Jamie Nelson Email & Phone Number

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Menlo Park, Ca, Us

Redmond, Washington, Us

Secure Infrastructure subject matter expert (SME) with a concentration on Security/Identity technologies. Deliver on-site/remote customer engagements including structured service offerings and staff augmentation for Active Directory Domain Services (AD DS), Active Directory Certificate Services (AD CS), Active Directory Federation Services (AD FS), Azure Active Directory (AAD), Office 365, and Microsoft/Forefront Identity Manager (MIM/FIM).

Provide daily leadership and mentoring to a team of 4 other infrastructure engineers responsible for identity management, directory services, messaging, virtualization, and storage area network functions. Technical expertise was critical to establishing redundant, highly-available infrastructure and core services for the American Energy Partners (AELP) platform. Assisted in formation and implementation of a strategic infrastructure vision to facilitate efficient onboarding/off boarding of oil & gas entities in support of the AELP business model.Accomplishments:- Implemented interim identity management processes to synchronize Human Resources, Active Directory, and Facilities data sources. The established framework formed a solid foundation for group automation, provisioning, & role-based access and contributed to a lean and efficient IT staff.- Optimized Microsoft Exchange 2013 environment, upgrading from the previous hybrid cloud configuration to a highly redundant, multi-site on-premise installation. Implemented Edge transport services, internal SMTP relay, third-party e-mail archiving, and mailbox off-boarding process in support of organization’s growing messaging requirements.

Oklahoma City, Oklahoma, Us

Provided daily leadership and mentoring to team consisting of up to 15 direct reports. Communicated team status and vision to company/department leaders and stakeholders. Worked with team leads, project managers, architects, and external teams to develop/execute vision. Coordinated daily activities with Conference Technology team lead for support of audio/visual technology across entire organization. Coordinated daily activities with Print Management team lead for support of printing, plotting, faxing, and scanning across entire organization. Coordinated daily activities with Wireless Device Management team lead to support cellular device provisioning and telecom expense management for entire organization. Coordinated daily activities with IT Business Analysts supporting Corporate Communications, Community Relations, and Creative Services teams. Coordinated with Supply Chain Management team on writing, reviewing, and executing Requests for Proposal (RFP) and Statements of Work (SOW) with various vendors. Managed annual hardware/software G&A budget of up to $5MM and annual capital budget of up to $2MM.Accomplishments:- Primary company contact for the integration and commissioning of all audio/visual equipment for the Devon Energy Center Headquarters completed in 2012, with a total budget in excess of $14MM. Responsible for aligning contractor integration with approved design specifications and coordinated commissioning efforts of team with construction/move-in schedules, resulting in 100% readiness of audio/visual spaces.- Reduced 2013 print G&A budget by 30% through device standardization and enhancement initiatives. Standardization efforts were implemented on schedule and resulted in a net color printing reduction of 7%. Standardization efforts were conservatively projected to save an additional 30% in 2014.

Oklahoma City, Oklahoma, Us

Provided daily leadership and mentoring to team of 8 contractors providing Tier 1 infrastructure and after-hours help desk support. Coordinated activities with other department teams and responsible for 24x7 scheduling of personnel. Provided daily leadership and mentoring to team of 4 Systems Engineers supporting enterprise wide Messaging functions. Ensured all requests/incidents submitted were completed in a timely fashion in accordance with team/department standards. Coordinated with team supervisor and co-lead on developing and executing strategic vision. Worked with project managers and external teams to accomplish operational and project objectives for team/department, including platform upgrades, network load balancing, enterprise backups, and other strategic initiatives. Provided Tier 2/3 troubleshooting support on Active Directory 2003/2008, Exchange 2003/2010, OCS 2007/Lync 2010, BlackBerry Enterprise Server, and related infrastructure platforms. Wrote scripts to automate repetitive tasks and fulfill other operational requirements. Developed documentation, architecture diagrams, and processes for team and end user support training. Monitored team systems 24x7 utilizing System Center Operations Manager (SCOM) 2007 and AlarmPoint platforms. Packaged software applications, hotfixes, and operating system images for deployment utilizing System Center Configuration Manager (SCCM) 2007, Altiris, Windows Server Update Services (WSUS), and Wise Package Studio.Accomplishments:- Established a 24x7 Infrastructure Operations Center (IOC) team providing Tier1 support to internal infrastructure teams in addition to after-hours Help Desk support to offshoreresources which were critical to a successful SAP ERP implementation effort.- Rebuilt, optimized, and documented BlackBerry 5.0 environment which had been previouslyunmanaged, resulting in 99.9% availability of system. Established significant vendor relationshipwhich was critical to platform success.

