Who is Jamie Yoder? Overview
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Jamie Yoder is listed as Customer Support Specialist at point.me, based in Nashville Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Jamie Yoder.
Jamie Yoder previously worked as Property Operations Supervisor at Placemakr and Road Rep at Compassion International. Jamie Yoder holds Bachelor Of Science - Bs, Human Services, General from California State University, Fullerton.
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Email format at point.me
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point.me
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Profile bio
About Jamie Yoder
Jamie Yoder is a Customer Support Specialist at point.me. They is proficient in Spanish. Colleagues describe them as "Jamie is the gold standard when it comes to employees and direct reports. She was constantly striving to find ways to grow and improve our building. She was responsible for handling member requests, managing our events calendar, and supporting our operations lead. She did all of this with grace, empathy, and positivity. I would recommend Jamie for anything she puts her mind to, she’s an incredibly hard worker and caring team mate." and "Jamie is an exceptional employee! I was fortunate enough to be her leader at WeWork at the Fine Arts Building. Jamie was the face and heart of our building, she knew over 600 members by name and was always friendly and genuine, often lending an ear and support when needed. She was instrumental in helping improve our Net Promoter Score and pushing our member response time to become the fastest in our region! Jamie did all of this with grace and humility, always asking what else could… Show more"
Current workplace
Jamie Yoder's current company
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9 roles
Jamie Yoder work experience
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Property Operations Supervisor
Current• Worked with project managers to create and implement a new customer onboarding guide, improving team efficiency and client satisfaction.• Managed team projects that boosted our Net Promoter Score (NPS) to 70, way above average.• Used data to find trends and improve our NPS by 43%.
Apr 2023 - Present
Road Rep
Current• Advocate for children in poverty through child sponsorship in large scale events• Work cross-functionally with tour/relationship managers, onsite contacts, and volunteers• Educate potential sponsors on Compassion’s mission and goals
Oct 2022 - Present
Customer Success Manager
• Drove a 400% increase in Annual Recurring Revenue through upselling.• Regularly checked on account health to improve customer satisfaction.• Grew our user base by bringing in C-suite executive sponsors.• Managed customer onboarding and identified key improvements in self-service operations that significantly improved efficiency.• Increased inventory management efficiency by 500%
May 2022 - Apr 2023
Community Lead
• Personalized member experiences, raising Territory NPS by over 173%.• Consistently achieved a 100% relationship score year-over-year.• Managed account services for SMB and enterprise-level clients, ensuring high levels of satisfaction and retention.• Oversaw monthly financial and operational reviews to identify opportunities for cost savings and operational improvements.
Jun 2020 - Apr 2022
Community Associate
• Developed an onboarding process that led to six associates getting leadership positions.• Optimized Zendesk, reducing response times from 40 minutes to 2 minutes.
Feb 2019 - Jun 2020
Team Member
Nature'S Juice
• Engage warmly and organically with customers • Assist/educate customers with menu/nutritional information • Accurate point of sale and proper cash handling • Correctly/quickly prepare and serve food items • Maintain cleanliness of store
Sep 2017 - Feb 2019
Senior Recreational Leader
• Led a team of five recreational leaders, creating successful after-school/camp programs and fostering a supportive, inclusive environment.• Developed programs that increased community engagement and participation.• Created cross-department best practices that enhanced overall service delivery and effectiveness.
Mar 2016 - Feb 2019
Recreational Leader Ii
May 2012 - Mar 2016
1 education record
Jamie Yoder education
FAQ
Frequently asked questions about Jamie Yoder
Quick answers generated from the profile data available on this page.
What company does Jamie Yoder work for?
Jamie Yoder works for point.me.
What is Jamie Yoder's role at point.me?
Jamie Yoder is listed as Customer Support Specialist at point.me.
Where is Jamie Yoder based?
Jamie Yoder is based in Nashville Metropolitan Area, United States while working with point.me.
What companies has Jamie Yoder worked for?
Jamie Yoder has worked for Point.Me, Placemakr, Compassion International, Plato, and Wework.
How can I contact Jamie Yoder?
You can use AeroLeads to view verified contact signals for Jamie Yoder at point.me, including work email, phone, and LinkedIn data when available.
What schools did Jamie Yoder attend?
Jamie Yoder holds Bachelor Of Science - Bs, Human Services, General from California State University, Fullerton.
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