Jamie L. Wood

Jamie L. Wood Email and Phone Number

Director of Enterprise Customer Experience at State of North Carolina @ North Carolina Department of Information Technology
Jamie L. Wood's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Jamie L. Wood's Contact Details

Jamie L. Wood work email

Jamie L. Wood personal email

n/a
About Jamie L. Wood

Product and service delivery innovator, delivering IT solutions that engage users and delight clients. A boundary-less contributor with a passion for enabling organizations to reach new heights through strategic and impactful use of technology.Specialties: Product Management, Product Marketing, Talent Management, Mobile & Social Integrations, Six Sigma, Process & Product Design, Enterprise Communications, Private and Public Sectors

Jamie L. Wood's Current Company Details
North Carolina Department of Information Technology

North Carolina Department Of Information Technology

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Director of Enterprise Customer Experience at State of North Carolina
Jamie L. Wood Work Experience Details
  • North Carolina Department Of Information Technology
    Director Of Enterprise Customer Experience
    North Carolina Department Of Information Technology Jan 2022 - Present
    Raleigh, Nc, Us
    To enable focus on a holistic customer perspective, the Director of Enterprise Customer Experience builds upon and expands the foundations and practices of customer service established within DIT to improve the end to end experience. Within this section are NCDIT's Customer Service functions, Business Relationship Management functions and Service Project delivery functions.
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  • State Of North Carolina
    Business Relationship Management Director
    State Of North Carolina Jan 2019 - Present
    Raleigh, Nc, Us
    Building and strengthening collaborative and trusting customer relationships for the Department of Information Technology.
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  • State Of North Carolina
    Business Analysis Practice & Service Manager
    State Of North Carolina Jun 2014 - Present
    Raleigh, Nc, Us
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  • State Of North Carolina
    Business And Technology Specialist
    State Of North Carolina Dec 2013 - Aug 2014
    Raleigh, Nc, Us
    Improving IT project execution through alignment of goals with agency and enterprise priorities. Maximizing investment value and improving business outcomes by providing line-of-sight between business objectives and technology solutions.- Developed a competency center within the state for business analysis and requirements analysis. - Lead project analysis efforts from initiation to design, consulting to develop project objectives, project strategy and business requirements. - Establish solution requirements and process optimization requirements to modernize and unite state IT outcomes. - Provide training and educational services to disseminate and institutionalize high performance practices throughout agency and state business units.
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  • Independent Consultant
    Product Management Consultant
    Independent Consultant Aug 2013 - Nov 2013
    Providing business case development, market analysis and solution development consulting services.
  • Peoplefluent
    Product Manager
    Peoplefluent Dec 2005 - Jul 2013
    Waltham, Ma, Us
    Manages product strategy for Peoplefluent's enterprise communication solutions and talent management solutions. Specializing in candidate and workforce engagement and communication applications. Additional areas of expertise include recruitment, contact management and campaigning solutions as well as social and mobile capabilities.
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  • Susquehanna Technologies
    Senior Project Manager
    Susquehanna Technologies Aug 2003 - Nov 2005
    Menlo Park, Ca, Us
    Managed delivery of custom member portal solutions for the association and non-profit industry based on Microsoft applications including SharePoint and CRM. Portal solutions manage all online delivery of commerce, non-dues revenue and certification programs espoused by an agency.
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  • Ge Global Exchange Services
    Usability Engineer
    Ge Global Exchange Services Jan 2000 - Jul 2003
    Boston, Ma, Us
    Managed usability requirements and testing activities for enterprise suite of supply chain applications. Led requirements gathering and prioritization activities.
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Jamie L. Wood Skills

Product Management Saas Product Marketing Talent Management Integration Management Recruiting Strategic Partnerships Requirements Analysis Enterprise Software Leadership Business Analysis Product Planning Vendor Management Social Networking Mobile Devices Usability Six Sigma Product Design Professional Services Cross Functional Team Leadership Agile Methodologies Sharepoint Software Implementation Sdlc Business Intelligence Agile Project Management Analytics Cloud Computing Salesforce.com Software As A Service Collaboration Solutions Workforce Management Software Project Management Requirements Gathering Pre Sales Business Process Design Talent Acquisition Scrum Analysis Testing Account Management Go To Market Strategy Product Managers User Stories Social Enterprise Enterprise Communications Strategic Use Of Technology

Jamie L. Wood Education Details

  • Clemson University
    Clemson University
    Industrial Engineering
  • Clemson University
    Clemson University
    Industrial Engineering

Frequently Asked Questions about Jamie L. Wood

What company does Jamie L. Wood work for?

Jamie L. Wood works for North Carolina Department Of Information Technology

What is Jamie L. Wood's role at the current company?

Jamie L. Wood's current role is Director of Enterprise Customer Experience at State of North Carolina.

What is Jamie L. Wood's email address?

Jamie L. Wood's email address is ja****@****ent.com

What is Jamie L. Wood's direct phone number?

Jamie L. Wood's direct phone number is +133683*****

What schools did Jamie L. Wood attend?

Jamie L. Wood attended Clemson University, Clemson University.

What skills is Jamie L. Wood known for?

Jamie L. Wood has skills like Product Management, Saas, Product Marketing, Talent Management, Integration, Management, Recruiting, Strategic Partnerships, Requirements Analysis, Enterprise Software, Leadership, Business Analysis.

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