Jamie Pickering, Dtm, Lssgb Email & Phone Number

Texas, United States

As a Region Advisor for Toastmasters International, I serve as a strategic mentor and guide to support assigned Districts in their mission to build new clubs and foster leadership development. Toastmasters is a global nonprofit organization that empowers individuals to become more confident and effective communicators.In my role, I bridge the gap between.

Dallas/Fort Worth Area

• I led a team that supports both various back end systems and physical systems for a Financial company, also known as Tier 2 Technical Support.
• Dramatically improved IT support efficiency in Salesforce by over 70% through process optimization and team empowerment, resulting in increased customer satisfaction and reduced operational costs.
• Cultivated a culture of transparency and accountability by implementing performance metrics and regular feedback using Salesforce and Power BI, leading to a 0% turnover rate and increased employee engagement.
• Built a high-performing support team of ten (10) Support Analysts by fostering collaboration, knowledge sharing, and continuous improvement, resulting in 78% turnaround time of 2 days, 99% within 10 days.
• Created and implemented comprehensive Incident Management plans using Lean Thinking to ensure business continuity, enterprise-wide communication, and minimized disruptions.
• Fostered cross-department communication for process alignment and relationship building that resulted in increased collaboration across functional teams.

Fort Worth, TX

Plan, design, develop, maintain, and support various back end systems for a Financial company. Developing in Laserfiche Rio and K2 Blackpearl, in coordination with SharePoint, MS Dynamics CRM, Knowledge Lake, and various proprietary systems we are currently focused on EDM/ECM, and BPM of all front and back end systems.

District 25: North Texas

District 25; North Central Texas

• Led and inspired 3,000+ members, including 43 support staff, 7 mid-level managers, and 34 first-tier managers, to achieve personal and professional growth.
• Developed and implemented a budget of $125,000 to serve and support the 3,000+ members.
• Successfully collaborated across a diverse group of 3,000+ members, adapting leadership and communication styles to accommodate varying age groups, cultural backgrounds, and learning preferences.
• Successfully planned and executed multiple large-scale events, including conferences and banquets, for over 300 attendees each.
• Managed multiple high-profile projects in parallel while delivering objectives on time and on budget.
• Identified and developed high-potential leaders to ensure organizational sustainability.

Dallas/Fort Worth Area

Me and my team are responsible for all aspects, with a focus on quality, of training for District Officers and Club Officers, organizing and executing the Fall Summit and Annual Conference, and Area, Division, and District Contests.

District 25

Me and my team are responsible for all aspects of club growth, club building, and member/club retention efforts within the District 25.

Dallas/Fort Worth Area

Train all Judges and Chief Judges, maintain records of training, and schedule all Chief Judges and Judges for all District 25 Contests.

Fort Worth, TX

• I lead and support the Division through supervising, supporting, and motivating the (5) Area Governors.
• I ensure that each club achieves its mission and fulfills it responsibilities to its members.
• I coordinate division activities, set division goals, and assist in the training of Area and Club leaders..

District 25, Division C

• Manage officers of five clubs for performance and goal achivement (35 individuals)
• Observe and report the health of clubs to the district and international levels
• Motivate and enable members and clubs to achieve personal, club, and district goalsToastmasters International is a volunteer based organization.

Dallas-Fort Worth Metroplex

• I was responsible for providing administration, development, operation and support of various 3rd party software applications (i.e. CRM, SharePoint, etc.). I independently prepared migration and/or implementation.
• Business Analysis – offer solutions and gather requirements from Stakeholders
• Project Management – direct projects from concept to deployment
• End User Training – conduct effective training, in person and online
• Support – resolve issues and educate end users, in person and remotely
• SSRS Reports (MS CRM) – design and develop graph, matrix, and formatted reports

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Fine Arts (Bfa), Technical Theatre