Jamie W. Email & Phone Number

Non profit organisation set up to educate, empower and support men and women; before, during and after surgery. I founded this initiative after undergoing my own preventative double mastectomy in 2016 and discovering a lack of resources for patients not undergoing active cancer treatment.

Greater Manchester, England, United Kingdom

Nationwide

Working with large and medium sized companies to identify the most appropriate platform to communicate effectively with customers via Social Media. Ensuring SLA's and KPI's are aligned and QA is measurable and consistent with offline correspondence. Training the customer service team on applying tone of voice during customer engagement. Coaching the team.

Took the opportunity to travel solo across SE Asia after being made redundant during the sale and divestment of Georgia Pacific Ltd.

Bolton, United Kingdom

Negotiated and managed key contracts with suppliers, including benchmarking existing suppliers and tendering for new. Identified areas for process improvements across the business in relation to the procurement process and implemented changes accordingly. Key achievements:Whilst managing the purchasing and purchase to pay process of recycled fibre, I.

Manchester, United Kingdom

Identified need for additional business processes and improvements. Provided additional support as and when required to the ACS call centre.

Hersham, Surrey

Responsible for co-ordinating and managing the Consumer Liaison team dealing with all incoming consumer queries and complaints for Perfumes Christian Dior, Guerlain, Givenchy and Aqua di Parma.Key Achievements:Created and implemented a customer database to log all incoming queries and compile reports in line with KPI’s. This enabled early identification of.

Hersham, Surrey

Processed and managed all customer orders for the Irish marketGenerated all related paperwork and necessary information required for customer work ordersCo-ordinated special and last minute shipping requests with distribution centre in France outside of the usual processActed as a liaison between distribution centre in France and the customer Assured.

West Byfleet, Surrey

Managed running of office alongside MD and liaised between sales team, 4 major network providers, costumers and office. Created procedures and processes for the sales and administration team. Managed and maintained customer accounts. Reconciled commission statements, arranged deliveries, filing and invoicing when required. Arranged and carried out audits.