Jamie Phan Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

As an IT Security Intern, gained IT security certifications as a paid intern with a global security software company committed to closing the cybersecurity skills gap over the course of a 10-week training program.• Utilizing lectures and labs, as well as hands on real-world experience, learned the technical skills required to succeed in the field of cybersecurity like sales and professional services from a team of Trend Micro Instructors and other industry leaders• Reviewed Linux Programming as well as other networking fundamentals• Received one cybersecurity certification during the 10-week tenure for Apex One as a Service Certified Professional• Studied AWS Services and prepared specifically for taking the AWS Certified Solutions Architect Associates exam• Performed Incident Investigations using different Trend products like Apex One™, Cloud One™ Workload Security, Vision One™, and Tipping Point• Created a virtual SOC and tackled advanced threat protection with complex Red vs Blue team exercises across security platforms and virtual environments using offensive and defensive tactics• Trained in broad security measures for cloud native applications and application infrastructures

As a Business Analyst, worked with various third-party vendors and teams to manage the various clinics within our ACO.• Supported approximately 80 practices within the ACO with eClinicalWorks, an EHR system, and Arcadia, a population health platform• Trained practices on the ACO Measures based on NCQA requirements to ensure practice understood where and how to document their notes to get the most benefit from their incentives• Project managed the implementation of Arcadia to 21 of our practices by ensuring access was created for users who needed access, installing the desktop applications on their computers, and training the users how to utilize Arcadia Web and Desktop applications• Provided around the clock support to my assigned practices and troubleshoot any issues that occurred in Arcadia and eClinicalWorks• Conducted meetings between third-party vendors and practices to escalate issues to a resolution• Documented organization workflow processes to help create an onboarding process for our team• Analyzed the metrics of how often a practice was utilizing our programs to ensure practices were following the same processes throughout the metroplex

Austin, Tx

As a software trainer specialist, traveled onsite to various practices across the country to train end users on the software and ancillary functionalities via one-on-one coaching and classroom instruction.• Demonstrated the software to client practices, made suggestions and provided training to front-office, mid-office, and back-office staff• Developed workflow processes that simplified the documentation process for clinical users (providers and staff)• Collaborated with customer support team to resolve technical issues • Communicated and escalated major issues to Project Managers to address issues promptly and effectively• Curated comprehensive reports for every business trip which included a Post-Training Checklist for practices and an Expense Report• Documented all training sessions completed and each module that was completed• Provided remote trainings as needed using GoToMeeting for any additional training sessions• As the pandemic worsened, everything had to be virtual, tasked to be on a special training team to train providers on the new tele visits module that was rolled out• Assigned to aid in various projects when no training session was scheduled, such as product testing and analytics

Richardson, Tx

• Pre-test patients and set exam room up for the doctor, obtain patient's auto-refraction and intraocular pressure, perform various medical tests as needed by the doctor• Experienced with Optos, RHA, PentaCam, OCT, Specular Microscope, and Visual Fields instruments• Sold eye glasses, sunglasses, and contacts• Verified vision insurances • Managed social media like website, facebook, and google account• Created various flyers as needed• Trained 2 coworkers on our EHR system, Crystal PM

Bachelor Of Science - Bs, Biology, General

Activities and Societies: alpha Kappa Delta Phi, FSA

Health Informatics And Health Information Technology, Summer 2019, Information Technology

Intensive 9 week program with coursework including: Introduction to Health Informatics and Healthcare Analytics; Fundamentals of Health.