Jamie Rex Email & Phone Number

United States

Accountable for activities that ensure all users in the organization have the appropriate levels of access to applications, systems and data resources. Evaluates and maintains procedures to safeguard information systems assets from intentional or inadvertent access or destruction. Ensures compliance with Security regulations and laws. -Responsible for the end-to-end completion of security requests. -Provisions user security roles and manages security groups across systems, platforms, databases, applications, servers, directories and folders. -Responsible for highly sensitive security access for outsourced vendors and ensuring compliance with policy, regulations and contractual requirements.-Accountable for highly sensitive emergency processes.-Tracks and documents security issues and requests, actively monitors work queue.

Tampa/St. Petersburg, Florida Area

 Member of the National Hockey League's Off-Ice Officiating Crew for all Tampa Bay Lightning home games. Serving as the Arena Technical Coordinator. Format hard drives for the replay machines. Check feed to TV trucks. Deliver mics to ice and mount in net cameras. Set up PC’s and printers for Stats Team and provide support. Record shots on goal and penalties during the game

Tampa/St. Petersburg, Florida Area

Responsible for the Administration of security on the Network including IBM mainframe and Microsoft platforms. Responsibilities include: Performs day to day administration of the mainframe and network security - including assigning user IDs and granting access to datasets, CICS facilities, and other mainframe resources. Creates new user network IDs, mainframe IDs, exchange mailboxes, Lync accounts, security groups and permissions for network, public folders, shared drives and access to internal applications.  Maintains Disaster Recovery procedures for security administration. Coordinates Disaster Recovery testing efforts which includes acting as liaison to the Disaster Recovery coordinator.  Creates and provides detailed procedural documentation to the IT Security Team for job functions and changes to processes. Recommends and implements process improvement strategies. Balances high priority tasks while maintaining awareness of incoming tasks and delegation.  Generates Active Directory reports and RACF reports as needed. Creates customized reports for account managers to meet consumer demands. Performs review and revision of permissions within AD, RACF, and other internal applications.

Tampa/St. Petersburg, Florida Area

 Provide technical support to computer system and telephone system users.  Answer questions or resolves problems for clients in person, via telephone or from remote location.  Provide assistance concerning the use of computer hardware and software applications, including printing, installation, processing, electronic mail, and operating systems. Troubleshoot network connectivity issues for workstations and network devices. Assist Network Administrators with day-to-day tasks such as monitoring servers and creating user accounts. Complete work requests such as software installations and configurations.  Deliver outstanding service results from a quality, speed, efficiency and customer relationship-handling standpoint.

Tampa/St. Petersburg, Florida Area

-Based out of the corporate office in Tampa I provide internal telecommunications and PC support for the largest global audio video systems integration and services firm in the country. Respond to and troubleshoot telecommunication and PC requests for the entire company through an internal help desk queue.-Dial in remotely to our NEC switches across the country for break fix, moves, adds & changes on NEC 2400's & 2000's.-Maintain voicemail boxes. Program & install IP phones & wireless devices. (Such as cell phones & blackberries) Manage the Blackberry BES server for over 500 blackberry users.-- Provide first line response for all computer and network related issues.- Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.- Tracking issues to resolution and updating the internal knowledgebase.- Knowledge of the ITIL methodology, change management processes and risk management processes.- Provide a single view to the organization for information technology related problems.

Tampa/St. Petersburg, Florida Area

-Respond to and troubleshoot telecommunication requests through a helpdesk queue for a call center of over 500 employees in various departments such as sales, customer service, education, marketing, HR, etc.-In addition received telecommunication service requests for CA offices nation wide. Dial in remotely to switches across the country for break fix, moves, adds & changes. -Program the routing of 800#’s into the Tampa office. Manage call trees through the IVR as well as the recorded greetings on the 800#’s. -Moves, Adds and Changes on Siemens & NEC switches. Maintained voicemail boxes. Program & install IP phones & wireless phones. Worked with TFB Reporting software for the call center, and was the sole administrator for managing and trouble shooting Voice Print call recording.

Tampa/St. Petersburg, Florida Area

-Coordinate all employee and customer requirements for the building. Oversee third party suppliers staff involved in the provision of services as applicable to the specific building. Scheduling of building services and maintenance activities. -Handle package pickup and delivery, mail services, conference room provisions and record key service measurements to ensure a process of continuous improvement. -Regularly audit the utilization of office space. Maintain PO’s for all bills coming into our office and making sure the vendors get paid. Take inventory of office supplies, coordinate meetings & in house catering, and operational readiness of office machines. -Setting up new hires, assisting visitors, doing purchase requisitions & planning office events. Excellent PC skills. Including Outlook, Word, Excel, & PowerPoint.

Tampa/St. Petersburg, Florida Area

-Attend to telephone system, taking messages, forwarding calls and where necessary, screening callers. -Considered the “Onsite Facilities Representative” which entails maintaining the site, setting up new hires, assisting visitors, purchase requisitions & planning office events. -Showed the ability to take on increasingly important duties by assisting the sales management team with travel arrangements, tracking and updating reports, contract assistance, and expense reporting.

A.S Computer Science, Computers

Education record