Manage all patients needs (referral, scheduling, data entry in EMR system, insurance verifications andauthorizations explaining benefits so that patients understand any financial obligations)• Making sure relationships with patients are being formed.• Solving any conflicts or issues that may occur within the clinic• Being available and supportive to all 5 of the clinics providers, having a complete understanding toeach of their specialities• Create official company office forms and developing excel spreed sheets so that office runs smoothlyand efficient with the daily functions of operating a busy PT Clinic.• Assist with general billing with understanding of Diagnostic codes and ICD10 codes.• Balance all payment forms daily, close out paid claims. Send out patient statements and workoutstanding collections to maximize monthly receivables.• Manage clinics wellness program.• Most important is to continuously show genuine compassion and friendship to every person walkingthrough our clinic doors.

Patient scheduling, insurance verification and estimating financial responsibility and collecting payments.Very knowledgable of payer types including, Commercial, Medicare, Medicare Advantage, Medicaid, Medicaid Bayou Health PlansUnderstood terminology to insurance, Co-payment, Co-Insurance, Deductible, Maximum Out of Pocket, Allowable/Allowed amount, Payable Rates, Payer Notification, Pre-Certification, Prior Authorization, Guarantor, Primary/Secondary/Tertiary Coverage, Coordination of Benefits and Explanation of Benefits.Interacted with relevant departments, Billing, IT, Health Information Mgmt and provides to problem solve and coordinate any concerns related to patient.Assists in patient conflict resolution to facilitate a positive patient experience.Worked encounters without claims to resolve account errors and coding/claim editsUploaded files into the patients chart in EMRTroubleshooted patient portal issues.Reconciled daily encounters, deposit detail, balanced and reconciled payments generating total collections for the day. Prepared deposits of insurance and patient payments received in the mail.Created materials to assist new employees with the job functionsDeveloped material to assist others in verifying insurance to include information related to each with detailed notes on Medicare and Medicaid and all the Managed Plans.

•Responsible for maintaining and updating www.marinefilters.com. Processed all internet orders and inquiries and provided any and all customer service needs from our web based customers•Answer sales calls from customers all over the US and Abroad•Build & maintain excellent customer relations with key customers in the industry•Provides exemplary customer service•Prepares Invoices, Performa invoices, quotations, bid packages, maintains customer purchase orders and create and manage our own purchase orders to vendors and manufacturers executing all on time and accurate•Coordinates with Sales Team on a regular basis•Light warehouse work (i.e. shipping, forklift, receiving)*The liaison between our Vendors, outside sales and our customers for the attainment and fulfillment of sales orders. *Always problem solving and expediting orders to satisfy our customers needs.*Troubleshoot customer complaints and problems with orders to insure internal compliance with company policies and procedures in addition to providing the highest level of customer service. *Responsible for expediting back ordered materials when needed.*Sources quoted items with established and unestablished vendors for buy-out orders when appropriate and for non-stock items at the best price when appropriate.*Responsible for negotiating costs, freight terms, and delivery time frames with vendors to meet customer delivery dates. *Responsible for notifying purchasing of any shortages in inventory for stocked items. *Managed projects from date of sale to the time of delivery while ensuring customer satisfaction.*Assist sales team in negotiating and finalizing contract terms and conditions. *Maintain relationships with current suppliers & identify potential suppliers who offer solutions to our customers request. *Outstanding customer service & interpersonal skills with ability to multitask.*Maximizes sales opportunities by meeting sales volumes objectives.

•Processed all US orders and inquiries while also providing a high level of customer service•Provided the essential communication link between company departments to ensure order completion. •Performed all US customer service related tasks, quotations, order entry, shipping, maintain all project parameters, obtain all necessary paperwork to push orders through•Developed and maintained various spreadsheets for US Sales team•Supported an outside sales team of 9 to keep account activities up to date and support all of their needs•Investigated and resolved customer problems efficiently and effectively•Support to 3 project coordinators•Back up Calgary Inside Sales personnel when required*Coordinated activities with production, sales, and the customer.

• Customer Service• Invoicing• Order Entry• Shipping Quotes• Technical Information