Stillwater, Ok, Us

Adjunct professor for Business Technology department at OSU-OKC campus. Teaching Microsoft Official Academic Course in Windows Server 2008 Network Infrastructure Configuration, which corresponds to MCTS Exam 70-642.

Regular contributor to GPTALK mailing list, which was created by Microsoft MVP Darren Mar-Elia as a resource for professionals interested in asking and answering questions about Windows Group Policy, the configuration management technology in Windows server and workstation.

Tulsa, Oklahoma, Us

Provided Windows administration and engineering experience to Devon Energy Corporation’s BI&T Windows Server Infrastructure group. Primarily responsible for server consolidation and decommissioning of Windows servers, as well as their virtualization using VMware ESX Server, where appropriate. Additionally assisted with the design and implementation of System Center Configuration Manager 2007 and Symantec Endpoint Protection Manager for their environment of over 1,000 servers.Accomplishments:- Increased server virtualization footprint by approximately 30%, which had direct impact to reducedhardware, power, and cooling costs.

Oklahoma City, Oklahoma, Us

Provided Windows platform engineering experience to the statewide network of INTEGRIS hospitals and healthcare clinics. Responsible for design and integration of both infrastructure and clinical applications, with concentration on maintenance/re-design of the company’s multi-site Active Directory forest and Systems Management Server (SMS) 2003 implementations.

Provided enterprise-level network management expertise to Tinker AFB to include the development, deployment, and maintenance of Windows Active Directory Group Policy, scripts, and Microsoft Systems Management Server (SMS) 2003 packages which impacted in excess of 22,000 users and 18,000 workstations on base.Accomplishments:- Co-designed, developed, and administered a custom platform (in the absence of a feasible configuration management tool) which provided software/hotfix deployment, compliance metrics, and other valuable data for all user and computer accounts enterprise-wide, allowing base leadership to report initiative compliance with the highest possible degree of accuracy and confidence.- Designed, developed, and implemented a software asset management database purposed to track the location and instance count of over 16,000 unique applications on base. It’s availability to information workers base-wide allowed them to quickly and easily identify the software deployed throughout their respective organizations and aided in the identification and removal of unapproved software from the base network.- Co-developed process for tracking the completion of annual Information Assurance (IA) Awareness training which was recognized and submitted as an Air Force Material Command (AFMC) best practice.- Designed, developed, and implemented script to automate publishing of Public Key Infrastructure (PKI) credentials, saving an estimated 9,000 man hours annually.

Performed organizational unit and systems administration functions within the Windows Active Directory structure at Tinker AFB. Served as a liaison between the organizational units supported and outside agencies on all IT related issues. Provided leadership for project success and directly assisted the Program Manager, in addition to supervising a team of 10 Workgroup Managers.

San Antonio, Tx, Us

Performed systems administration and workgroup manager functions within the Windows Active Directory environment at Tinker AFB. Supported client’s 2,400 end users and workstations to the desktop level, fixing all hardware, software, and network connectivity issues. Responsible for administration of the client’s file/print/database servers in addition to the management of standard desktop configuration images and their deployment.

Washington, Dc, Us

Marine Air-Ground Task Force Intelligence Specialist (MOS 0231). Fleet service included 3+ years in a Marine Heavy Helicopter Squadron. Collected, recorded, analyzed, and disseminated tactical, strategic, and technical intelligence information. Prepared and analyzed information concerning strength, equipment, location, disposition, organization, and movement of enemy forces. Compiled intelligence information to be used in preparing situation maps, charts, visual aids, briefing papers, reports, and publications. Briefed and debriefed aviation personnel prior to and after missions, in addition to training them on foreign weapons systems, doctrine, and tactics. Recipient of a Navy Achievement Medal (w/ Gold Star in lieu of second award). Honorably discharged in 2000.

Master Of Business Administration (M.B.A.), Business Administration

Bachelor’S Degree, Management Information Systems / Ethics

Associate’S Degree, Computer Science

Associate’S Degree, Telecommunications Management

High School