Jamie Lyn Moratillo Email & Phone Number

• Founding member of the Consumer Care Team at Mark Anthony Brands; built team and department processes and workflows from the ground up
• Identifies and implements processes to improve consumer experiences through email and social media resulting in a decrease of average response time by 53% and increased CSAT scores by 5%
• Manages and seeks internal guidance for managing non-routine and non-automated responses
• Develops and distributes trend analysis data with the support of team to Brand Managers
• Identifies key loyalty and satisfaction drivers to translate consumer experience intent into specific success measures
• Assists in implementing Consumer Care policies, procedures, and processes on a global scale

Chicago, Illinois

• Identifies and rapidly escalates to Sr. Manager, Consumer Care, high priority / high risk consumer feedback and/or trends that have the potential to negatively impact Mark Anthony Brands reputation
• Rapidly resolves and/or facilitates the resolution of high-priority / high-risk consumer and social media escalations to protect brand and company reputation, leading to optimal consumer satisfaction
• Manages and assures complaints are investigated and closed in ETQ within KPI requirements

Chicago, Illinois

• Maintain and improve resolution process for all customer related questions and inquiries
• Maximize customer satisfaction and customer acquisition by addressing customer concerns in a timely and thorough manner
• Provide insight and recommendations based on trending issues and comments
• Drive customer engagement through daily interactions, preserving and building the brand’s personal connection with consumers
• Coordinate the infrastructure for opt-in direct email marketing and/or SMS campaigns with consumers
• Maintain strong relationships with Brand Marketing, Trade Marketing, Brewing, R&D and Sales teams an assist in ad hoc projects as needed

Chicago, IL

• Grows volume, market share and profitability in assigned regions across the entire MABI portfolio
• Responsible for 40 wholesalers in 39 states
• Supports the Regional business units based from the Chicago headquarters with objectives aligned to continuous improvement performance against the critical KPI’s (Key Performance Indicators)
• Key contributing member of the MABI Distributor Service Team & Field Sales Team(s)
• Provide analytical support for the field sales teams
• Coordinate and ensure sampling and event tracking, activation and execution within assigned markets

Greater Chicago Area

• Product and brand expert; “face of the brand”
• Prepare, coordinate, and provide weekly plans with ideas, contacts, locations, and target audiences to meet team goals
• Executing marketing, planning, and events
• Implemented brand loyalty and consistency through direct interactions with consumers
• Engaged consumers directly by providing information of product benefits to overcome brand objections
• Work with distributors, consumers, team members, and sales drives

Greater Chicago Area

• Team captain to lead twelve Wings Team members, ensuring everyone meets brand standard
• Supported Field Marketing Specialist to drive marketing strategies at field level to build brand image through management of marketing sampling team
• Assisted in planning for Red Bull supported events and activities
• Obtained role as main point contact of all other team members
• Created variety of internal files- inventory sheets, product ordering sheets, team meeting PowerPoint and handouts

Schaumburg, IL

• Hands-on experience in completing cash register transactions
• Maintained a welcoming atmosphere for all customers entering the store- greeted customers, assisted in all customer questions and needs
• Organized and replenished all products needed out on floor as well as inventory in the back

Schaumburg, IL

• Drove sales through direct interactions with customers
• Organized inventory and shipping procedures to meet company standards
• Created a clean storefront- ensured all products was properly folded and organized

Bachelor’S Degree, Marketing

Associate’S Degree