Jamie Grace Offermans Email & Phone Number

Maastricht, Li, Nl

Netherlands

Ghent, Flemish Region, Belgium

Bizzcontrol is a SaaS solution for accountants that helps them to optimize consultancy meetings with company owners and proactively provide advice.The tool provides the possibility to easily create custom reports per client. With the easy-to-understand visuals, the reports will give your clients an insight in their business and make well-informed decisions.-----Main tasks:- Onboarding new clients (high-touch & strategic accounts)- Training employees of… Show more Bizzcontrol is a SaaS solution for accountants that helps them to optimize consultancy meetings with company owners and proactively provide advice.The tool provides the possibility to easily create custom reports per client. With the easy-to-understand visuals, the reports will give your clients an insight in their business and make well-informed decisions.-----Main tasks:- Onboarding new clients (high-touch & strategic accounts)- Training employees of accountancy offices - Defining metrics dashboard - user data - Reshaping the Customer success strategy and onboarding process Show less

Brussels Metropolitan Area

About TwinnTax:TwinnTax is a cloud-based application that helps Accountants with the mundane tasks of manually downloading, uploading, classifying and processing documents from different government platforms. Our Tax Bot completely automates this process and gives you a live view of your customer's VAT-balance.Besides the automation function of the Tax Bot, we help accountants serve their business owners by simplifying the process of optimizing their payslip and taxes with our… Show more About TwinnTax:TwinnTax is a cloud-based application that helps Accountants with the mundane tasks of manually downloading, uploading, classifying and processing documents from different government platforms. Our Tax Bot completely automates this process and gives you a live view of your customer's VAT-balance.Besides the automation function of the Tax Bot, we help accountants serve their business owners by simplifying the process of optimizing their payslip and taxes with our Salary Module.-------As the first employee of the company, I worked closely with the founder. I was responsible for all tasks and customers in the Flemish Region of Belgium.My responsibilities included (amongst other things): - Giving demo's to prospects - Converting free users to paid users - Tracking usage- Giving support when needed- Onboarding new customers - Technical set-up - Documenting product requests & feedback - Upselling new features/ expanding current contracts - Train customers (and their teams) - Hire and lead designers - Translate website & platform from FR and ENG to NL - Conduct webinars, join events (both online and in person)Achievements:- Growth from 3 Flemish clients to 90 clients - Successful upsell of (a specific) new feature of 60% (great timing and product development) Show less

Brussels Area, Belgium

Supporting a start-up in HR services: Vetting - Certified CV / Learning & Development Services

Brussels Area, Belgium

Amsterdam Area, Netherlands

As the Customer Success Lead for Sea Ventures, I'm responsible for setting up the Customer success department from beginning to end.Main points of focus:• Choosing what CRM software to use, setting up and configuring the CRM system.• Defining processes such as, ticket management (support), Storing customer data, Follow-up on sales leads, How to handle social media requests, etc.• Defining the Incident management process (technical support) working closely with the… Show more As the Customer Success Lead for Sea Ventures, I'm responsible for setting up the Customer success department from beginning to end.Main points of focus:• Choosing what CRM software to use, setting up and configuring the CRM system.• Defining processes such as, ticket management (support), Storing customer data, Follow-up on sales leads, How to handle social media requests, etc.• Defining the Incident management process (technical support) working closely with the Development team and Quality Assurance.• Defining the overall workflow for the Customer Success team.• Determining the Customer success and service SLAs• Determining and measuring KPIs • Defining the overall Customer Success team set-up and strategy.• Recruiting customer success team members. • Determining the onboarding process for new customers.• Documenting all CS processes and creating a work guide for the CRM software, How the CRM system has been set up, KPIs and SLAs. Since the platform was still In development I joined in on testing the software, detecting bugs, help with the design of the contact page and form, and provide feedback on product design and development.With my experience at a SaaS Startup, I'm comfortable working in an Agile and high-paced environment where decisions are made quickly, communication is transparent, and a high sense of ownership and responsibility prevails. Show less

Amsterdam Area, Netherlands

Responsible for researching, planning, training and delivering of operation excellence initiatives and for identifying opportunities and the continuous improvement of work processes throughout the branch. Coordinating and supporting the work of individuals, managers and project teams. Providing leadership and guidance regarding improvement projects.

Benelux

A high-potential program within Schenker Benelux. The members are thought to be the organization’s most capable and motivated, and most likely to grow into positions of responsibility. The program helps the potentials to prepare for leadership roles and create a network.

Amsterdam, Schiphol Area

Responsible for billing of a global account. Central billing station. Solving issues and maintaining customer contact. Setting up the billing system for the account.

Amsterdam, Netherlands

Providing product & service information and resolve any emerging problems for customers. Having a problem-solving mindset and being able to confidently trouble-shoot and investigate arising issues when not having enough information to resolve customer complaints. Also participating in back-office / IT projects.

Amsterdam, Netherlands

Monitoring company’s online reputation regarding Facebook. Maintain & perform routine content updates to Facebook page. Implement and create customer Facebook Campaigns. Creating posts. Testing the company’s new website.

Netherlands, Belgium