Jamie Rozek, Ms.Ed, Ccent, Mcts Email & Phone Number

Biddeford, Me, Us

Troy, Mi, Us

Built and led parish musical groups. Maintains and architects IT infrastructure (Servers, Security Cameras, Computers, Networking Equipment)

Portland, Maine, Us

Provided leadership to a team of 7 talented professionals tasked with supporting Covetrus pharmacies, warehouses, and offices. Developed strategies with team to remove repetitive tasks through automation or reassignment. Successfully led small projects to improve communication and functionality of IT Infrastructure and End User teams. Participated in team initiatives to identify and reduce tech debt. Built out desktop/server imaging and patching infrastructure and developed a Mobile Device Management (MDM) framework for global adoption.Improved SOX/PCI/Cyber Security Insurance compliance metrics using tools such as MECM (SCCM), JAMF, Okta, Azure, Tanium, and Crowdstrike in close collaboration with cyber-security teams. Actively engaged in reducing on-prem server infrastructure in favor of cloud-based systems. (Azure and AWS)Built and maintained positive vendor relationships.

Portland, Maine, Us

Achieved cost savings and technical overhead by consolidating several Asset Management databases Improved and expanded asset reporting by developing process, procedures, and streamlining Configuration ItemsImproved Asset Management reporting to 95% by leading initiatives to catalog missing or underreported assetsManaged projects based on return to office, asset management, and cloud migration initiativesAchieved a high-level PCI rating using tools such as MECM (SCCM), JAMF, Okta, Azure, Tanium, and Crowdstrike in close collaboration with cyber-security teamsDeveloped automation and processes to reduce IT repetition and redundanciesConsolidated redundant systemsImproved Desktop and Server compliance by implementing appropriate patching procedures using MECM (SCCM), JAMF, and Tanium

Portland, Maine, Us

Built Zoom infrastructure to unify conferencing platforms Trained and mentored members of the IT Operations team to improve and expand team functionalityMaintained high SLA's through regular communication and follow-throughAutomated desktop imaging and patch management to reduce manual tasks using WSUS, MECM (SCCM), K1000, and Microsoft Deployment Toolkit (MDT)Improved asset management reporting by streamlining Configuration Items and developing standards for regular reporting.Engaged in regular discussions to improve end user experience through Active Directory and JAMF policies.

Engaged in regular training and improvement Mentored team members and networked with members of other teams to expand technical knowledgeMaintained a high level of customer satisfaction with positive communication and issue resolution.Maintained a high level of asset management compliance through regular reporting.

Us

Automated desktop/server imaging and patching using tools such as WSUS, AirWatch, and Microsoft Deployment Toolkit (MDT)Provided high-level support to users in corporate office, as well as remote offices in New York City and Buffalo. Built, maintained, and supported Desktops, laptops, mobile phones, tablets, servers, and networking equipment. Maintained backup tapes and drives. Created training materials for end users.

Reduced onboarding time by automating desktop imaging using Microsoft Deployment Toolkit (MDT)Improved desktop and server patching compliance by 90% using WSUSProvided high-level technical support to employees and customersMaintained on premises servers, workstations, printers, and network equipmentImproved asset reporting by creating and maintaining an Asset Management databaseCreated training materials for new software and equipmentAutomated repetitive tasks using powershell, scripting, and server scheduling toolsMaintained Active Directory and VSphere

Rochester, New York, Us

Provided high-level hardware/software support to Excellus Blue Cross/Blue Shield, Lifetime Health, MedAmerica, Univera, and Monroe Plan.Created and provided training/coaching to end users on equipment and applicationsMaintained a high level of positive communication with IT departments to maintain a consistent and high quality of serviceUtilized SCCM for application and patch deployment to end-user devicesResponsible for Mobile Device Management of phones and tablets

Blue Bell, Pennsylvania, Us

Provided telephone/email support to Capital One Bank Employees Remote troubleshooting of hardware/software using Log Me In, Remote Assistance including:Microsoft Outlook (Exchange Server)Microsoft OfficeProvided password support using Active DirectorySupported various Banking Applications, including AS400Supported various Database ApplicationsSupported Mac and Windows Operating SystemsMaintained high SLA's by following through on escalated issues as needed to ensure fast resolutionProvided training and instruction over the phone on software and hardwareProvided application troubleshooting and deployment using SCCM

Bachelor Of Music, Music Teacher Education

Bachelor Of Science (B.S.), Network Design And Management

Masters, Educational Computing