Manages a team of specialists , with responsibility for goal and productivity management, coaching and counseling, performance management and other leadership responsibilities as assigned. Delivers training to employees as needed and ensures new hires are on-boarded and trained accordingly. Ensures Non-Clinical Staff expedite timely requests for information or case acknowledgement letters to meet compliance and productivity goals. Understands HF’s internal health plans policies and procedures to frame decisions. Interpret regulations and policies as needed. Makes critical decisions in support of the business as needed. Manage all duties within regulatory timeframes. Communicate effectively to hand-off and pick-up work from colleaguesAdditional duties as assigned.

Responsibilities included going through all mail and faxes and distributing same, downloading forms from insurance companies, going into each insurance company’s website and retrieving all documents and attaching to each insured New business, Endorsements, Policy Holder reports, Renewals, Final Audit, Cancellations, Reinstatements, distribute non-payment policy reports, distribute pending cancellation notices, call producers and other agencies to obtain new certificates, and take attendance of who comes in late

Responsibilities included check out patients, answer phones, take messages for doctors, book appointments, check eligibility in phreesia, call primary doctors’ offices for referrals, call insurance companies to make sure patients are eligible, give instruction for certain testing, make copies, fax records , medical records, scanning into patients charts.

Responsibilities included greeting and checking in patients as they come in, taking care of all patient as they leave, answering patient care calls, booking patient’s appointments and confirming same, doing authorizations for medications, preparing disability forms, scanning documents into patient charts, in charge of coordinating the receipt of patient charts, sending out reminder letters, sending prescriptions to pharmacies, and printing out pre-natals to send to hospitals