Non profit organisation set up to educate, empower and support men and women; before, during and after surgery. I founded this initiative after undergoing my own preventative double mastectomy in 2016 and discovering a lack of resources for patients not undergoing active cancer treatment.

Working with large and medium sized companies to identify the most appropriate platform to communicate effectively with customers via Social Media. Ensuring SLA's and KPI's are aligned and QA is measurable and consistent with offline correspondence. Training the customer service team on applying tone of voice during customer engagement. Coaching the team to think and act proactively in accordance with the marketing strategy.This includes on-site workshops and off-site… Show more Working with large and medium sized companies to identify the most appropriate platform to communicate effectively with customers via Social Media. Ensuring SLA's and KPI's are aligned and QA is measurable and consistent with offline correspondence. Training the customer service team on applying tone of voice during customer engagement. Coaching the team to think and act proactively in accordance with the marketing strategy.This includes on-site workshops and off-site monitoring, before, during and after implementation of the platform. Show less

Took the opportunity to travel solo across SE Asia after being made redundant during the sale and divestment of Georgia Pacific Ltd.

Negotiated and managed key contracts with suppliers, including benchmarking existing suppliers and tendering for new. Identified areas for process improvements across the business in relation to the procurement process and implemented changes accordingly. Key achievements:Whilst managing the purchasing and purchase to pay process of recycled fibre, I identified and implemented areas for improvement throughout the existing process and increased efficiencies within the order… Show more Negotiated and managed key contracts with suppliers, including benchmarking existing suppliers and tendering for new. Identified areas for process improvements across the business in relation to the procurement process and implemented changes accordingly. Key achievements:Whilst managing the purchasing and purchase to pay process of recycled fibre, I identified and implemented areas for improvement throughout the existing process and increased efficiencies within the order creation, query resolution and invoice payment time by 30% on an annual spend of £17,000,000Created and implemented new contractor/consultant process to fully comply with H&S legislation and reduce turnaround time. This included the design and build of a cloud based internal database to record, manage and report on every aspect of contractor assessment. Introduced new SLA's in agreement with H&S team and reduced average turnaround from 7 days to within 3.Negotiated 24% reduction on existing courier rates (60% overall reduction on standard rates) for all UK sites from annual spend of £240k+Led the label tender across all manufacturing sites, reducing annual spend by 30% Migrated billing and account management of telecommunications online to reduce invoice processing time and enable full monitoring of all lines in accordance with company policy.Helped design and implement new Vendor Creation Management system for all vendors across Europe, integrating into SAP.Identified potential reductions for contractor and consultant spend of £500,000 - £1,000,000. Company sale prevented implementing necessary changes to achieve any cost reduction. Show less

Identified need for additional business processes and improvements. Provided additional support as and when required to the ACS call centre.

Responsible for co-ordinating and managing the Consumer Liaison team dealing with all incoming consumer queries and complaints for Perfumes Christian Dior, Guerlain, Givenchy and Aqua di Parma.Key Achievements:Created and implemented a customer database to log all incoming queries and compile reports in line with KPI’s. This enabled early identification of particular issues i.e. batch specific faults, unusual/significant intolerance reports as required under EU law. Also reduced… Show more Responsible for co-ordinating and managing the Consumer Liaison team dealing with all incoming consumer queries and complaints for Perfumes Christian Dior, Guerlain, Givenchy and Aqua di Parma.Key Achievements:Created and implemented a customer database to log all incoming queries and compile reports in line with KPI’s. This enabled early identification of particular issues i.e. batch specific faults, unusual/significant intolerance reports as required under EU law. Also reduced fraudulent complaints as was now able to identify 'regular' customer in real time.Reduced average turnaround from 7 working days to 3 working days for product replacements, through the improvement of existing processes with the factory at St Jean de Braye. Created SLA's for both internal and external use.Created and maintained a procedure and process manual for each function within the department.Introduced product training alongside customer service training for all members of the department. Show less

Processed and managed all customer orders for the Irish marketGenerated all related paperwork and necessary information required for customer work ordersCo-ordinated special and last minute shipping requests with distribution centre in France outside of the usual processActed as a liaison between distribution centre in France and the customer Assured proper invoicing of accounts by verifying computer generated invoicesReported customer feedback to… Show more Processed and managed all customer orders for the Irish marketGenerated all related paperwork and necessary information required for customer work ordersCo-ordinated special and last minute shipping requests with distribution centre in France outside of the usual processActed as a liaison between distribution centre in France and the customer Assured proper invoicing of accounts by verifying computer generated invoicesReported customer feedback to management, including any signs of customer dissatisfactionDealt with and resolved consumer queries for the UK and Irish market for Parfums Christian Dior, reporting to the Consumer Liaison Manager Show less

Managed running of office alongside MD and liaised between sales team, 4 major network providers, costumers and office. Created procedures and processes for the sales and administration team. Managed and maintained customer accounts. Reconciled commission statements, arranged deliveries, filing and invoicing when required. Arranged and carried out audits and stock taking.