Jamie Miller Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

- Serve as PM of Cloud Customer Acquisition & Retention, working with engineering, design, and data scientists to leverage customer-focused data, learning, and insights to develop product improvement proposals- Execute product feature experiments: the latest experiment increased home page engagement 2.5x among all users and 3x for new users—directly impacting the company's Copilot MAU and delivering a 40K positive rise- Successfully deliver multiple cross-platform alignment projects including Left Navigation (shipped) and a new Environment Picker (shipped)—in addition to current work on the Consent Dialog (in a/b testing phase), and Bulk Cancel (in development)- Perform program management activities needed to define/launch new product capabilities, drawing upon extensive interactions with customers and partners to clarify UX needs and the future roadmap - Partner with software engineering teams to land key product capabilities and business goals, working across all related teams to track KPIs and mitigate/eliminate potential project roadblocks and risks- Lead research direction for Power Automate, overseeing a 2-member research team in analyzing UX issues for the product- Manage large-scale research projects such as Desktop benchmark study from end-to-end, uncovering insights that reinforced findings to heuristic evaluation sessions—and identified critical fundamental usability issues that are planned to be fixed on the product roadmap- Continually engage with customers, partners, and leadership to collect actionable feedback and drive updates to the product roadmap—in addition to gathering critical data and telemetry from other sources to optimize the product functionality on an ongoing basis

Redmond, Washington, Us

Redmond, Washington, Us

Redmond, Washington, Us

Managed FAST program including 4 contract researchers to scale research across Office TeamConducted longitudinal research as part of a team that contributed to the Future of Remote Work initiativeLed research on Outlook.com splash page that resulted in a double digit improvement in CTRLed research for Outlook for Mac team to prioritize issues and shift resources based on user sentiment

Redmond, Washington, Us

Led team through a complex, multi-geography usability study that identified specific areas for improvement in the calling, messaging, and onboarding experience; this set product direction across multiple product squadsInclusive approach to research at Skype invited collaboration from ICs to executives, which ensured teams were in lock-step with research recommendations and allowed feature crews to fix issues before report delivery

San Jose, Ca, Us

Lead researcher managing two direct reports, responsible for a portfolio of 30+ large enterprise clientsConducted a wide range of qualitative and quantitative remote research utilizing the UserZoom platform

Mumbai, Maharashtra, In

Oversaw all research time and effort estimations submitted to clients (RFPs) for the Santa Clara team; conducted a variety of research activities for Fortune 500 clients

Seattle, Wa, Us

Lead researcher for teens segment (12 to 18 years old) including designing and executing a large-scale data collection in two cities, and collecting qualitative feedback from 20+ users that helped validate product directionLead researcher on several products to gather speech feedback, including FireTVModerator and researcher for large-scale, in-field data collectionsDesigned and helped implement new team project intake process to track projects end to endMentored junior user researchers on usability methods and user-centered design principles

San Jose, Ca, Us

Conducted iterative research for all business/merchant side of PayPal - most notably onboarding and in-account experiences (PayPal.com)Lead researcher for new consumer checkout experience for web and mobile; project became the model for lean UX and mobile-first working methods at PayPalConducted research for new merchant financing product (now PayPal Working Capital) that helped define product directionOversaw and managed vendor research for new in-store POS checkout experience at The Home Depot, the first retailer to adopt the productMentored interns and junior user researchers on usability methods and user-centered design principles

Tokyo, Japan, Jp

Performed in-lab and remote usability testing of consumer and small business software, mobile apps, and SaaS solutions including: Anti-virus (consumer, Small and Medium Business (SMB); on-server and SaaS); parental controls; file sync; Android anti-virusEvaluated the total end-to-end customer experience: from website to purchase to renewal through internal and external testingTracked usability issues throughout the product lifecycle, as was well as across releases, to ensure the product quality continually improvedRecruited and scheduled participants for all User Experience Group activities; managed the internal consumer and small business recruiting databasesMentored interns, junior user researchers and designers on usability methods and user-centered design principlesManaged the internal SharePoint site for the User Experience Group

Tokyo, Japan, Jp

Planned, recruited, and moderated usability tests in the SMB segment remotely using WebEx and conference callComposed and implemented surveys for SMB products, MRD requirements, and marketing research purposesProvided heuristic evaluations of Trend Micro products and competitor products

Master Of Science - Ms, Human Factors And Ergonomics

Bachelor Of Science - Bs, Human Centered Design & Engineering (Hcde)