Jamie Malsam Email & Phone Number

Seattle, Washington, United States

Manage projects to ensure risk mitigation and issue resolution is in place for every project and managed in a timely manner, status reports and meetings occur with every client, and processes are adapted for specific client needsEnsure accurate bookings are maintained for financial reportingDevise and roll out a culture of learning with the newly established global PMO. Put together roadmap for topics, cadence of meetings, and training plan for each session Spearhead process for PM bios to raise awareness across team of skill sets, desired career path, and reduce time to staffing for projects in pipelineIn partnership with regions MD establish AOP tracking to ensure action on pipeline, establishing working sessions where needed to establish next steps and tracking of action itemsCreated project database for last five years of engagements in the West, to streamline historical knowledge when responding to pursuits, and writing case studiesCulture Club plan and rollout for West region, creating and running events

Seattle

Within first 2 months of employment, created and presented p202 talk on Risk Management 101 Manage multi disciplinary projects of varying size. Ensure the quality of execution across delivery through the implementation and documentation of processes, frameworks, tools and templates needed at the local level and more broadly in collaboration with the Delivery organizationManage and lead core delivery cycle meetings including Executive Reviews, Resourcing, project deep dives and retrospectives, quality reviews, and project share outs; ensure lessons learned and improvements are implementedIn partnership with other practice leaders, ensure trusted partnerships are built and maintained with clients and drive the team towards outcome-based solution in alignment with the client’s business objectivesResponsible for fostering PMs and their growth, providing training and mentorship opportunities. Devise and roll out project kick off process best practices, as well as debrief process

Bellevue, Washington, United States

I was the inaugural Project Manager invited to participate in the monthly and quarterly business reviews, where I undertook the task of redefining and presenting a revamped structure for the reports. Partnered with functional technical leaders for ongoing management, improvement and effectiveness of the business and teamIdentified growth opportunities across PMO: Driving trainings on growth mindset, soft skills, executive presence, and use of KPIs for projectsDeveloped a comprehensive onboarding process for new Project Managers, ensuring clarity on processes, tools, and expectations from the outsetAdditional responsibility for Software Division PMs, fostering their growth, providing training and mentorship opportunities Devised RACI for new Sales Process driving adoption and alignment across all team members in all divisions. Participated in first sort, ensuring assignment of PMsLead weekly project review meetings, guiding PMs on issues, risks, quality of service delivery, and evaluation of financial performance, driving improvement in PM Rigor.

Bellevue, Washington, United States

January 2018: 4th Quarter MVP + Freshest Website Team award winnerExpand above purview to include:Conducted a PMO wide SWOT analysis, implementing procedural adjustments following this analysis to optimize collaboration efforts. Processes initiated were kickoff + project closure processes, best practices for design reviews as well as handoff of files to development, weekly project health reports, and best practices for risk assessment and mitigation. Created project debrief process, including capture of themes, actions, reporting and roll out across divisionsLaunched a PMO book club initiative which successfully expanded company-wide within the first two quarters.Responsible for fostering PMs and their growth within the Strategy & Design division, providing training and mentorship opportunities. Rewrote PM career track, driving process for buy in from team for adoptionFirst to adopt Small Improvements, a system utilized by company to publicly recognize co-workers with ad hoc peer feedback and praiseTrain corporate support roles in PM best practices, improving their workflows in their ops role and when self managing on projectsEngaged in the sales process, advising from initial pitch to the final creation of Statements of Work (SOWs), and played a pivotal role in refining estimation calculators and promoting their adoptions

Bellevue, Wa

Managed 8 - 15, web based projects with defined scopes of work with varying degrees of complexity, size and duration. Projects spanned design, development, testing and project launch with 1-5 team membersCreate and maintain project documentation: Project health status, meeting notes, schedules, monitor progress to budget burnLead design reviews internally as well as with the client, prioritize needed work, and ensure deliveryRallied PM to create team goals, tied to Corporate Goals and Vision established for the year

So Lk Union

- Manage web based projects collaborating with clients to create user experience and information architecture- Lead multi-disciplinary teams to design, develop, test and launch projects- Create and maintain documentation: Project Overviews, Meeting Notes, Post Mort, Actuals, Localization reconciliations- Adept at developing and implementing workflow processes- Coordinate all incoming, as well as outgoing assets. Develop and implement workflow changes and file management systems- Coordinate and manage in house employees for the completion of work- Lead design reviews internally as well as with the client, prioritize needed work, and ensure execution of source delivery/deploymentDaily Responsibilities:- Check in with employees to monitor progress on work- Troubleshoot and help solve issues that arise- Ensure project deadlines are met by setting expectations, reaffirming them daily, tracking with Agile/Scrum methodologies and bug tracking tools- Updates to clients on project status and delivery deadlines for assets we need from them- Evaluation of requests and whether or not they fit within the scope of the project

So Lk Union

- Set standards for different teams within the studio to follow, and track compliance; monitor utilization rates and devise plan for efficiency- Implement processes such as time tracking- Work with bookkeeping on a reporting and forecasting system- Provide HR support and guidance to employees and manager regarding personnel policies, procedures and employment law, offer coaching and counsel as necessary- Recruitment, including drafting job descriptions, screening candidates, scheduling and running interviews, background checks, reference checks, offer letters, rejection notices, onboard new hires- Conduct 90 day and annual employee reviews, follow up with quarterly meetings to discuss progress towards the goals that were set- Manager of PM team implementing all process that they currently follow; kick off meetings, running actuals, bug tracking tools, central scheduling tool, post mortems, follow through on action items that result from post mortems- Conduct 1:1s with the PM team, work through issues with their performance and train them in how to communicate with clients and employeesDaily Responsibilities:- Devise processes to improve workflow and efficiency- Counsel employees and help with resolution of issues- Based on reported issues from employees implement procedure and structure changes within the studio- Employee morale maintenance beyond the above mentioned counseling- Track analytics for the office- Track compliance of processes within the studio