Directed day-to-day operations of the online business, overseeing tasks ranging from project management to client relations.Implemented robust systems and procedures to improve efficiency, resulting in a significant reduction in turnaround times and increased client satisfaction.Collaborated cross-functionally with marketing, sales, and technical teams to develop and execute cohesive strategies aligned with business objectives.Utilized data analysis and performance… Show more Directed day-to-day operations of the online business, overseeing tasks ranging from project management to client relations.Implemented robust systems and procedures to improve efficiency, resulting in a significant reduction in turnaround times and increased client satisfaction.Collaborated cross-functionally with marketing, sales, and technical teams to develop and execute cohesive strategies aligned with business objectives.Utilized data analysis and performance metrics to identify areas for improvement and implement targeted solutions, leading to a notable increase in revenue and profitability.Cultivated strong relationships with clients and stakeholders, serving as a trusted advisor and consistently delivering exceptional service. Show less

Served as sole support member for the legal department of a nursing home management company which included General Counsel and Risk Management Counsel. Assisted in corporate business transactions including the formation of new LLCs, annual report filing, DBA renewals, and loan refinancing. Established and oversaw efficient method of compiling wound care and incident reports sent from the facilities to the corporate compliance team; turned data into a manageable spreadsheet for… Show more Served as sole support member for the legal department of a nursing home management company which included General Counsel and Risk Management Counsel. Assisted in corporate business transactions including the formation of new LLCs, annual report filing, DBA renewals, and loan refinancing. Established and oversaw efficient method of compiling wound care and incident reports sent from the facilities to the corporate compliance team; turned data into a manageable spreadsheet for review by company executives each week and for internal and risk management purposesManaged online learning for over 2,500 employees through the Relias Learning Management System. Acted as a member of the Corporate Compliance team and kept organized records of reports to the Illinois Department of Public Health (IDPH), Indiana State Department of Health (ISDH), medical records requests, abuse investigations, insurance certificates, open litigation, and state health surveys. Served as a member of the corporate Risk Management committee. Facilitated the assignment of guardianship for nursing home residents; worked with outside counsel and nursing facilities to ensure each case was filed timely. Corresponded with investors, outside counsel, state departments, and local clerks and kept meticulous records of each correspondence. Delegated copy, filing, data entry, document editing, and other tasks to the general office assistant and ensured timely completion. Oversaw the management of corporate policies, procedures, forms, admissions packets, new hire paperwork, etc. on an online file share program; handled website troubleshooting. Show less

Updated alumni records in preparation for fundraising call-time. Assisted with planning and organization of fundraising events on and off campus. Compiled documents and letters to be mailed to Development Office constituents.

Facilitated community relationships among up to thirty-two residential students in a residence hall. Acted as a resource for students regarding information on available campus services. Participated as an actively engaged team-member on a small staff of nine community advisors and on a large staff of over thirty co-workers.

Drafted documents and provided assistance in mediation and trial preparation for twenty-two attorneys. Opened files for new clients and closed files for completed cases. Corresponded with clients, outside attorneys, town clerks and various courthouses regarding time-sensitive tasks.

Updated voter files in preparation for candidate call-time. Planned and organized events for the campaign. Attended an eighteen hour training session to further understand political activism.

Conducted legal research projects on various topics including social security benefits and parental liability concerns.Attended Federal District Court to observe court proceedings in a criminal drug offense.Organized interrogatories and depositions for supervising attorney during pre-trial preparation.

Drafted pre- and post-closing documents for real estate transactions. Maintained correspondence with town clerks, bank lenders, clients, and other firms.Assisted in issuing bills to clients.Various office projects.