Jamie Oates Email & Phone Number

Christchurch, Canterbury, New Zealand

PHP Platform, and Portal development.

Santarem

Self employed IT consultant and web developer/manager

Portugal

Training, webinars, and media content creator.

Portugal

Content creator and trainer.

Portugal

Management and development of web services.

London

Web developer for Compaxit.com and Domainscape.co.uk

Portugal

Development & Management of Websites & Business PlatformsSee website for more information!

Portugal

Providing technical support for the MyWiFiNetworks platform and create content for training and support purposes.

Development of initial training program and guides for all of SHS Customer Care, Hotel Care, Technical experts and Team Leaders.Provide Training of Internal Support and Management, providing tests and analysisfor new employees on completion of a 6 week training plan.Refresh and Workshop creation for the Swisscom Support and Team Leader groups.Management of Technical Expert tasks, including day to day work flow, providing Weekly results, reports and analysis to management.Creation and improvement of Company process and procedures concerning the support centre, external parties and customer handling.Creation of Support, Help, Troubleshoot and Configuration Guides, flyers and postingsfor internal and external parties.Ensuring all content created internal and external is updated with new information and products when released.Creation of Help guides for external support companies, account managers and HotelGuests concerning new products, devices and provided services.Creation of web based CMS platform for training and management content, including Virtual operating systems, step by step guides, flash videos, an internal test platform, wiki and troubleshooting tools. Weekly Teleconferences and meetings with various departments, including EuropeanTravel for business meetings and conferences.Swisscom Group Liaison to Swisscom Portugal for all Support matters.Managing external providers such as Dell for improvements and global support requirements as well as contract re-negotiation and definitions concerning theSwisscom Hospitality support and customer requirements.Experience in IPTV systems, support and training.

Switzerland, Geneva

Escalation point for the external 1st line customer care/ internal Account managers/Special clients.Supporting customers with all technical aspects required to successfully connect to the Swisscom infrastructure.Updates, configurations & maintenance of locations supported.Working with ISP providers for maintenance, updates, troubleshooting and solvingissues with the network infrastructure onsite.Establishing Phone contact with our customers for any technical or commercial issues always providing a solution.Creation of web-based Help & Troubleshooting guides for external 1st line support companies.Account management support for location technical issues and worry's, including monitoring and in-depth investigation of the infrastructure and or devices.NOC 24/7 support roster, providing emergency On-call support 24/7 during scheduled dates for High priority locations/clients, Account managers and 1st Line

Pool, Uk

Providing technical and customer support in Mobile Data, Networking and Microsoft OS.Responsible for internal training for a specific contract.Increased calls to the call centre and improved productivity with Swisscom Eurospot by improving the support provided and creating a new training plan for new and old agents.Worked on various projects, which have helped the agent's performance in errorfinding and solution providing, in the form of a web-based error message finder and solution provider.Creation of Internal Training plans/platform and continues improvements.Responsible for the performance and improvement of customer relations and support specifically for defined contract "Swisscom Eurospot".Promotion to 2nd level agent within first 8 months.Working with Service delivery and Account managers towards improving the support and customer service provided.Helping other departments when required, i.e. travel to London for onsite testing of mobile data devices and service providers for company's such as Orange, Nokia and Blackberry.Creation of knowledge base articles for internal and external use. Later creation and addition of content to new Web based knowledge base, created in HTML & JavaScript providing various tools for solution finding and solving.; Custom built Computers, upgrades, repair & Training.

Bournemouth, United Kingdom

Self employed providing services for PC repair and construction, optional training and support provided.Web design and construction for personal small business websites.During which I attended Bournemouth College for various IT related courses such as the A+, Clait, Public speaking and web design.

Booking in & out of onsite deliveries. Patrolling location for breach of property and vandals. (Oliver twist buildings)This went on to become a private contract between myself the client, as the Real security was not providing what they had promised, I presented an offer of providing this for the remaining of the required duration (6 months).

13 Gcse'S

Education record