Jamie Rozek, Ms.Ed, Ccent, Mcts Email and Phone Number
Jamie Rozek, Ms.Ed, Ccent, Mcts work email
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Jamie Rozek, Ms.Ed, Ccent, Mcts personal email
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I am an experienced IT Engineer moving into the next chapter of my career story. I'm looking for an employer with a great story, a great mission; that is looking for a positive, inspiring, and empathetic team-member and leader to drive their team to the next level.I believe in building strong teams based on trust, not just individual motivations. When teams trust one another, they grow, thrive, and yes - advance.I bring my education background into my approach with IT Engineering and leadership - you must learn to succeed. I am constantly reinventing myself and encouraging my colleagues to do the same.My career success is brought about by a "fail forward" mentality - that each successive failure is a step toward the goal of success. I have rebuilt broken infrastructure, resurrected dead systems, and built up my colleagues with my "never stay stagnant in failure" attitude. If you believe in building strong teams, building great IT infrastructure, and creating the best work culture for your employees, we are a great match. Let's connect and talk about merging our stories!
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Sr . It Support EngineerCovetrusBiddeford, Me, Us
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Sr. Systems AdministratorNorth American Bancard May 2023 - PresentTroy, Mi, Us -
Director Of Music | It EngineerGood Shepherd Parish - Saco, Me May 2016 - PresentBuilt and led parish musical groups. Maintains and architects IT infrastructure (Servers, Security Cameras, Computers, Networking Equipment)
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Senior Information Technology Support Engineer - Team LeadCovetrus 2022 - Feb 2023Portland, Maine, UsProvided leadership to a team of 7 talented professionals tasked with supporting Covetrus pharmacies, warehouses, and offices. Developed strategies with team to remove repetitive tasks through automation or reassignment. Successfully led small projects to improve communication and functionality of IT Infrastructure and End User teams. Participated in team initiatives to identify and reduce tech debt. Built out desktop/server imaging and patching infrastructure and developed a Mobile Device Management (MDM) framework for global adoption.Improved SOX/PCI/Cyber Security Insurance compliance metrics using tools such as MECM (SCCM), JAMF, Okta, Azure, Tanium, and Crowdstrike in close collaboration with cyber-security teams. Actively engaged in reducing on-prem server infrastructure in favor of cloud-based systems. (Azure and AWS)Built and maintained positive vendor relationships.
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Senior It Asset Management Analyst - Systems AdministratorCovetrus Jun 2021 - May 2022Portland, Maine, UsAchieved cost savings and technical overhead by consolidating several Asset Management databases Improved and expanded asset reporting by developing process, procedures, and streamlining Configuration ItemsImproved Asset Management reporting to 95% by leading initiatives to catalog missing or underreported assetsManaged projects based on return to office, asset management, and cloud migration initiativesAchieved a high-level PCI rating using tools such as MECM (SCCM), JAMF, Okta, Azure, Tanium, and Crowdstrike in close collaboration with cyber-security teamsDeveloped automation and processes to reduce IT repetition and redundanciesConsolidated redundant systemsImproved Desktop and Server compliance by implementing appropriate patching procedures using MECM (SCCM), JAMF, and Tanium
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It Operations At CovetrusCovetrus Apr 2018 - Jun 2021Portland, Maine, UsBuilt Zoom infrastructure to unify conferencing platforms Trained and mentored members of the IT Operations team to improve and expand team functionalityMaintained high SLA's through regular communication and follow-throughAutomated desktop imaging and patch management to reduce manual tasks using WSUS, MECM (SCCM), K1000, and Microsoft Deployment Toolkit (MDT)Improved asset management reporting by streamlining Configuration Items and developing standards for regular reporting.Engaged in regular discussions to improve end user experience through Active Directory and JAMF policies.
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Desktop SupportPrudential Oct 2016 - Mar 2018Engaged in regular training and improvement Mentored team members and networked with members of other teams to expand technical knowledgeMaintained a high level of customer satisfaction with positive communication and issue resolution.Maintained a high level of asset management compliance through regular reporting.
