Jamie Roberts Email & Phone Number

Chester, Gb

Chester, England, United Kingdom

*Regularly take control of the overall zoo by fulfilling the role of duty manager.*Manage a team of over 350 team members during peak season.*Took the lead in developing and introducing a contemporary British pub (the Oakfield) into the heart of the zoo.*Introduced new rostering practices to allow better planing and monitoring of employment expenditure.*Played a key role in delivering a Christmas market offer, during the extremely popular Lanterns festival.*Developed and introduced a series of daily, weekly and monthly compliance audits to further strengthen due diligence.*Part of a small project team which developed and introduced a brand new EPOS system into the commercial department.*Designed and project managed the full refurbishment and installation of our main Coffee House.*Designed and project managed the full refurbishment and installation of our main Food Court to improve the guest journey, team efficiencies and overall aesthetics of the restaurant.

Chester, United Kingdom

*Recruited a completely new team in preparation for the opening of a totally new business for Chester.*Worked alongside the company’s training team to train and develop the new team in all areas of the brand’s values and operations.*Worked with the brand’s marketing team to form and implement the marketing strategy for the new business.*Established and continue to maintain the business’s social media presence.*Built strong relationships with local businesses to create promotional events commercially benefiting to both parties. *Complete responsibility for the management of stock and cash.*Fully competent in financial forecasting, budget control and monitoring sales performance systems.*Consistently monitoring competitors promotions and price comparisons.*Carry out team appraisals on a continuous basis ensuring positive team morale and progression. *Hosted a number of bespoke events designed to welcome existing clientele and attract new customers.*Day to day operational control over all aspects of the business, continuing to support and lead my team, to ensure maintenance of a high level of brand awareness and a guest focused culture.

Heaton Moor

*Instrumental in the design and layout of the interior and exterior throughout the refurbishment process.*Worked alongside contractors, tradesmen and the Interior Designer to oversee the site completion. *Successfully rebranded the business following Mitchells & Butlers’ acquisition of the site.*Implemented a complete new restructure of the new social media platforms.*Successfully trained and developed an existing team in a new set of brand standards.*Instilled core guiding principles within the team.*Built and actively maintained strong relationships with local businesses and guests.*Successfully introduced, devised and hosted themed activities for guests’ children i.e Halloween, Easter. *Acted as a ‘House of Excellence’ Manager to guide General Managers new to the company or brand.*Exceeded annual budget for managerial profit by Period 9.*Exceeded annual budget for total sales by Period 11.2.

Didsbury

*Successfully rebranded the business to attract a different clientele. *Established links with the local businesses. *Created and managed a security communication platform used by local businesses and Police. *Implemented a full training programme to educate the new and existing team in preparation for the launch of a new brand.*Raised the business from an initial low ranking of 1800, to the Top 100 Pubs and Restaurants on Trip Advisor in the Manchester area.*Scheduled regular music events. *Introduced a weekly alternative quiz night which attracted a large following. *Actively improved the profile of the business by acting on guest feedback. *Ranked top performer within the brand for having the lowest team turnover.

Chester, England, United Kingdom

*Introduced a culture of structured compliance throughout all aspects of the business.*Managed the introduction of an entirely new drinks and cocktail menu.*Initiated and maintained a more comprehensive recruitment process.*Developed a member of my management team into a team trainer role for the company.*Increased food and drink sales against the previous year’s figures. *Successfully raised our position on Trip Advisor into the top 5 in the restaurant category. *Implemented a more engaging social media ethos. *Developed strong working relationships within the local business community. *Adopted the role of lead company representative for Pubwatch.*Developed and introduced an extensive events calendar.*Planned and executed a number of successful big budget events.*Upheld and reinforced the culture of exceptional guest service.*Played an integral role in the development of the food menu.

Kings Road, Chelsea

*Implemented exceptional standards in all areas of the business.*Reinforced the brand values throughout the existing team.*Worked closely with the Kitchen Manager to deliver outstanding food quality.*Increased food and drink sales against the previous year’s figures.*Inspired and motivated the team to ensure a high level of guest satisfaction.*Given an integral role in a new brand induction training scheme for new team members.*Successfully used various social media platforms to increase the venues online presence.

Liverpool, United Kingdom

*Recruited a completely new team in preparation for the brand conversion.*Opened The Shipping Forecast as a brand new venue.*Trained and developed the team in all areas of the brand’s values and operations.*Developed and progressed several team members to form a management team. *Implemented and upheld a strict door policy to promote the brand guest profile.*Worked alongside the venue’s promoters to deliver an eclectic mix of events and acts, many of which have been positively featured in industry based reviews.*Worked with several high profile bands and artists to ensure the successful execution of their shows.*Maintained the venue’s social media presence. *Achieved Cask Marque Award.*Successfully continued to increase food sales due to a reputation derived from excellent service standards and food quality.*Implemented a guest focused culture within the whole team.*Regularly deputised during my Area Manager’s annual leave as a point of contact for District Managers.

Chester, England, United Kingdom

*Successfully converted the venue from Loaf into the new Project Vegas brand.*Recruited and trained both new and existing team members in all areas of the new brand.*Controlled the guest profile in line with the brand values. *Produced and implemented a weekly event schedule. *Created and upheld the venue’s social media presence. *Introduced and maintained exceptional service standards.*Built a good reputation for both food and drink, which attracted a regular guest base.*Formed an excellent relationship with different members of the community i.e. Students, Local Workers.*Played an active role in the development of the marketing strategy for our division of the company. *Assisted in the development of drink, food and cocktail menus for the brand.*Increased food revenue by over 100% against the previous year’s sales.*Trained and supported other sites in the roll out of new company operation systems. *Involved in the introduction of further Project Vegas conversions.*Helped organise several brand showcases.*Became a ‘House of Excellence’ Manager who trained General Managers who were new to the company or brand.*Acted as a point of contact during my Area Manager’s annual leave.*Assisted my Area Manager as a district representative.

Liverpool, England, United Kingdom

*Successfully improved relationships with local authorities.*Managed and implemented new security team procedures.*Transformed and maintained guest profile to promote a safer venue.*Converted the venue from Edwards to a new high street concept L1 & Reflex.*Recruited and trained a new team in line with the conversion.*Re-established links with local businesses*Trained and developed a new management team*Worked closely with the venue’s DJ’s to establish musical boundaries, which were vital to the twin scene concept*Improved daytime trade by effective use of marketing and implementation of high service standards *Acted as social media champion for the brand *Assisted with the ongoing development of the Reflex brand throughout the UK

Chester, England, United Kingdom

*Managed the training and development of all the team members *Effectively managed and led a team of sixty*In charge of the recruitment process for all employees*Controlled the management of stock and cash*Controlled employment cost and rota procedures*Led promotional activities*Championed Health and Safety procedures*Built and maintained relationships with local businesses*Organised entertainment*Managed the introduction of the Reflex brand to the venue*Simultaneously managed six bars, pay booth, diner & cloakroom within the venue

Bachelor Of Arts, Tourism + Management

Gnvq Advanced, Leisure + Tourism

Gcse, 10 Passes