As a Region Advisor for Toastmasters International, I serve as a strategic mentor and guide to support assigned Districts in their mission to build new clubs and foster leadership development. Toastmasters is a global nonprofit organization that empowers individuals to become more confident and effective communicators.In my role, I bridge the gap between Districts and World Headquarters, providing guidance, training, and resources to help Districts achieve their goals. I've successfully:- Mentored and coached a team of 36 Leaders to achieve significant growth in their organizational footprint.- Facilitated training programs in leadership, teamwork, conflict resolution, and strategic planning for over 500 members, resulting in improved communication and teamwork skills.- Developed and implemented innovative training curriculum to enhance member skills and engagement.Through my dedication to fostering a supportive and inclusive environment, I've empowered countless individuals to reach their full potential and make a positive impact on their communities.

I led a team that supports both various back end systems and physical systems for a Financial company, also known as Tier 2 Technical Support.• Dramatically improved IT support efficiency in Salesforce by over 70% through process optimization and team empowerment, resulting in increased customer satisfaction and reduced operational costs. • Cultivated a culture of transparency and accountability by implementing performance metrics and regular feedback using Salesforce and Power BI, leading to a 0% turnover rate and increased employee engagement. • Built a high-performing support team of ten (10) Support Analysts by fostering collaboration, knowledge sharing, and continuous improvement, resulting in 78% turnaround time of 2 days, 99% within 10 days. • Created and implemented comprehensive Incident Management plans using Lean Thinking to ensure business continuity, enterprise-wide communication, and minimized disruptions.• Fostered cross-department communication for process alignment and relationship building that resulted in increased collaboration across functional teams. • Led process improvement initiatives by identifying gaps, facilitating brainstorming sessions, and driving implementation of new solutions both in person and virtually on Teams.

Plan, design, develop, maintain, and support various back end systems for a Financial company. Developing in Laserfiche Rio and K2 Blackpearl, in coordination with SharePoint, MS Dynamics CRM, Knowledge Lake, and various proprietary systems we are currently focused on EDM/ECM, and BPM of all front and back end systems.

• Led and inspired 3,000+ members, including 43 support staff, 7 mid-level managers, and 34 first-tier managers, to achieve personal and professional growth.• Developed and implemented a budget of $125,000 to serve and support the 3,000+ members. • Successfully collaborated across a diverse group of 3,000+ members, adapting leadership and communication styles to accommodate varying age groups, cultural backgrounds, and learning preferences. • Successfully planned and executed multiple large-scale events, including conferences and banquets, for over 300 attendees each. • Managed multiple high-profile projects in parallel while delivering objectives on time and on budget.• Identified and developed high-potential leaders to ensure organizational sustainability. • Streamlined district operations by implementing constant process improvement on day-to-day activities to increase engagement of the members and reduce administrative tasks. • Demonstrated adaptability and resilience by leading the organization through a successful pivot during the COVID-19 pandemic. • Initiated and led a Strategic Planning Committee to develop a roadmap for future growth and success.

Me and my team are responsible for all aspects, with a focus on quality, of training for District Officers and Club Officers, organizing and executing the Fall Summit and Annual Conference, and Area, Division, and District Contests.

Me and my team are responsible for all aspects of club growth, club building, and member/club retention efforts within the District 25.

Train all Judges and Chief Judges, maintain records of training, and schedule all Chief Judges and Judges for all District 25 Contests.

•I lead and support the Division through supervising, supporting, and motivating the (5) Area Governors.•I ensure that each club achieves its mission and fulfills it responsibilities to its members.•I coordinate division activities, set division goals, and assist in the training of Area and Club leaders..

•Manage officers of five clubs for performance and goal achivement (35 individuals) •Observe and report the health of clubs to the district and international levels•Motivate and enable members and clubs to achieve personal, club, and district goalsToastmasters International is a volunteer based organization.

I was responsible for providing administration, development, operation and support of various 3rd party software applications (i.e. CRM, SharePoint, etc.). I independently prepared migration and/or implementation plans, as well as ensuring test plans are thorough for upgrades. I communicated proactively and effectively with team members, team leads, user personnel, and management on issues.My duties included:•Business Analysis – offer solutions and gather requirements from Stakeholders•Project Management – direct projects from concept to deployment•End User Training – conduct effective training, in person and online•Support – resolve issues and educate end users, in person and remotely•SSRS Reports (MS CRM) – design and develop graph, matrix, and formatted reports•Crystal Reports - design and develop graph and formatted reports•SQL Server – develop advanced queries for reporting and data updates•SharePoint 2007 & 2010 – administer and develop new and existing sites•Goldmine CRM – mastered Goldmine and CRM concepts, managed third party consultant, shaped decision to change from Goldmine, and transitioned company from Goldmine to MS CRM