Joined one of the largest BBBS affiliates in the country during their evolutionary journey to increase alignment and ensure consistent strategic implementation of overarching operational directives. Plan, control, and oversee day-to-day execution of operational activities, working diligently to drive organizational development and effectiveness, instill a culture of excellence, and expand the ability to serve children through mentoring relationships that ignite the power and promise of youth. Lead, coach, and mentor senior-level leaders in the areas of operations, outreach, recruitment, camps, programs, and IT.➥ Play an integral role in the development and implementation of short- and long-range strategic plans, fostering an environment founded on empowerment, accountability, and the achievement of operational and financial goals. ➥ Championed the assessment, development, and deployment of a cultural transformation, facilitating “conversation circles”—with every member of the 60-person staff—to identify themes reflective of the agency’s core values and vision.➥ Designed and executed the agency’s Continuity of Operations Plan—including the Pandemic Preparedness Plan and Reopen Playbook—leading the COVID-19 response; securing PPE; creating enterprise signage; crafting internal and external communications; and consulting with key organizational, legal, and health leaders to optimize risk mitigation.➥ Lead performance management processes, measuring program service delivery to capitalize on opportunities to expand services, increase efficiencies, foster creative thinking, and fuel operational excellence at every turn.➥ Liaise with key stakeholders from corporate, Camp Oty’Okwa, county offices, and subsidiary agencies to foster alignment and shared visions, engaging cross-functional teams in driving continuous performance improvement.➥ Support talent acquisition and development initiatives, teaming with the VP of HR to shape next-generation talent.

Led the CPD program-the center's core vocational rehabilitation program with a $1.1M budget-in addition to the Support Service Provider Program; community ASL classes; and the "Skills for Work, Skills for Life" soft skills curriculum. Formerly managed the federally funded I Can Connect Program prior to making the strategic decision to migrate program to a new agency. Assessed all existing program offerings; identified opportunities for improvement; and worked with key stakeholders to refresh curriculum, improve materials, and increase awareness of CPD through targeted branding and messaging.➥ Infused this mission critical program with increased focus on benchmarking, quantifiable measures, and outcomes, identifying and communicating key objectives, reporting on program progress, and expanding outreach.➥ Secured the first corporate partnership at the Advocate Level within 2 months of program launch. Presented an executive summary to the Board and collaborated with an external marketing resource to construct high-impact, on-point marketing collateral to engage potential corporate partners.➥ Led a reaccreditation survey within the first 4 months of hire, addressing program gaps and deficiencies to drive compliance with the CARF standards. Championed 3-year reaccreditation in 2017, receiving no program recommendations out of 1,100 standards.➥ Fueled Lean process initiatives, working with key internal stakeholders and divisions to examine existing processes, systems, and platforms; streamlined both the Speech and Audio billing and the donation receipt process.➥ Managed projects throughout the lifecycle - from idea to execution - ensuring vetted business cases, development of detailed plans, management of scope, achievement of milestones, and on-time, under-budget completion.

Directed operations of key programs—Real Evidence-Based Employment and Learning (REBEL) and Delaware-Morrow Employment Services Recovery to Work—leading a team of 10+ and a $1.3M budget to deliver services across a multi-county region. Defined strategic priorities and implemented tactics to expand service reach and community engagement, analyzing data to make informed, client-centered decisions. Produced insightful reports disseminating key performance metrics.➥ Surpassed contract deliverables by an average of 69% and increased productivity by 10%+ through the delivery of best practices-based programming, a focus on continuous improvement, and thoughtful resource allocation.➥ Engaged and solidified relationships with funding sources—including Opportunities for Ohioans with Disabilities, community organizations and agencies, and multiple county boards—cultivating strong and sustainable connections.

Facilitated vocational rehabilitation services for job seekers with mental health concerns, assessing needs, defining opportunities, providing skills training and job coaching, and fueling sustainable vocational placement. Maintained relationships with clients throughout their employment, offering ongoing assistance through career development coaching.➥ Represented COSEC on the QA Committee, leading the evidence-based model of Supported Employment and working diligently to improve the quality of services for participants; looked to as a leader in quality and compliance.➥ Commended for being “very mission driven and committed to participants and the organization,” serving as a program ambassador in the community, engaging in outreach events, and building program awareness.

Performed comprehensive needs assessments to define the needs of individuals and families, developing short- and long-range plans to fuel self-sufficiency through the achievement of sustainable housing, healthcare, financial assistance, education, training, and employment. Created and facilitated one-on-one and small-group training programs on job search and life skills.➥ Cultivated genuine relationships with clients, establishing rapport, building trust, and engaging each individual in productive coaching; overcame barriers to success through innovative problem solving and referral outreach.

Recruited, trained, and supported the placement of at-risk children in resource and foster homes, providing immediate response to crises, mitigating placement disruptions, and working tirelessly to overcome challenges.

Engaged in case management activities for children in, or at risk for, State supervision or custody; assessed the needs of individuals and families, ensured compliance with requirements, and remained sensitive to cultural differences.