Jamie Richard Email & Phone Number

Lynchburg, VA, US

Christchurch, Canterbury, New Zealand

United States

I act as a senior escalation point for networking and systems administration issues reported by clients. and respond and troubleshoot complex issues in 100+ client environments with limited documentation.I regularly evaluate customer infrastructure and perform solutions design, project management, and implementation tasks. This includes architecting and.

Louisville, KY

Work directly with MSP customers on escalated issues. Troubleshoot desktop, networking, and other technology issues across a variety of client systems. Develop and deploy Python applications to improve ConnectWise workflow within the company. Evaluate customer infrastructure and perform solutions design and installation tasks.Technical lead for onboarding.

Louisville, Kentucky Area

I was an Enterprise Support Technician working to support the Louisville University Hospital contract. This includes user support, deployment automation, networking, and systems administration tasks. Worked to design campus network refresh for the hospital campus.

I was part of the team responsible for network operations of all MMC operational companies worldwide, including Cisco, F5, and Aruba. I worked with colleagues and carriers to keep the packets flowing for MMC.

Cambridge, MA

Responsible for the day-to-day IT operations of 3 Google offices. I worked on all facets of internal information technology including desktop/laptop/mobile support, networking, video conferencing, and other key infrastructure to keep Googlers working. It was my job to keep Googlers happy and provide world-class support face-to-face.

Mountain View, California

Member of the inaugural class of the Internal Technology Residency Program at Google. Immersed myself into how Google delivers amazing technology to employees world-wide.

Rochester, NY

Provided support to RIT Finance and Administration employees.

Manchester, NH

Provide hotel guests and staff members excellent customer support via telephone. Remotely troubleshoot guest computers for connectivity issues. Monitor and administer hotel network equipment. Communicate hotel network outages to coworkers and hotel staff members.

Worked as a student and through multiple college co-ops to improve technology for students and staff of the school.

Manchester, NH

Traveled to and Installed DSL/Ethernet based wired and wireless networks for guest use at ten different hotel properties throughout the United States.

Manchester, NH

Researched and implemented IT solutions to improve the customer and technician experience at the company. Implemented SugarCRM for ticketing and issue management. Implemented Trixbox VoIP to replace legacy telecom system.