Providing mainly Second line support with some aspects of First/Third. I have taken on many roles in our It department including implementing and running our call logging system based on the spiceworks package, Configuring and deploying Laptops and workstations on varying scale and managing the server share permissions. On occasions I have come into contact with AD Group policy management as well as troubleshooting DNS/DHCP issues as they arise. I also assist the Network Manager in… Show more Providing mainly Second line support with some aspects of First/Third. I have taken on many roles in our It department including implementing and running our call logging system based on the spiceworks package, Configuring and deploying Laptops and workstations on varying scale and managing the server share permissions. On occasions I have come into contact with AD Group policy management as well as troubleshooting DNS/DHCP issues as they arise. I also assist the Network Manager in administrating the backup and printer solutions as well as the schools Virtual learning environment. I am also responsible for updating and building new scripts in both VBS and Powershell languages. Working in an education environment has meant taking on tasks that would not normally fall under the role of Second Line Support however I have taken them in my stride and am always up for a challenge. Show less

In this position I was responsible for the opening and closing of the store as well as building relations with customers and training any new staff on the equipment we used.