Assist in the setup and tear down of traffic control equipment including signage, cones, barrels, arrow panels and VMS boards. Ensure the safe and smooth flow of traffic through the work zone using stop / slow paddles, light sticks and radios.

Received, sorted and classified documentation for all services performed in the dealerships repair facility. Coordinated with upper management to advocate the successful implementation of a computerized record-keeping system. Trained office staff on the day to day operations of the scanning process.Prepared and scanned all repair orders and invoices for both Service and Parts departments.Employed creative methods to reunite misplaced pages with the file folder it belongs.Ensured that all laws regarding the retention of legal documents are followed in addition to safeguarding our customer's personal information by verifying that all sensitive material is placed in the proper Shred-It receptacle. Evaluated issues with the scanning platform (DSDA) and contacted ADP for assistance when necessary.Performed basic hardware & software maintenance on the scanner and associated PC.Provided a detailed explanation of the work performed and charges billed during each customer visit. Worked closely with our service writers to resolve any questions, concerns or disputes the customer may have had.Processed payments and refunds in several forms, including cash, check, charge by card, telephone, proximity, and internet as well as applied balances to previously established accounts. Provided training and supervision to the new employee's on my shift. Troubleshot issues with payment systems and contacting the equipment supplier when necessary.Volunteered at several company-sponsored events including BARCS adoption events, car-shows and community fairs.

Answer emergency and non-emergency calls, providing both life saving Police, Fire and Medical instructions as well as general information to the residents of Baltimore County. Correctly categorize, document and send important scene information to dispatch so the correct assistance is sent to my callers.

Work with foremen to plan and execute simple to complex traffic control setups, detours and escort operations including the use of signage, cones, barrels, arrow panels / VMS boards, lighted pickup trucks, stake body trucks and truck mounted attenuators. Supervise and provide breaks to traffic controllers to ensure the smooth flow of traffic through the work zone using  stop / slow paddles, light sticks and radios.