Jamie Beaton work email
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Jamie Beaton personal email
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With a focus on software support and keen attention to detail, our team at UZURV has elevated customer satisfaction by swiftly addressing database issues and enhancing product understanding through comprehensive documentation. Our approach has not only empowered customers but also fostered a culture of self-sufficiency among colleagues, paving the way for smoother operations and stronger cross-departmental relationships.Leveraging CRM software expertise and a collaborative spirit, we've improved communication channels for product releases and bug updates, effectively aligning internal and external expectations. This synergy, coupled with a proactive involvement in product development cycles, underscores a commitment to continuous improvement and the delivery of exceptional service in the tech support landscape.
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Video Team CaptainDestination ChurchRichmond, Va, Us
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Operations EngineerUzurv – The Adaptive Tnc Apr 2023 - PresentRichmond, Virginia, UsReduce SLA time from 72 hours to 24 hours by addressing submitted tickets in a prompt and courteous mannerEncourage user education and independence by providing product and bug/issue documentation and trainingProvide tier 2 – 3 production support; rotating 24/7 on-call supportEscalate technical issues and coordinates with other teams to resolve problems and provide solutionsResponsible for daily platform health by reviewing alerts & actively monitoringDetermined severity of problems; troubleshoots, resolves or refers to appropriate development teams as appropriate to determine root cause analysis and correctionReproduced issues in the lab environment. Clearly documented cases with troubleshooting steps, recommendations, and resolutions -
Video Team CaptainDestination Church Jan 2015 - PresentLead a team in setting up and calibrating video and computer equipment at Destination Church.Trained team members on equipment usage and ProPresenter software for seamless church services.Assisted the producer with team member scheduling and training to ensure smooth operations.Responsible for ensuring the video team followed the video queues as specified by the producer that day
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Technical Support Engineer IiDocusign Mar 2022 - Feb 2023San Francisco, Ca, UsImproved team metrics by reducing customer contact due to effective issue resolution and receiving 100% satisfaction customer survey rate six months in a rowFostered stronger relationships with the development team by attending bug meetings and providing input on customer product concernsDiagnosed and resolved operating system, hardware and software program problems to root causesMentored new engineers by answering technical questions, escalating cases, and teaching detailed process developmentWrote technical documents related to current products that were published on company’s Support siteResolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case -
Technical Support EngineerSnagajob Apr 2019 - Mar 2022Glen Allen, Va, UsAnalyzed issue trends to identify and quantify problems for bug resolution at Snagajob.Advocated for product improvements based on customer feedback to enhance user experience.Acted as a subject matter expert on all product lines for cross-functional teams within the company.Resolved escalated customer issues from the front line support teamsInterpreted Python code to diagnose vendor integration issues -
Advanced Support AgentSnagajob Mar 2016 - Mar 2019Glen Allen, Va, UsResolved technical issues with the People Matter POS integration system using SQL and Backdoor POS tool.Provided advanced troubleshooting for escalated support requests from sales, account managers, and customer support teams.Analyzed issue trends, identified problems, and advocated for product improvements based on customer feedback.
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Customer Support SpecialistSnagajob Oct 2014 - Mar 2016Glen Allen, Va, UsResolved customer complaints while providing superior customer serviceMaintained effective working relationships with co-workersCommunicated information to internal/external customers using clear and concise languageEscalated issues when appropriate based on established standards.Prepare comprehensive trouble tickets that detail problems and support accurate tracking of trends
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Field Services TechnicianCapital One, Pc On The Run Jun 2014 - Jul 2014Mclean, Va, UsProvided top-notch customer service by resolving computer software and hardware issues for users at Capital One, PC on the Run in Glen Allen, VA.Conducted bi-weekly inventory scans to track assets and ensure accurate records.Improved work order SLA by completing tasks in a timely manner and installed/ repaired hardware, software, and peripheral equipment following design specifications.Developed several processes to streamline IT support delivery and resolution -
Lead Deployment TechnicianInsource, Inc. May 2013 - Jun 2014Norristown, Pa, UsUtilized SCCM tool for asset management and troubleshooting, ensuring seamless operations.Provided excellent customer service during the imaging process, enhancing user experience.Achieved the highest level of productivity, handled over 200 Windows upgrades per month. Earned solid reputation for having no data loss and providing exceptional customer serviceDeveloped training materials and procedures to empower users in hardware and software usage.
Jamie Beaton Skills
Jamie Beaton Education Details
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Christopher Newport UniversityModern Languages -
Matoaca High SchoolHigh School Diploma
Frequently Asked Questions about Jamie Beaton
What company does Jamie Beaton work for?
Jamie Beaton works for Destination Church
What is Jamie Beaton's role at the current company?
Jamie Beaton's current role is Video Team Captain.
What is Jamie Beaton's email address?
Jamie Beaton's email address is jb****@****ail.com
What schools did Jamie Beaton attend?
Jamie Beaton attended Christopher Newport University, Matoaca High School.
What are some of Jamie Beaton's interests?
Jamie Beaton has interest in Animal Welfare, Children.
What skills is Jamie Beaton known for?
Jamie Beaton has skills like Customer Service, Microsoft Office, Leadership, Troubleshooting, Microsoft Excel, Windows, Training, Customer Satisfaction, Management, Computer Hardware, Team Leadership, Powerpoint.
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