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Desktop Support Specialist / Server SupportRobinson Home Products Feb 2015 - Nov 2015UsAutomated desktop/server imaging and patching using tools such as WSUS, AirWatch, and Microsoft Deployment Toolkit (MDT)Provided high-level support to users in corporate office, as well as remote offices in New York City and Buffalo. Built, maintained, and supported Desktops, laptops, mobile phones, tablets, servers, and networking equipment. Maintained backup tapes and drives. Created training materials for end users. -
Network EngineerInlighten Jul 2013 - Feb 2015Reduced onboarding time by automating desktop imaging using Microsoft Deployment Toolkit (MDT)Improved desktop and server patching compliance by 90% using WSUSProvided high-level technical support to employees and customersMaintained on premises servers, workstations, printers, and network equipmentImproved asset reporting by creating and maintaining an Asset Management databaseCreated training materials for new software and equipmentAutomated repetitive tasks using powershell, scripting, and server scheduling toolsMaintained Active Directory and VSphere
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Help Desk AnalystExcellus Bcbs Sep 2012 - Jul 2013Rochester, New York, UsProvided high-level hardware/software support to Excellus Blue Cross/Blue Shield, Lifetime Health, MedAmerica, Univera, and Monroe Plan.Created and provided training/coaching to end users on equipment and applicationsMaintained a high level of positive communication with IT departments to maintain a consistent and high quality of serviceUtilized SCCM for application and patch deployment to end-user devicesResponsible for Mobile Device Management of phones and tablets -
Help Desk Support 2Unisys May 2012 - Sep 2012Blue Bell, Pennsylvania, UsProvided telephone/email support to Capital One Bank Employees Remote troubleshooting of hardware/software using Log Me In, Remote Assistance including:Microsoft Outlook (Exchange Server)Microsoft OfficeProvided password support using Active DirectorySupported various Banking Applications, including AS400Supported various Database ApplicationsSupported Mac and Windows Operating SystemsMaintained high SLA's by following through on escalated issues as needed to ensure fast resolutionProvided training and instruction over the phone on software and hardwareProvided application troubleshooting and deployment using SCCM
Jamie Rozek, Ms.Ed, Ccent, Mcts Skills
Jamie Rozek, Ms.Ed, Ccent, Mcts Education Details
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State University Of New York College At PotsdamMusic Teacher Education -
Western Governors UniversityNetwork Design And Management
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Buffalo State UniversityEducational Computing
Frequently Asked Questions about Jamie Rozek, Ms.Ed, Ccent, Mcts
What company does Jamie Rozek, Ms.Ed, Ccent, Mcts work for?
Jamie Rozek, Ms.Ed, Ccent, Mcts works for Covetrus
What is Jamie Rozek, Ms.Ed, Ccent, Mcts's role at the current company?
Jamie Rozek, Ms.Ed, Ccent, Mcts's current role is Sr . IT Support Engineer.
What is Jamie Rozek, Ms.Ed, Ccent, Mcts's email address?
Jamie Rozek, Ms.Ed, Ccent, Mcts's email address is ja****@****ail.com
What schools did Jamie Rozek, Ms.Ed, Ccent, Mcts attend?
Jamie Rozek, Ms.Ed, Ccent, Mcts attended State University Of New York College At Potsdam, Western Governors University, Buffalo State University.
What are some of Jamie Rozek, Ms.Ed, Ccent, Mcts's interests?
Jamie Rozek, Ms.Ed, Ccent, Mcts has interest in Kayaking, Cooking, Politics, Snowboarding, Home Improvement, Music, The Outdoors, Movies, Computing.
What skills is Jamie Rozek, Ms.Ed, Ccent, Mcts known for?
Jamie Rozek, Ms.Ed, Ccent, Mcts has skills like Piano, Troubleshooting, Leadership, Technical Support, Microsoft Office, Teaching, Public Speaking, Musical Directing, Active Directory, Windows 7, Instructional Design, Servers.
Who are Jamie Rozek, Ms.Ed, Ccent, Mcts's colleagues?
Jamie Rozek, Ms.Ed, Ccent, Mcts's colleagues are Tereasa Fulton, Jan Godts, Jessica Krueger, Summer Mirza, Daniel Schneider, Haley Krueger, Stephanie Schneider.
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