Jamie Straight Email & Phone Number

Akron, Ohio

Supported Vice President of Brand Marketing with information gathering, promotional communications, decision support analysis, brainstorming and coordination of special projects. •Researched and prepared presentation materials for meetings with Senior management. •Led and managed the promotion book process for all offers, catalogs, special events, and sign changes by determining needed materials, and routing drafted documents to key stakeholders for approval. •Vetted new vendors and marketing vehicles for opportunities to optimize marketing strategy and impact, leading to cross-marketing partnerships with LEO Diamond and Godiva.•Spearheaded cross-functional initiative to digitize promotion book process thereby reducing average production from 28 business days to five business days, saving over $30K annually in printing expenses.•Developed tracking procedure for electronic gift card inventory; responsible for identifying trends, anomalies and replenishment needs thereby ensuring available gift card quantities met customer needs leading up to all major sale periods and holidays.

Cleveland/Akron, Ohio Area

Provided customer service through research, follow up, and coordination of efforts between stores, design & service centers, District Managers, special orders, loss prevention, and other departments.•Empowered to resolve customer service issues beyond established procedures to maintain and improve customer relationships.•Promoted from credit representative to merchandise specialist and selected for new escalation line as a resolution specialist.•Selected for Growth through Employee Mentoring Program and placed with Marketing Department for a nine-month mentorship.•Trained, assisted and monitored new credit and merchandise representatives to ensure quality.•Maintained current and accurate product knowledge often requiring independent study and research.

Cleveland/Akron, Ohio Area

Supervised and trained the undergraduate staff of the marketing Area; assessed existing area policy, job structure and procedure, identified areas of need and modified those areas.

Cleveland/Akron, Ohio Area

Co-organized campus committees to plan and execute All-Campus Programs; strategically aligned events to tie directly to student development. Communicated with university media and Collaborated with Institutional Marketing to promote awareness both within the University and surrounding community to encourage participation.