Experienced professional with over a decade in claims management. Currently, a Business Operations Associate at Turo, managing SaaS platform maintenance and process documentation for Origami. Previously a Subrogation Processor, where I improved recovery strategies and secured significant revenue through arbitration. Background includes roles at Allstate, Safeway Insurance, and American Family Insurance, focusing on claims investigation, negotiation, and operational efficiency. Known for strong problem-solving skills, analytical thinking, and effective stakeholder communication.