Jamie O'Gorman Email & Phone Number

Slovakia

Prague, Czechia

After Exponea was acquired by Bloomreach in 2021, I found my next opportunity in the SaaS ecosystem, where I took on the global client services leadership (EMEA and Americas) at Data scaleup Keboola – Leading a global team of Customer Success Managers, Project Managers, Consultants, Trainers and Support Experts.Overseeing the department budget, for delivery of services and support for global client base, we established Keboola as a category leader in their space, publicly… Show more After Exponea was acquired by Bloomreach in 2021, I found my next opportunity in the SaaS ecosystem, where I took on the global client services leadership (EMEA and Americas) at Data scaleup Keboola – Leading a global team of Customer Success Managers, Project Managers, Consultants, Trainers and Support Experts.Overseeing the department budget, for delivery of services and support for global client base, we established Keboola as a category leader in their space, publicly recognised on G2crowd for quality of services and ROI.Proud member of a senior leadership team who tripled the year-on-year revenue growth, while delivering meaningful improvements in GRR, NRR and Profitability, which led to Keboola successfully closing both Seed and Series A funding rounds worth over $35m.Clients include DXC, Restaurant Brands International, Mall Group, Rohlik, Erste Group and Groupon. Show less

London Area, United Kingdom

After a successful time in my first “hands on” customer success role, I was promoted to the position of global Client Services Leader (EMEA and Americas) – Heading an international team of Customer Success Managers, Project Managers, Consultants, Pre-Sales, Trainers and Support Experts.Oversaw department budget, for delivery of services, training and support for global client base.Scaled delivery function against a backdrop of consistent 100%+ YoY growth, while transitioning the… Show more After a successful time in my first “hands on” customer success role, I was promoted to the position of global Client Services Leader (EMEA and Americas) – Heading an international team of Customer Success Managers, Project Managers, Consultants, Pre-Sales, Trainers and Support Experts.Oversaw department budget, for delivery of services, training and support for global client base.Scaled delivery function against a backdrop of consistent 100%+ YoY growth, while transitioning the department from a cost centre to a profit centre.Consistently recognised by G2crowd as a category leader for time to value and service quality.Regular webinar/event panel speaker on the topics of CRM, Ecommerce, Marketing trends and best practices, both in US and Europe.Clients include Boohoo, Desigual, Mall Group, River Island, Alshaya, Victoria Beckham, DFS, Ikea, O2 and Pandora. Show less

London, England, United Kingdom

Having worked closely with the business while replacing our incumbent CRM technology at Missguided and convinced by the impact this could have on the future of eCommerce, I decided to take a leap into the SaaS industry with Exponea (later to be acquired by Bloomreach in 2021).Customer success leader for all UK activities – Managerial responsibility for Customer Success Managers and Consultants.Part of the team responsible for opening and establishing the UK market, working as a… Show more Having worked closely with the business while replacing our incumbent CRM technology at Missguided and convinced by the impact this could have on the future of eCommerce, I decided to take a leap into the SaaS industry with Exponea (later to be acquired by Bloomreach in 2021).Customer success leader for all UK activities – Managerial responsibility for Customer Success Managers and Consultants.Part of the team responsible for opening and establishing the UK market, working as a key partner for our sales colleagues, ensuring delivery of impactful success stories by providing best in class onboarding for new customers and incredible time to value/ROI.Direct relationship owner for several “top 10” clients in terms of both revenue and profile. Show less

Manchester, United Kingdom

After the acquisition of my previous company by the German Klingel Gruppe, I took on a new challenge in the world of fast fashion, with one of the UK’s leaders in the segment.As manager of the CRM campaign team, we were responsible for increasing customer lifetime value, through improving open, CTR and engagement rates for direct marketing channels such as email, push notifications and SMS.Carried out full review of CRM tech stack, which ultimately led to a complete overhaul of… Show more After the acquisition of my previous company by the German Klingel Gruppe, I took on a new challenge in the world of fast fashion, with one of the UK’s leaders in the segment.As manager of the CRM campaign team, we were responsible for increasing customer lifetime value, through improving open, CTR and engagement rates for direct marketing channels such as email, push notifications and SMS.Carried out full review of CRM tech stack, which ultimately led to a complete overhaul of systems/processes, greatly increasing time to deliver campaigns and ultimately delivering improved engagement metrics and increased revenue per campaign.This was a 12 maternity cover contract. Show less

Bratislava, Slovakia

After completing my masters in marketing management at the Vlerick Business School, I was approached to join this online fashion startup based out of Slovakia.Senior Marketing & Commercial manager responsible for achieving revenue and margin targets for “current season” collections from the likes of Next, Desigual and Guess.Led activities related to permanent assortment, in 15 European countries – including onsite (UX, SEO), email, social, print, pricing and paid marketing… Show more After completing my masters in marketing management at the Vlerick Business School, I was approached to join this online fashion startup based out of Slovakia.Senior Marketing & Commercial manager responsible for achieving revenue and margin targets for “current season” collections from the likes of Next, Desigual and Guess.Led activities related to permanent assortment, in 15 European countries – including onsite (UX, SEO), email, social, print, pricing and paid marketing channels (SEM).Developed international email strategy for 15 countries, using AB testing to optimize OR, CTR, CvR across all emails, alongside behavior and RFM based segmentation. Show less

Bratislava, Slovakia

Dubai, United Arab Emirates

Bracknell, England, United Kingdom

Student placement year

Masters In Marketing Management, Marketing

Ba (Hons), Business Studies