Jamie Haughton Email & Phone Number

Nashville, Tn, Us

• Assumed responsibility for project management and training during implementations for a portfolio of higher education clients and served as the primary point of contact in the implementation process, while ensuring launch and adoption success and satisfaction with product functionalities relating to needs and goals• Led project kickoff meetings that included pre-launch plans, client goal development, and project outlines based on information provided through sales process and prior research on client and solution packages• Developed training plan outlines and training materials (how-to resources, videos, etc.)• Facilitated detailed product training sessions and provided best practice resources to clients to ensure they had the knowledge to successfully implement and adopt the product• Served as project manager for change management consulting services related to ERP implementations• Utilized data-driven insights to identify barriers, troubleshoot issues, and improve processes• Tested product functionalities, client use cases, and required data imports to best advise and support clients• Enacted change management and continuous improvement practices to enhance client satisfaction through project management enhancements, additional training methods, consistent outreach and communication, and end of implementation surveys• Documented and communicated questions, decisions, progress, feedback, and behaviors to ensure strong internal collaboration among sales, solution engineering, data strategy, and client experience• Served as a consultant for six solutions relating to course evaluations, assessment, and e-Portfolio and led implementations for 40 total clients, while maintaining a high customer satisfaction (CSAT score)• Stayed up to date on higher education and market trends• Leveraged subject-matter expertise to guide clients toward smart decision making in functional configuration that will lead to best practices, client satisfaction, and strong adoption

• Established initial rapport with students in tech-based certificate programs for continued coaching and support during and post program• Facilitated weekly career training presentations for learners to discuss career services and support and answer questions• Set expectations with learners around career support in group coaching sessions and through 1:1 correspondence• Ensured students are completing the career-based curriculum and gave detailed feedback in Canvas, the learning management system (LMS)• Trained and onboarded new hires on responsibilities, SOPs, learning management system, CRM, and other technology • Kept accurate and timely data on student conversations and sessions in CRM• Reviewed and gave feedback on over 180+ resumes and 80+ LinkedIn profiles• Collaborated cross-functionally with events, curriculum, coaching, and employer relations teams to help drive innovation• Stayed up to date on hiring trends in the tech space (cyber security, software development, UI/UX, data analytics, etc.)

Baton Rouge, Louisiana Area

• Provided academic advising on honors and degree requirements to students of all majors • Advised students on the themes of the Honors College, not limited to study abroad, community involvement, career development, internships, and research• Developed onboarding training series for students on themes and expectations of the college and oversaw all aspects of program including event promotion, catering, day-of logistics, technology set up and troubleshooting, attendance tracking, and post-event follow up/evaluation • Reviewed hundreds of prospective student admissions applications, including essays, standardizing test scores, transcripts, and supplemental materials, each year through Slate and analyzed qualifications holistically, while evaluating them on a variety of criteria (leadership, life experience, extracurricular, hardship) using Slate• Ensured scoring patterns and practices were consistent throughout application evaluation process• Made admission recommendations and ensured each honors class was comprised of students of diverse backgrounds and experiences, through admissions guidelines and college values and requirements• Assisted college in implementing new student success management system by using best practices developed in roles at previous institutions • Utilized various educational technology not limited to EAB (SIS), Slate, and Handshake • Documented and recorded all interactions with students (phone, email, in-person, virtual)• Developed a comprehensive series of workshops, information sessions, and communication initiatives for first and second year students according to curricular and retention goals• Helped with upper division student advising, when needed, focusing on upper division, honors thesis, and graduation requirements • Assisted with recruiting initiatives and promote the Honors College by serving on staff panels and interacting with prospective students and their parents during programs and social events

• Taught "Job Search Strategies" and "Career Exploration" courses

Stillwater, Oklahoma

• Met with College of Arts & Sciences students both individually and in groups to explore career options and helped students develop and refine interview skills, resumes, and personal statements• Designed, developed, and marketed programs and classroom presentations on job search strategies, resume development, networking, and interview skills to a diverse student body• Assisted with career events such as career fairs, employer workshops, and student workshops• Facilitated various assessments (MBTI, Strengths, Strong) to help students in career exploration• Taught the “Job Search Strategies” course to 45-50 students each semester

Stillwater, Oklahoma

• Served as an integral member of a team that provided academic advising, orientation, and support to college students• Provided direction regarding academic programs, course sequence, and degree progress• Encouraged students to use campus and college resources that facilitate academic success, enhance internship and career opportunities, and address personal challenges and concerns• Led a team in developing a welcome week event for incoming students to learn more about the college by attending panels, going on tours, and hearing form keynote speakers

Bloomington, Indiana Area

• Planned and implemented programs for 600+ student-athletes focused on academic, career, leadership, and personal development• Facilitated one-on-one professional development meetings with students about job and internship searching, resumes, cover letters, and mock interviews• Advised the Student-Athlete Advisory Committee (SAAC)• Served on Indiana University's Career Readiness Committee• Planned all aspects of a networking event each semester including recruitment of companies and organizations, promotion of event to students, and event oversight• Oversaw the student-athlete mentoring program and ensured that all freshmen have mentors• Organized a professional development series for summer interns with panels and career topics• Created a life after sport session with nutrition, exercise, and mental health components• Collaborated with the Career Development Center to create a three-part career exploration program for student-athletes each semester• Worked closely with academic advisors to better understand the class and major selection process as well as the challenges and needs of our students• Served on a panel of professionals in collegiate athletics at the 2017 NCAA Career in Sports Forum

Holland, Mi

• Compiled and entered data for gender equity studies• Assisted with planning, promotion, and execution of events such as the HOPEY student-athlete award ceremony, National Girls and Women in Sports Day, youth clinics, and SAAC initiatives• Communicated details of upcoming home contests to coaches of other institutions• Developed formatting and ideas for athletic staff and student-athlete handbooks that included department policies and helpful information• Assisted with daily operations of athletic department and athletic events as needed

Holland, Mi

• Assisted students with any questions regarding the Teacher Education Program• Developed strong knowledge base of Chalk & Wire to assist students and faculty • Performed office duties such as answering phones and filing records in a structured environment• Utilized computer skills to enter and analyze information in programs within Microsoft Office

Master Of Education (M.Ed.), Educational Leadership And Policy Studies

For my capstone project, I researched student-athlete wellbeing and preparing students for success in life after college.

Bachelor Of Arts (B.A.), Psychology, Sociology

Activities and Societies: Varsity Volleyball, Student-Athlete Advisory Committee (SAAC), Vienna Study Abroad, Psychology Research, Psi.