and operational improvements.
  • Wework
    Community Associate
    Wework Feb 2019 - Jun 2020
    Los Angeles, California
    • Developed an onboarding process that led to six associates getting leadership positions.• Optimized Zendesk, reducing response times from 40 minutes to 2 minutes.
  • Nature'S Juice
    Team Member
    Nature'S Juice Sep 2017 - Feb 2019
    • Engage warmly and organically with customers
• Assist/educate customers with menu/nutritional information
• Accurate point of sale and proper cash handling
• Correctly/quickly prepare and serve food items
• Maintain cleanliness of store
  • City Of Walnut
    Senior Recreational Leader
    City Of Walnut Mar 2016 - Feb 2019
    Walnut, California, United States
    • Led a team of five recreational leaders, creating successful after-school/camp programs and fostering a supportive, inclusive environment.• Developed programs that increased community engagement and participation.• Created cross-department best practices that enhanced overall service delivery and effectiveness.
  • City Of Walnut
    Recreational Leader Ii
    City Of Walnut May 2012 - Mar 2016
    Walnut, Ca

Jamie Yoder Education Details

Frequently Asked Questions about Jamie Yoder

What company does Jamie Yoder work for?

Jamie Yoder works for Point.me

What is Jamie Yoder's role at the current company?

Jamie Yoder's current role is Customer Support Specialist.

What schools did Jamie Yoder attend?

Jamie Yoder attended California State University, Fullerton.

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